American Home Shield Real Estate Settlement

Vikas Kumar filed this request with the Consumer Financial Protection Bureau of the United States of America.


From: Vikas Kumar

To Whom It May Concern:

This is a request for information under the Freedom of Information Act, § 552 et. seq.

Please provide me with the following:

(1) The Civil Investigative Demand issued to ServiceMaster/American Home Shield by the CFPB in April of 2014 seeking documents and information related to the Real Estate Settlement Procedures Act and AHS business practices.
(2) The letter CFPB sent to ServiceMaster/American Home Shield on June 25, 2015 notifying the companies that the CFPB had completed its corresponding review and did not intend to take any enforcement action.

For records for which you assert confidential treatment, I request that the FOIA office provide me with an estimate regarding the number of pages and date range of the pages at issue. This information will help me assess whether I would like the FOIA office to proceed with confidential treatment processing.

If my request is denied in whole or part, I ask that you justify any denial or withholding by reference to specific FOIA exemptions. If you invoke certain exemptions, those exemptions should be narrowly construed. I also respectfully remind you that the FOIA obligated federal agencies to provide all “reasonably segregable” portions of all documents responsive to my request pursuant to 5 U.S.C. 552(b) et. seq.

If you intend to acknowledge receipt of this request or give us a tracking number for this FOIA, please do so via the same means used to communicate this request to you.

Do not send paper mail or CDs to Muckrock in Massachusetts, even if such an address included in boilerplate below. Any paper mail should be sent to my Washington, DC address, included below. But again, I strongly prefer that a digital communication is sent instead of, or concurrently with, any paper mail.

As a representative of the news media, there should be no fees related to this request. In the event there are copying fees, please inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically--by e-mail attachment, or if the response is too large, direct download link or mailed CD-ROM.

As I am making this request as a journalist and this information is of timely value, I would appreciate your communicating with me by telephone during normal business hours or by e-mail, rather than by mail, if you have questions regarding this request. As FOIA requires, I look forward to your reply in 20 business days.

Thank you for your assistance.


Conor Winters
The Capitol Forum
1233 20th Street NW, Suite 301
Washington, DC 20036


Dear Mr. Winters,
Please see the attached acknowledgement letter that references your FOIA request dated August 14, 2017 that was submitted to the Consumer Financial Protection Bureau (CFPB).
If you have any questions or concerns, please do not hesitate to contact the CFPB FOIA Service Center at 1-855-444-FOIA (3642) or (
Thank you.
Ryan McDonald

  • Consumer Financial Protection Bureau FOIA Request (CFPB-2017-468-F)