Streaming complaints

This message is to confirm your request submission to the FOIAonline application: View Request. Request information is as follows: (https://foiaonline.gov/foiaonline/action/public/submissionDetails?trackingNumber=FCC-2023-000138&type=Request)

* Tracking Number: FCC-2023-000138
* Requester Name:
Tim Cushing
* Date Submitted: 11/17/2022
* Request Status: Submitted
* Description:
To Whom It May Concern:

Pursuant to the Freedom of Information Act, I hereby request the following records:

All complaints filed with the FCC about Netflix, Amazon Prime, Hulu, YouTube, HBO Max, Disney Plus, Roku Channel, and Apple TV+ from January 1, 2018 to the date this request is received. Please limit response to complaints are categorized as "TV" or "Internet."

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Tim Cushing

Upload documents directly: https://www.muckrock.com/

Hello Mr. Cushing, this email is in further reference to your recent FOIA request you filed with the FCC seeking copies of complaints about Netflix, Amazon Prime, Hulu, YouTube, HBO Max, Disney Plus, Roku Channel, and Apple TV+ from January 1, 2018 to November 17, 2022 (the date your request was received) using the form types TV or Internet.

Your request produced approximately 5,500+ complaints. Producing over 5,500+ complaints would put an undue burden on the agency. You can also reduce the date range of the complaints you are requesting and reduce the scope of your request (by reducing some of the companies you are seeking complaints about).

Complaints are categorized by various issues (i.e. billing, availability, equipment, unwanted calls, indecency, interference, closed captioning, etc.). Maybe you can also further reduce the scope of your request by narrowing it to one of the various issues.

Please give me a call on 202 418 2869 if you would like to discuss your request for clarification via telephone. If we don't hear back from you by December 5, 2022, we will assume you are no longer interested in pursuing your FOIA request, therefore, it will be closed. You may file a new request at any.
Sincerely,

Mike Hennigan
Consumer Policy Division
Consumer & Governmental Affairs Bureau
202-418-2869

Hello Mr. Cushing, yes your message was received and we are processing your request as you have modified your request.

Sincerely,

Mike Hennigan
Consumer Policy Division
Consumer & Governmental Affairs Bureau
202-418-2869

Dear Mr. Cushing, this email responds to your recent FOIA request received by the FCC. Attached is our letter responding to your request, along with records that are responsive to your request. Therefore, we are closing the file for FOIA 2023-138.

Sincerely,

Mike Hennigan
Consumer Policy Division
Consumer & Governmental Affairs Bureau
202-418-2869

You are welcome Mr. Cushing....glad we could be of service to you.