Naperville, IL PD Citizen Complaints

Good evening. Tony Davis is our department FOIA officer. I have forwarded this to him for further action. He is also copied on this email.

Thank you.
Sent from my iPhone

Thank you for using the City of Naperville's Help Center. Your Freedom of Information Act (FOIA) request has been logged into our system and routed to the appropriate department for action.
Overview of the Request
Reference Number: W064886-081617
Create Date: 8/16/2017 12:45:54 PM
Required Completion Date: 8/23/2017
Request Type: FOIA / Records Request
Information Requested: Police Department Records
Description: August 14, 2017Naperville Police Department1350 Aurora Ave.Naperville, IL 60540To Whom It May Concern:Pursuant to the Illinois Freedom of Information Act (5 ILCS 140/1 to 11), I hereby request the following records:We are Economics Professors in the College of Business at Ferris State University, and are engaged in an empirical research project on police behavior and citizen complaints. This project requires us to request data from your department. If you have questions about this request or suggestions, we would be happy to discuss them with you.1. What is the total number of citizen complaints (allegations of misconduct) made against your department’s officers annually for the last 10 years? If your department logs complaints in a database, spreadsheet, or other log, a copy of those logs is fine instead.Please include the type of complaint (i.e., use of force, abuse language, unwarranted search) and the result of complaint (i.e., sustained, exonerated).2. What is the total number of complaints police officers made against their peer officers in department annually for the last 10 years? If your department logs complaints in a database, spreadsheet, or other log, a copy of those logs is fine instead.Please include the type of complaint (i.e., use of force, abuse language, unwarranted search) and the result of complaint (i.e., sustained, exonerated).3. What is the annual number of officers involved in shootings in your department for the past 10 years? Any documentation or reports that detail the annual number of officer-involved shootings in your department for the past 10 years would be sufficient.Please include documentation regarding how many of these officer-involved shootings involved disciplinary action. (Please list officer firearm discharge directed at a person separately from a shooting involving an animal and separately from accidental firearm discharges).Please include the number of officer-involved shootings resulting in discipline.4. Which of the above data are published publicly? Please provide a link to any and all publicly available reports containing the data above.Collecting this information is very important to our research, so we would like to emphasize, if you have questions about my request or suggestions, we would be happy to discuss them with you.The requested documents will be made available to the general public, and this request is not being made for commercial purposes.In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.Sincerely,Alexander Cartwright and Jennifer Dirmeyer------Filed via MuckRock.comE-mail (Preferred): 41969-32338836@requests.muckrock.comUpload documents directly: https://www.muckrock.com/accounts/agency_login/naperville-police-department-7679/naperville-il-pd-citizen-complaints-41969/?uuid-login=99377783-de27-405c-ab36-3cf724fead57&email=kammerert%40naperville.il.us#agency-replyIs this email coming to the wrong contact? Something else wrong? Use the above link to let us know.For mailed responses, please address (see note):MuckRockDEPT MR 41969411A Highland AveSomerville, MA 02144-2516PLEASE NOTE: This request is not filed by a MuckRock staff member, but is being sent through MuckRock by the above in order to better track, share, and manage public records requests. Also note that improperly addressed (i.e., with the requester's name rather than "MuckRock News" and the department number) requests might be returned as undeliverable.
You can track this request online using the link below.
https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=64886&coid= (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=64886&coid=)
If the link above does not work, please visit the City of Naperville Help Center ( (https://napervilleil.mycusthelp.com/webapp/_rs/SupportHome.aspx) https://napervilleil.mycusthelp.com/webapp/_rs/SupportHome.aspx). All of the questions and requests you submitted will be listed in the (https://napervilleil.mycusthelp.com/webapp/_rs/SupportHome.aspx) area in the My Help Center section. View My Questions and Requests
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.

--- Please respond above this line ---

We are in receipt of your request for information pursuant to the Illinois Freedom of Information Act, 5 ILCS 140/1.

The records requested requires the need for consultation which shall be conducted with all practicable speed with another public body or among two or more components of a public body having a substantial interest in determination or in the subject matter of the request.

