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acknowledgement letters
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![We asked first-time and veteran FOIA requesters to review acknowledgement letters. Here's what they told us.](https://cdn.muckrock.com/news_images/2019/10/23/MuckRock_mail.JPG.800x600_q85_crop.jpg)
We asked first-time and veteran FOIA requesters to review acknowledgement letters. Here’s what they told us.
by
Kiera Murray and
Michael Morisy
A few months ago, an agency we were talking to was struck by how MuckRock does user testing to improve our service. They wanted to know if we ever did user testing on agency acknowledgement letters. We hadn’t, but it seemed like a good idea — and now we have some interesting results to share.
![What does a good FOIA acknowledgement letter look like? Let us know!](https://cdn.muckrock.com/news_images/2019/07/08/mail.jpg.800x600_q85_crop.jpg)
What does a good FOIA acknowledgement letter look like? Let us know!
Over the last few weeks, we’ve been doing some one-on-one user testing to better understand what is most helpful for requesters when receiving an acknowledgement letter. Alongside those individual tests, we wanted broader feedback, including from both experienced and novice requesters. Help out by answering a few questions about a mix of federal and local acknowledgement letters.