An Agency Wants Me To Call Them On The Phone - What Do I Do?

Asked by Rich Jones on August 4, 2014.

3 answers from Michael Morisy and Rich Jones.

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Rich Jones

I just want the documents and don’t particularly want to talk to anybody on the phone. What should I do?

https://www.muckrock.com/foi/california-52/solitary-confinement-statistics-california-department-of-corrections-2045/

Rich Jones

It also says “Fix Required due 251 days from when the fix is received” - that can’t be right, can it?

Michael Morisy

Hi! That’s really weird about the due time. I think it might be how many days it is overdue, and a bug is inverting it. Will check out.

As for the phone call, I often explain that my schedule is busy, and I’d like to address any questions in writing by phone. Often times a phone call is genuinely helpful, but you have a write to get things in writing and simply stating that is often enough to get them to respond in kind.

Rich Jones

Okay, I asked him to express it in writing. Re: the bug, it now says this: “We’ll automatically send a follow up to this request on April 17, 2015. You can pause automatic follow ups on the right, and follow up manually below. Status: Awaiting Response, due in 8 months, 2 weeks”

2015! :)