Deleted social media

Good Afternoon,

The Maryland Department of Health does not keep a record of deleted social
media posts and no posts have been kept in draft form on any third party
platform beyond their expected publication date. We have reached out to
Facebook directly and have submitted a support ticket to Twitter to see if
they keep a record of that information.

Please let me know if you have any questions.

Thanks,
Meredith

--

Meredith Herzing

Social Media Content Manager

Office of Communications

Maryland Department of Health

201 W. Preston St.

Baltimore, Maryland 21201

meredith.herzing@maryland.gov

(410) 767-4581 (O)

(410) 925-4905 (C)

health.maryland.gov | Facebook <https://www.facebook.com/MDHealthDept/>

Take our customer experience survey
<https://www.doit.state.md.us/selectsurvey/TakeSurvey.aspx?agencycode=DHMH&SurveyID=86M2956#>
.

NOTICE: This message and the accompanying documents are intended only for
the use of the individual or entity to which they are addressed and may
contain information that is privileged, or exempt from disclosure under
applicable law. If the reader of this email is not the intended recipient,
you are hereby notified that you are strictly prohibited from reading,
disseminating, distributing, or copying this communication. If you have
received this email in error, please notify the sender immediately and
destroy the original transmission.

--
NOTICE: This message and the accompanying documents are intended only for
the use of the individual or entity to which they are addressed and may
contain information that is privileged, or exempt from disclosure under
applicable law. If the reader of this email is not the intended recipient,
you are hereby notified that you are strictly prohibited from reading,
disseminating, distributing, or copying this communication. If you have
received this email in error, please notify the sender immediately and
destroy the original transmission.

[image: release_header (1).png]

July 8, 2020

*Sent via email only*

MUIRA MCCAMMON
DEPT MR 96506

411A HIGHLAND AVE

SOMERVILLE, MA 02144-2516
requests@muckrock.com

Dear Muira McCammon:

The Maryland Department of Health (MDH) has received your request under the
Public Information Act, Md. Code Ann., Gen. Prov. ("GP") §§ 4-101- 4-601,
seeking the following records and information:

*1. **Records of all tweets deleted by the Twitter handle associated
with the Maryland Department of Health (@MDHealthDept)*

*2. **Records of all posts deleted by the Facebook handle associated
with the Maryland Department of Health*

Given the ongoing state of emergency and MDH’s response to the COVID-19
pandemic, I am writing to advise that it will take MDH more than ten (10)
business days to determine whether the requested documentation/information
is available, gather all documents and determine whether any of the records are
exempt from disclosure. We anticipate having a final response to you by
Monday, July 13.

If you have any questions or concerns regarding the processing of your
request, you may contact our office at mdh.pia@maryland.gov.

Sincerely,

Meredith Herzing

Social Media Manager

Office of Communications

--

Meredith Herzing

Social Media Content Manager

Office of Communications

Maryland Department of Health

201 W. Preston St.

Baltimore, Maryland 21201

meredith.herzing@maryland.gov

(410) 767-4581 (O)

(410) 925-4905 (C)

health.maryland.gov | Facebook <https://www.facebook.com/MDHealthDept/>

Take our customer experience survey
<https://www.doit.state.md.us/selectsurvey/TakeSurvey.aspx?agencycode=DHMH&SurveyID=86M2956#>
.

NOTICE: This message and the accompanying documents are intended only for
the use of the individual or entity to which they are addressed and may
contain information that is privileged, or exempt from disclosure under
applicable law. If the reader of this email is not the intended recipient,
you are hereby notified that you are strictly prohibited from reading,
disseminating, distributing, or copying this communication. If you have
received this email in error, please notify the sender immediately and
destroy the original transmission.

--
NOTICE: This message and the accompanying documents are intended only for
the use of the individual or entity to which they are addressed and may
contain information that is privileged, or exempt from disclosure under
applicable law. If the reader of this email is not the intended recipient,
you are hereby notified that you are strictly prohibited from reading,
disseminating, distributing, or copying this communication. If you have
received this email in error, please notify the sender immediately and
destroy the original transmission.

[image: release_header.png]

July 14, 2020

*Sent via email only*

MUIRA MCCAMMON
DEPT MR 96506

411A HIGHLAND AVE

SOMERVILLE, MA 02144-2516
requests@muckrock.com

Dear Muira McCammon:

Thank you for your June 22, 2020 request under the Public Information Act, Md.
Code Ann., Gen. Prov. ("GP") §§ 4-101- 4-601, seeking the following records
and information:

*1. **Twitter @MDHealthDept*

*a. **Records of all tweets deleted by the Twitter handle associated
with the Maryland Department of Health’s (@MDHealthDept ), including:*

* i. ** Any tweets that were published on Twitter and subsequently
deleted for any reason; and *

*ii. **Any tweets published by other accounts that were retweeted by
@MDHealthDept and subsequently deleted for any reason. *

*b. **Records of all tweets that have been kept in draft form beyond
their expected date and time of publication, on Twitter or in a third-party
social media management platform, for any reason. *

*c. **Records related to the drafting or deletion of tweets,
including: *

*i. **Any correspondence or record of correspondence regarding the
drafting or deletion of specific tweets *

*1. **including correspondence sent through official government email
addresses or messaging services; and*

*2. ** including correspondence sent through private third-party
services such as Gmail or Slack; and iii. Including any messages, notes, or
annotations created on a third-party social media management platform.*

* ii. **Documentation of the agency’s existing policy regarding the
preservation and maintenance of tweets *