The Naperville Police Department will comply with your request on or before 8-30-17.

Please feel free to contact me if you have any questions.

Cali Reavy
Naperville Police Department
630-305-3766
Thank-you for using the City of Naperville Support Center.
Track this issue online:

https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=64886&coid= (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=64886&coid=)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.

Dear Alexander,
Thank-you for using the City of Naperville Help Center. Your concerns are very important to the City and your request has been routed to the appropriate staff for action. You can monitor the status of your request by clicking the link below. https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=65078 (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=65078)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.

Dear Alexander Cartwright and Jennifer Dirmeyer,

We are kindly requesting an extension of seven business day due to be scope of this request not being housed by our department.

Could you advise if this is agreeable?

Sincerely,

Tony Davis
Records Manager
Naperville Police Department
630.305.7068 | Office
630.386.1720 | Mobile

Attachments:
Muckrock_materials.docx (https://napervilleil.s3-us-gov-west-1.amazonaws.com/d6a01e64-d596-4134-b2a5-878dd001ca00.docx?AWSAccessKeyId=AKIAKWI6UWX4YUEWD42A&Expires=1508541352&response-content-disposition=attachment%3B%20filename%3DMuckrock_materials.docx&Signature=d2R%2B%2Fbcls7giPTXTeEe2BvbVVtc%3D)
Muckrock_Response.pdf (https://napervilleil.s3-us-gov-west-1.amazonaws.com/0f452a8a-c32b-48d6-86c6-a772e1f01a85.pdf?AWSAccessKeyId=AKIAKWI6UWX4YUEWD42A&Expires=1508541352&response-content-disposition=attachment%3B%20filename%3DMuckrock_Response.pdf&Signature=gOvh%2FBI%2Fg9tB3LGEKF97c%2FyM0So%3D)

Document provided by Agency.

Dear Alexander,
Thank-you for using the City of Naperville Help Center. Your concerns are very important to the City and your request has been routed to the appropriate staff for action. You can monitor the status of your request by clicking the link below. https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=65648 (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=65648)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.

Dear Alexander,
Thank-you for using the City of Naperville Help Center. Your concerns are very important to the City and your request has been routed to the appropriate staff for action. You can monitor the status of your request by clicking the link below. https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=70584 (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=70584)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.

