Dept of Public Utilities complaints about energy scammers

Evan Anderson filed this request with the Department of Public Utilities of Massachusetts.


From: Evan Anderson

To Whom It May Concern:

Pursuant to the Massachusetts Public Records Law, M.G.L. c.66, ยง10, I hereby request the following records:

A copy of all complaints regarding the following companies:

SFE Energy
Spark Energy
Just Energy
Viridian Energy
Liberty Power
Direct Energy
Switch Energy
Mega Energy

I also request that, if appropriate, fees be waived as we believe this request is in the public interest, as suggested but not stipulated by the recommendations of the Massachusetts Supervisor of Public Records. The requested documents will be made available to the general public free of charge as part of the public information service at, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

I expect the request to be filled in an accessible format, including for screen readers, which provide text-to-speech for persons unable to read print. Files that are not accessible to screen readers include, for example, .pdf image files as well as physical documents.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 business days, as the statute requires.


Evan Anderson

From: Early, Shane (DPU)

Good Afternoon,

This message is for Evan Anderson.

Evan, I'd like to touch base about the request below.

Please let me know the best phone number at which to contact you.

Shane Early

From: Evan Anderson

Hi Shane,

You can reach me at (413) 212-9500.


From: Early, Shane (DPU)

Please see the attached documents.

From: Evan Anderson

Hi Mr. Early,

Thank you so much for the speedy response to this request and for following up with me. Quick question - what are the headers in the columns beneath which are words like BILL/MISC (2nd column), ADR/Explain (third column), and Bishop/Marchant (last unredacted column)? It is difficult to see what it says.

Thanks again,

From: Early, Shane (DPU)

BILL/MISC (2nd column) is type an internal designation, ADR/Explain (third column) is catego for category another internal designation, and Bishop/Marchant is associate for the DPU associate who handled the complaint.

Also the redacted columns, in case they are not legible, are last name, first name, address, and account number.

From: Evan Anderson

Thanks a bunch!