* iii. **Any briefings, reports, memoranda, legal opinions, policy
statements, or talking points used or disseminated within the Agency
regarding the drafting or deletion of tweets.*

*2. **Facebook*

*a. **Records of all posts deleted by the Facebook handle associated
with the Maryland Department of Health, including: *

*i. **Any Facebook posts that were published on Facebook and
subsequently deleted for any reason; and *

*ii. **Any Facebook posts published by other accounts that were
reposted by the Maryland Department of Health and subsequently deleted for
any reason. *

*b. **Records of all Facebook posts that have been kept in draft form
beyond their expected date and time of publication, on Facebook or in a
third-party social media management platform, for any reason.*

*c. **Records related to the drafting or deletion of Facebook posts,
including: a. Any correspondence or record of correspondence regarding the
drafting or deletion of specific Facebook posts *

* i. **including correspondence sent through official government email
addresses or messaging services; and *

* ii. **including correspondence sent through private third-party
services such as Gmail or Slack; and *

*iii. **including any messages, notes, or annotations created on a
third-party social media management platform. *

*d. **Documentation of the agency’s existing policy regarding the
preservation and maintenance of Facebook posts*

*e. **Any briefings, reports, memoranda, legal opinions, policy
statements, or talking points used or disseminated within the Agency
regarding the drafting or deletion of Facebook posts*

The Maryland Department of Health does not have any records responsive to
this request.

Pursuant to GP §4-203(c)(1)(i)(4), I must inform you of all
remedies available for your review. You may seek direct judicial review
pursuant to GP §4-362. You may also refer any concerns about this decision
to Lisa Kershner, the Public Access Ombudsman pursuant to GP §4-1B-01 et
seq. Ms. Kershner may be reached at lkershner@oag.state.md.us or at
410-576-7037.

Sincerely,

Meredith Herzing

Social Media Content Manager

Office of Communications

Maryland Department of Health

--

Meredith Herzing

Social Media Content Manager

Office of Communications

Maryland Department of Health

201 W. Preston St.

Baltimore, Maryland 21201

meredith.herzing@maryland.gov

(410) 767-4581 (O)

(410) 925-4905 (C)

health.maryland.gov | Facebook <https://www.facebook.com/MDHealthDept/>

Take our customer experience survey
<https://www.doit.state.md.us/selectsurvey/TakeSurvey.aspx?agencycode=DHMH&SurveyID=86M2956#>
.

NOTICE: This message and the accompanying documents are intended only for
the use of the individual or entity to which they are addressed and may
contain information that is privileged, or exempt from disclosure under
applicable law. If the reader of this email is not the intended recipient,
you are hereby notified that you are strictly prohibited from reading,
disseminating, distributing, or copying this communication. If you have
received this email in error, please notify the sender immediately and
destroy the original transmission.

--
NOTICE: This message and the accompanying documents are intended only for
the use of the individual or entity to which they are addressed and may
contain information that is privileged, or exempt from disclosure under
applicable law. If the reader of this email is not the intended recipient,
you are hereby notified that you are strictly prohibited from reading,
disseminating, distributing, or copying this communication. If you have
received this email in error, please notify the sender immediately and
destroy the original transmission.

[image: release_header (1).png]
September 2, 2020

*Sent via Email Only*

Muira McCammon
muira.mccammon@asc.upenn.edu

Dear Ms. McCammon,

The Maryland Department of Health received your request under the Public
Information Act, Md. Code Ann., Gen. Prov. §§ 4-101 – 4-601, seeking the
following documents:

1. *the email correspondence, social media posts, and support tickets
that document Meredith Herzing sent to Facebook and Twitter. I am also
asking for the communications that either or both social media company sent
back to Meredith Herzing. *

Attached, please find the records that are responsive to your request.

Pursuant to GP §4-203(c)(1)(i)(4), I must inform you of all remedies
available for your review. You may seek direct judicial review pursuant to
GP §4-362. You may also file a complaint with the Public Information Act
Compliance Board concerning the amount of the fee charged (if applicable)
if it exceeds $350.00, see GP §4-1A-01 et seq. You may also refer any
concerns about this decision to Lisa Kershner, the Public Access Ombudsman
pursuant to GP §4-1B-01 et seq. Ms. Kershner may be reached at
lkershner@oag.state.md.us or at 410-576-7037.

Sincerely,

Meredith Herzing
Office of Communications
Maryland Department of Health

--

Meredith Herzing

Social Media Content Manager

Office of Communications

Maryland Department of Health

201 W. Preston St.

Baltimore, Maryland 21201

meredith.herzing@maryland.gov

(410) 767-4581 (O)

(410) 925-4905 (C)

health.maryland.gov | Facebook <https://www.facebook.com/MDHealthDept/>

Take our customer experience survey
<https://www.doit.state.md.us/selectsurvey/TakeSurvey.aspx?agencycode=DHMH&SurveyID=86M2956#>
.

NOTICE: This message and the accompanying documents are intended only for
the use of the individual or entity to which they are addressed and may
contain information that is privileged, or exempt from disclosure under
applicable law. If the reader of this email is not the intended recipient,
you are hereby notified that you are strictly prohibited from reading,
disseminating, distributing, or copying this communication. If you have
received this email in error, please notify the sender immediately and
destroy the original transmission.

--
NOTICE: This message and the accompanying documents are intended only for
the use of the individual or entity to which they are addressed and may
contain information that is privileged, or exempt from disclosure under
applicable law. If the reader of this email is not the intended recipient,
you are hereby notified that you are strictly prohibited from reading,
disseminating, distributing, or copying this communication. If you have
received this email in error, please notify the sender immediately and
destroy the original transmission.