--- Please respond above this line ---
Your Question/Concern:
TO: [napervilleil@mycusthelp.net]
June 5, 2018
This is a follow up to request number W064886-081617:
I am writing to follow up on my original request made on 8/14/17.
Thank you very much for providing the information we requested. I am writing to ask for some clarification regarding the data on officer-involved shootings you provided us with. What constitutes an officer-involved shooting in your department? For example, some departments do not count misses while others count all discharges; some include shots at animals. Other departments include intentional and accidental shootings; others do not. Some include all discharges and some exclude missed shots. Please explain to us how your department classifies the OIS included in the numbers you sent to us.
Very Respectfully, Alex Cartwright
Filed via MuckRock.com
E-mail (Preferred): requests@muckrock.com
Upload documents directly: https://www.muckrock.com/accounts/agency_login/naperville-police-department-7679/naperville-il-pd-citizen-complaints-41969/?email=napervilleil%40mycusthelp.net&uuid-login=a0f83c8f-5fb1-4df5-acab-290dc3444bc7#agency-reply
Is this email coming to the wrong contact? Something else wrong? Use the above link to let us know.
For mailed responses, please address (see note):
MuckRock News
DEPT MR 41969
411A Highland Ave
Somerville, MA 02144-2516
PLEASE NOTE: This request is not filed by a MuckRock staff member, but is being sent through MuckRock by the above in order to better track, share, and manage public records requests. Also note that improperly addressed (i.e., with the requester's name rather than "MuckRock News" and the department number) requests might be returned as undeliverable.
---
On Sept. 22, 2017:
Dear Alexander,
Thank-you for using the City of Naperville Help Center. Your concerns are very important to the City and your request has been routed to the appropriate staff for action. You can monitor the status of your request by clicking the link below. https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=65648 (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=65648)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.
---
On Sept. 22, 2017:
Hi,
Thanks so much for your help with this request! I really appreciate it.
Sincerely,
Alexander Cartwright and Jennifer Dirmeyer
---
On Sept. 21, 2017:
Document provided by Agency.
---
On Sept. 20, 2017:
Attachments:
Muckrock_materials.docx (https://napervilleil.s3-us-gov-west-1.amazonaws.com/d6a01e64-d596-4134-b2a5-878dd001ca00.docx?AWSAccessKeyId=AKIAKWI6UWX4YUEWD42A&Expires=1508541352&response-content-disposition=attachment%3B%20filename%3DMuckrock_materials.docx&Signature=d2R%2B%2Fbcls7giPTXTeEe2BvbVVtc%3D)
Muckrock_Response.pdf (https://napervilleil.s3-us-gov-west-1.amazonaws.com/0f452a8a-c32b-48d6-86c6-a772e1f01a85.pdf?AWSAccessKeyId=AKIAKWI6UWX4YUEWD42A&Expires=1508541352&response-content-disposition=attachment%3B%20filename%3DMuckrock_Response.pdf&Signature=gOvh%2FBI%2Fg9tB3LGEKF97c%2FyM0So%3D)
---
On Sept. 3, 2017:
Mr. Davis,
I understand that our request is extensive. As per our conversation on the phone, I am glad to grant an extension.
Thank you very much for giving our request such serious consideration.
Best, -Alex
---
On Aug. 14, 2017:
To Whom It May Concern:
Pursuant to the Illinois Freedom of Information Act (5 ILCS 140/1 to 11), I hereby request the following records:
We are Economics Professors in the College of Business at Ferris State University, and are engaged in an empirical research project on police behavior and citizen complaints. This project requires us to request data from your department. If you have questions about this request or suggestions, we would be happy to discuss them with you.
1. What is the total number of citizen complaints (allegations of misconduct) made against your department’s officers annually for the last 10 years? If your department logs complaints in a database, spreadsheet, or other log, a copy of those logs is fine instead.
Please include the type of complaint (i.e., use of force, abuse language, unwarranted search) and the result of complaint (i.e., sustained, exonerated).
2. What is the total number of complaints police officers made against their peer officers in department annually for the last 10 years? If your department logs complaints in a database, spreadsheet, or other log, a copy of those logs is fine instead.
Please include the type of complaint (i.e., use of force, abuse language, unwarranted search) and the result of complaint (i.e., sustained, exonerated).
3. What is the annual number of officers involved in shootings in your department for the past 10 years? Any documentation or reports that detail the annual number of officer-involved shootings in your department for the past 10 years would be sufficient.
Please include documentation regarding how many of these officer-involved shootings involved disciplinary action. (Please list officer firearm discharge directed at a person separately from a shooting involving an animal and separately from accidental firearm discharges).
Please include the number of officer-involved shootings resulting in discipline.
4. Which of the above data are published publicly? Please provide a link to any and all publicly available reports containing the data above.
Collecting this information is very important to our research, so we would like to emphasize, if you have questions about my request or suggestions, we would be happy to discuss them with you.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.
Sincerely,
Alexander Cartwright and Jennifer Dirmeyer
Filed via MuckRock.com
E-mail (Preferred): requests@muckrock.com
Upload documents directly: https://www.muckrock.com/accounts/agency_login/naperville-police-department-7679/naperville-il-pd-citizen-complaints-41969/?email=napervilleil%40mycusthelp.net&uuid-login=a0f83c8f-5fb1-4df5-acab-290dc3444bc7#agency-reply
Is this email coming to the wrong contact? Something else wrong? Use the above link to let us know.
For mailed responses, please address (see note):
MuckRock News
DEPT MR 41969
411A Highland Ave
Somerville, MA 02144-2516
PLEASE NOTE: This request is not filed by a MuckRock staff member, but is being sent through MuckRock by the above in order to better track, share, and manage public records requests. Also note that improperly addressed (i.e., with the requester's name rather than "MuckRock News" and the department number) requests might be returned as undeliverable.

