LSU Call Center Contract

Andrew Free filed this request with the Department of Homeland Security of the United States of America.
Tracking #

2019-HQAP-00385, 2020-HQFO-00126

2019-HQAP-00385

Due Dec. 24, 2019
Est. Completion None
Status
Awaiting Response

Communications

From: Andrew Free

To Whom It May Concern:

Pursuant to the Freedom of Information Act, I hereby request the following records:

Please provide any contract presently in effect between the Department of Homeland Security (and potentially U.S. Immigration and Customs Enforcement, Office of Acquisition Management and/or DHS Office of Inspector General for the operation of the "LSU Call Center" in Baton Rouge - a facility apparently coordinating intake and case transfer from detained immigrants in adult ICE detention to the DHS Office of Inspector General.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Andrew Free

From: Department of Homeland Security

Good Afternoon,
Attached is our acknowledgment of your DHS FOIA request.  If you need to contact this office again concerning your request, please provide the DHS reference number. This will enable us to quickly retrieve the information you are seeking and reduce our response time. This office can be reached at 866-431-0486.
Regards,
DHS Privacy Office
Disclosure & FOIA Program
STOP 0655
Department of Homeland Security
245 Murray Drive, SW
Washington, DC 20528-0655
Telephone:  1-866-431-0486 or 202-343-1743
Fax:  202-343-4011
Visit our FOIA website (http://www.dhs.gov/foia)

From: Department of Homeland Security

Good Morning,
Attached is our acknowledgment of your DHS FOIA request.  If you need to contact this office again concerning your request, please provide the DHS reference number. This will enable us to quickly retrieve the information you are seeking and reduce our response time. This office can be reached at 866-431-0486.
Regards,
DHS Privacy Office
Disclosure & FOIA Program
STOP 0655
Department of Homeland Security
245 Murray Drive, SW
Washington, DC 20528-0655
Telephone:  1-866-431-0486 or 202-343-1743
Fax:  202-343-4011
Visit our FOIA website (http://www.dhs.gov/foia)

From: Andrew Free

I hereby appeal the agency's determination that this request -- which identifies a contract or set of contracts between two specific parties, the date (presently in effect) and two offices in which such contracts may be found -- is overbroad, both under DHS's FOIA regulations and the Act.

I further appeal this letter as an improper denial of my request to the extent it serves as a means of closing the requests if the agency does not hear from me within thirty days. Both practices violate the FOIA, and I will seek injunctive relief from a federal court if the agency determines this letter is a proper exercise of its FOIA authority.

From: Department of Homeland Security

Good Morning,
Attached is our acknowledgment of your DHS FOIA appeal.  If you need to contact this office again concerning your appeal, please provide the DHS reference number. This will enable us to quickly retrieve the information you are seeking and reduce our response time. This office can be reached at 866-431-0486.
Regards,
DHS Privacy Office
Disclosure & FOIA Program
STOP 0655
Department of Homeland Security
245 Murray Drive, SW
Washington, DC 20528-0655
Telephone:  1-866-431-0486 or 202-343-1743
Fax:  202-343-4011
Visit our FOIA website (http://www.dhs.gov/foia)

From: Department of Homeland Security

Mr. Free:

Please find attached the FOIA Appeal Decision issued by Judge Curley's office in the above matter.

Thank you,

Lauren Meus
Hearing Docket Clerk
U.S. Coast Guard

From: Department of Homeland Security

Good afternoon,
Attached is our acknowledgment of your remanded DHS FOIA request.  If you need to contact this office again concerning your request, please provide the DHS reference number. This will enable us to quickly retrieve the information you are seeking and reduce our response time. This office can be reached at 866-431-0486.
Regards,
DHS Privacy Office
Disclosure & FOIA Program
STOP 0655
Department of Homeland Security
245 Murray Drive, SW
Washington, DC 20528-0655
Telephone:  1-866-431-0486 or 202-343-1743
Fax:  202-343-4011
Visit our FOIA website (http://www.dhs.gov/foia)

From: Department of Homeland Security

Good afternoon, Attached is our final response to your request.  If you need to contact this office again concerning your request, please provide the DHS reference number. This will enable us to quickly retrieve the information you are seeking and reduce our response time. This office can be reached at 866-431-0486. Regards, DHS Privacy Office
Disclosure & FOIA Program
STOP 0655
Department of Homeland Security
245 Murray Drive, SW
Washington, DC 20528-0655
Telephone:  1-866-431-0486 or 202-343-1743
Fax:  202-343-4011
Visit our FOIA website

From: Department of Homeland Security

Mr. Free:

Please find attached the Final FOIA Letter issued by Judge Curley's office in the above matter.

Thank you,

Lauren Meus
Hearing Docket Clerk
U.S. Coast Guard

From: Andrew Free

The agency's search is plainly inadequate. There is (a) a call center at or around Louisiana State University that (b) takes intake phone calls from detained immigrants for DHS and (c) then conveys those intakes to the agency. This does not happen without some for of government record saying who's doing what and for how much. Please direct the agency to re-task the appropriate office for search.

From: Department of Homeland Security

Good morning,

In response to a letter received in this office on January 3, 2020 (dated December 24, 2019) regarding receiving a response to your remanded FOIA appeal, please find attached two correspondence letters that were sent to you on November 21, 2019 and November 22, 2019, respectively.

The first correspondence is a final response letter indicating that after conducting a comprehensive search of files, DHS was unable to locate records responsive to your request. The second correspondence is a final decision letter issued by the United States Coast Guard Office of the Administrative Law Judge administratively closing out your appeal due to DHS's compliance with the remand order in this case.

Please see both correspondences for additional details and information.

Thank you,

Razan Azzarkani | FOIA Analyst | eGlobalTech (Contractor)
U.S. Department of Homeland Security | Privacy Office
(202) 343-1743
razan.azzarkani@associates.hq.dhs.gov<mailto:razan.azzarkani@associates.hq.dhs.gov>

This is covered by federal and state law governing electronic communications and may contain confidential and legally privileged information. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, use or copying of this message is strictly prohibited. If you have received this in error, please reply immediately to the sender and delete this message. Thank you.
[Homeland Seal]

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