A few months ago, an agency we were talking to was struck by how MuckRock does user testing to improve our service. They wanted to know if we ever did user testing on agency acknowledgement letters. We hadn’t, but it seemed like a good idea — and now we have some interesting results to share.

Over the last few weeks, we’ve been doing some one-on-one user testing to better understand what is most helpful for requesters when receiving an acknowledgement letter. Alongside those individual tests, we wanted broader feedback, including from both experienced and novice requesters. Help out by answering a few questions about a mix of federal and local acknowledgement letters.