Our Response: Dear Alexander Cartwright,
Officer involved shootings with Naperville Police should be interpreted as any instance when a weapon is fired at an individual.
Sincerely,
Tony Davis
Records Manager
630.305.7068
Thank-you for using the City of Naperville Citizen Support Center.
Track this issue online at: https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=70584&coid= (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=70584&coid=)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.

Dear Alexander,
Thank-you for using the City of Naperville Help Center. Your concerns are very important to the City and your request has been routed to the appropriate staff for action. You can monitor the status of your request by clicking the link below. https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=70984 (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=70984)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.

To whom this may concern,
Today, I received an "Ask a Question" ticket from our GovQA system. It appears there is still some difficulty opening/receiving materials related to a FOIA request made last year. Per what was written, I have included the FOIA material regarding W064886-081617 in this email and will attempt to upload it to the muckrock website as well. Once again, these materials can be found in our GovQA page by logging in, checking your request history, selecting the desired request, and viewing the attachments.

Sincerely,

Mark Vogel
Police Records Supervisor
Naperville Police Department
1350 Aurora Avenue
Naperville, IL 60540
Phone: 630-305-5973

This request was completed in September 20th, 2017. I am uploading the materials per the requester. I have also emailed the materials to : requests@muckrock.com

--- Please respond above this line ---
Your Question/Concern:
TO: "City of Naperville Citizen Support"[napervilleil@mycusthelp.net]
June 20, 2018
This is a follow up to request number W064886-081617:
To Whom It May Concern:
I wanted to follow up on the following Illinois Freedom of Information Act. request, copied below, and originally submitted on Aug. 14, 2017. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #W064886-081617.
Thanks for your help, and let me know if further clarification is needed.
Filed via MuckRock.com
E-mail (Preferred): requests@muckrock.com
Upload documents directly: https://www.muckrock.com/accounts/agency_login/naperville-police-department-7679/naperville-il-pd-citizen-complaints-41969/?uuid-login=75bf977e-3e3f-4370-9be1-facce93b2346&email=napervilleil%40mycusthelp.net#agency-reply
Is this email coming to the wrong contact? Something else wrong? Use the above link to let us know.
For mailed responses, please address (see note):
MuckRock News
DEPT MR 41969
411A Highland Ave
Somerville, MA 02144-2516
PLEASE NOTE: This request is not filed by a MuckRock staff member, but is being sent through MuckRock by the above in order to better track, share, and manage public records requests. Also note that improperly addressed (i.e., with the requester's name rather than "MuckRock News" and the department number) requests might be returned as undeliverable.
---
On June 5, 2018:

Our Response:
I have resubmitted the materials responsive to W064886-081617 to the muckrock website as well as a direct email to requests@muckrock.com. (mailto:requests@muckrock.com)
Sincerely,
Mark Vogel Police Records Supervisor / FOIA Officer
Naperville Police Department
630-305-5973
VogelM@Naperville.il.us (mailto:VogelM@Naperville.il.us)
Thank-you for using the City of Naperville Citizen Support Center.
Track this issue online at: https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=70984&coid= (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=70984&coid=)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.

Dear Alexander,
Thank-you for using the City of Naperville Help Center. Your concerns are very important to the City and your request has been routed to the appropriate staff for action. You can monitor the status of your request by clicking the link below. https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=71227 (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=71227)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.

--- Please respond above this line ---
Your Question/Concern:
TO: [napervilleil@mycusthelp.net]
July 1, 2018
This is a follow up to request number W064886-081617:
I am writing to follow up on my original request made on 8/14/17.
Thank you very much for providing the information we requested. I am writing to ask for some clarification regarding the data on officer-involved shootings you provided us with. What constitutes an officer-involved shooting in your department? For example, some departments do not count misses while others count all discharges; some include shots at animals. Other departments include intentional and accidental shootings; others do not. Some include all discharges and some exclude missed shots. Please explain to us how your department classifies the OIS included in the numbers you sent to us.
Very Respectfully, Alex Cartwright
Filed via MuckRock.com
E-mail (Preferred): requests@muckrock.com
Upload documents directly: https://www.muckrock.com/accounts/agency_login/naperville-police-department-7679/naperville-il-pd-citizen-complaints-41969/?email=napervilleil%40mycusthelp.net&uuid-login=13f7929e-6daf-4127-9e7f-fadf1dfdc3d0#agency-reply
Is this email coming to the wrong contact? Something else wrong? Use the above link to let us know.
For mailed responses, please address (see note):
MuckRock News
DEPT MR 41969
411A Highland Ave
Somerville, MA 02144-2516
PLEASE NOTE: This request is not filed by a MuckRock staff member, but is being sent through MuckRock by the above in order to better track, share, and manage public records requests. Also note that improperly addressed (i.e., with the requester's name rather than "MuckRock News" and the department number) requests might be returned as undeliverable.
---
On June 20, 2018:

Our Response:
Mr. Cartwright,
An officer involved shooting is any situation where the officer intentionally discharges their firearm, regardless if they hit or miss their intended target, in the line of duty except for incidents where the discharge was accidental. For accidental discharges, an internal investigation is conducted to determine if the officer is at fault as well as determining if the discharge of the firearm was indeed accidental in nature.
Sincerely,
Mark Vogel Police Records Supervisor / FOIA Officer
Naperville Police Department
630-305-5973
VogelM@Naperville.il.us (mailto:VogelM@Naperville.il.us)
Thank-you for using the City of Naperville Citizen Support Center.
Track this issue online at: https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=71227&coid= (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=71227&coid=)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.

Dear Alexander,
Thank-you for using the City of Naperville Help Center. Your concerns are very important to the City and your request has been routed to the appropriate staff for action. You can monitor the status of your request by clicking the link below. https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=71422 (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=71422)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.

Dear Alexander,
Thank-you for using the City of Naperville Help Center. Your concerns are very important to the City and your request has been routed to the appropriate staff for action. You can monitor the status of your request by clicking the link below. https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=71757 (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=71757)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.

--- Please respond above this line ---
Your Question/Concern:
TO: "City of Naperville Citizen Support"[napervilleil@mycusthelp.net]
Naperville Police Department
FOIA Office
1350 Aurora Avenue
Naperville, IL 60540
July 25, 2018
This is a follow up to request number W064886-081617:
To Whom It May Concern:
I'm following up on the following Illinois Freedom of Information Act. request, copied below, and originally submitted on Aug. 14, 2017. You had previously indicated that it would be completed on June 20, 2018. I wanted to check on the status of my request, and to see if there was a new estimated completion date. You had assigned it reference number #W064886-081617.
Thanks for your help, and let me know if further clarification is needed.
Filed via MuckRock.com
E-mail (Preferred): requests@muckrock.com
Upload documents directly: https://www.muckrock.com/accounts/agency_login/naperville-police-department-7679/naperville-il-pd-citizen-complaints-41969/?email=napervilleil%40mycusthelp.net&uuid-login=83d26e2c-358e-4d94-959e-87642bf4a050#agency-reply
Is this email coming to the wrong contact? Something else wrong? Use the above link to let us know.
For mailed responses, please address (see note):
MuckRock News
DEPT MR 41969
411A Highland Ave
Somerville, MA 02144-2516
PLEASE NOTE: This request is not filed by a MuckRock staff member, but is being sent through MuckRock by the above in order to better track, share, and manage public records requests. Also note that improperly addressed (i.e., with the requester's name rather than "MuckRock News" and the department number) requests might be returned as undeliverable.
---
On July 10, 2018:
Dear Alexander,
Thank-you for using the City of Naperville Help Center. Your concerns are very important to the City and your request has been routed to the appropriate staff for action. You can monitor the status of your request by clicking the link below. https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=71422 (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=71422)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.
---
On July 10, 2018:
Thank you very much!
---
On July 6, 2018:

Our Response:
Mr. Cartwright,
Your requested materials, reference number W064886-081617, was provided several times to include documents uploaded directly to muckrock.com. This response can also be found in your ask a question reference number W070984-062018. Also, in W071227-070118, it appears you have reviewed the materials and requested clarification as to what constitutes an officer involved shooting to which a response was given on July 6th, 2018. These materials should still be downloadable by accessing your request history and selecting the appropriate reference number.
If you are still having difficulty reviewing these materials electronically, I can mail a hard copy to you. Please let me know how I can further assist.
Sincerely,
Mark Vogel
Police Records Supervisor
1350 Aurora Avenue
Naperville, IL 60540
630-305-5973 VogelM@naperville.il.us (mailto:VogelM@naperville.il.us)
Thank-you for using the City of Naperville Citizen Support Center.
Track this issue online at: https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=71757&coid= (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=71757&coid=)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.

Dear Alexander,
Thank-you for using the City of Naperville Help Center. Your concerns are very important to the City and your request has been routed to the appropriate staff for action. You can monitor the status of your request by clicking the link below. https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=72870 (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=72870)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.

Dear Alexander,
Thank-you for using the City of Naperville Help Center. Your concerns are very important to the City and your request has been routed to the appropriate staff for action. You can monitor the status of your request by clicking the link below. https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=73292 (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=73292)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.

Dear Alexander,
Thank-you for using the City of Naperville Help Center. Your concerns are very important to the City and your request has been routed to the appropriate staff for action. You can monitor the status of your request by clicking the link below. https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=73764 (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=73764)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.

--- Please respond above this line ---
Your Question/Concern:
TO: "City of Naperville Citizen Support"[napervilleil@mycusthelp.net]
Naperville Police Department
FOIA Office
1350 Aurora Avenue
Naperville, IL 60540
October 10, 2018
This is a follow up to request number W064886-081617:
To Whom It May Concern:
I'm following up on the following Illinois Freedom of Information Act. request, copied below, and originally submitted on Aug. 14, 2017. You had previously indicated that it would be completed on June 20, 2018. I wanted to check on the status of my request, and to see if there was a new estimated completion date. You had assigned it reference number #W064886-081617.
Thanks for your help, and let me know if further clarification is needed.
Filed via MuckRock.com
E-mail (Preferred): requests@muckrock.com
Upload documents directly: https://www.muckrock.com/accounts/agency_login/naperville-police-department-7679/naperville-il-pd-citizen-complaints-41969/?email=napervilleil%40mycusthelp.net&uuid-login=24831d60-a6fa-40c8-b83a-c8169769f1a6#agency-reply
Is this email coming to the wrong contact? Something else wrong? Use the above link to let us know.
For mailed responses, please address (see note):
MuckRock News
DEPT MR 41969
411A Highland Ave
Somerville, MA 02144-2516
PLEASE NOTE: This request is not filed by a MuckRock staff member, but is being sent through MuckRock by the above in order to better track, share, and manage public records requests. Also note that improperly addressed (i.e., with the requester's name rather than "MuckRock News" and the department number) requests might be returned as undeliverable.
---
On Sept. 25, 2018:
Dear Alexander,
Thank-you for using the City of Naperville Help Center. Your concerns are very important to the City and your request has been routed to the appropriate staff for action. You can monitor the status of your request by clicking the link below. https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=73292 (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=73292)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.
---
On Sept. 10, 2018:
Dear Alexander,
Thank-you for using the City of Naperville Help Center. Your concerns are very important to the City and your request has been routed to the appropriate staff for action. You can monitor the status of your request by clicking the link below. https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=72870 (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=72870)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.
---
On Aug. 24, 2018:

Our Response:
Please reference this link for a response to your previous request.
https://napervilleil.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=64886&coid=
Sincerely,
Naperville Police Department
Thank-you for using the City of Naperville Citizen Support Center.
Track this issue online at: https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=73764&coid= (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=73764&coid=)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.

--- Please respond above this line ---
Your Question/Concern:
TO: "City of Naperville Citizen Support"[napervilleil@mycusthelp.net]
Naperville Police Department
FOIA Office
1350 Aurora Avenue
Naperville, IL 60540
September 25, 2018
This is a follow up to request number W064886-081617:
To Whom It May Concern:
I'm following up on the following Illinois Freedom of Information Act. request, copied below, and originally submitted on Aug. 14, 2017. You had previously indicated that it would be completed on June 20, 2018. I wanted to check on the status of my request, and to see if there was a new estimated completion date. You had assigned it reference number #W064886-081617.
Thanks for your help, and let me know if further clarification is needed.
Filed via MuckRock.com
E-mail (Preferred): requests@muckrock.com
Upload documents directly: https://www.muckrock.com/accounts/agency_login/naperville-police-department-7679/naperville-il-pd-citizen-complaints-41969/?uuid-login=2ddd29f6-e2fe-4ae2-94a9-5dacc58c3823&email=napervilleil%40mycusthelp.net#agency-reply
Is this email coming to the wrong contact? Something else wrong? Use the above link to let us know.
For mailed responses, please address (see note):
MuckRock News
DEPT MR 41969
411A Highland Ave
Somerville, MA 02144-2516
PLEASE NOTE: This request is not filed by a MuckRock staff member, but is being sent through MuckRock by the above in order to better track, share, and manage public records requests. Also note that improperly addressed (i.e., with the requester's name rather than "MuckRock News" and the department number) requests might be returned as undeliverable.
---
On Sept. 10, 2018:
Dear Alexander,
Thank-you for using the City of Naperville Help Center. Your concerns are very important to the City and your request has been routed to the appropriate staff for action. You can monitor the status of your request by clicking the link below. https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=72870 (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=72870)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.
---
On Aug. 24, 2018:

Our Response:
Please refer to the link below in response to your previous request.
https://napervilleil.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=64886&coid=
Sincerely,
Naperville Police Records Department
Thank-you for using the City of Naperville Citizen Support Center.
Track this issue online at: https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=73292&coid= (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=73292&coid=)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.

--- Please respond above this line ---

Please refer to the link below in reference to the previous response to this request.
https://napervilleil.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=64886&coid=
Thank-you for using the City of Naperville Support Center.
Track this issue online:

https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=72870&coid= (https://NAPERVILLEIL.mycusthelp.com/webapp/_rs/RequestEdit.aspx?rid=72870&coid=)
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.

Shown below is your username and temporary password for the City of Naperville Help Center.

Username: requests@muckrock.com
Password: 7b5e49b70d
Please note, the temporary password will remain active for the next 24 hours only. After that time you will need to request another temporary password.
You can change your password by visiting the City of Naperville Help Center ( (https://napervilleil.mycusthelp.com/webapp/_rs/SupportHome.aspx) https://napervilleil.mycusthelp.com/webapp/_rs/SupportHome.aspx), clicking on (https://napervilleil.mycusthelp.com/webapp/_rs/SupportHome.aspx) My Help Center and then clicking on Edit Customer Profile. You will be prompted to enter the login credentials specified above. Once you are logged in to the system, you will immediately be prompted to change your password.
Thank you for using the City of Naperville Help Center.
Confidentiality Notice
This e-mail and any files or documents transmitted with it are confidential and are intended solely for the use of the individual or entity to which they were addressed. This e-mail and any attached materials constitute claims, loss or risk management information, communications and/or advice and are therefore privileged from disclosure. If you are not the intended recipient of this e-mail and the information attached hereto, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail or any attached material is strictly prohibited. If you have received this e-mail in error, please contact/reply to the sender of this message immediately.
This is an auto-generated e-mail and has originated from an unmonitored email account. Please DO NOT REPLY.

This email is being sent to confirm that you changed the password on your City of Naperville Help Center account was recently changed. If you did not take this action, please log in to the Help Center and change your password immediately. (http://www.mygovhelp.com/napervilleil/_cs/supporthome.aspx)
Thank you for using the City of Naperville Help Center.