Boston RMV Complaints

Alex Richardson filed this request with the Registry of Motor Vehicles of Massachusetts.
Tracking # 15-0124
Status
Completed

Communications

From: Alex Richardson

To Whom It May Concern:

Pursuant to the Massachusetts Public Records Law, M.G.L. c.66, ยง10, I hereby request the following records:

- Any complaints received by the Boston RMV between 2013 and the date of this request.
- Any documents or communications, including emailed communications, created in the process of addressing these complaints.

I also request that, if appropriate, fees be waived as we believe this request is in the public interest, as suggested but not stipulated by the recommendations of the Massachusetts Supervisor of Public Records. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

I expect the request to be filled in an accessible format, including for screen readers, which provide text-to-speech for persons unable to read print. Files that are not accessible to screen readers include, for example, .pdf image files as well as physical documents.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 calendar days, as the statute requires.

Sincerely,

Alex Richardson

From: Berke, Jean (DOT)

Dear Mr. Richardson,

I am in receipt of your request for information relative to any complaints received by the Boston RMV from 2013 to the present time. I am seek clarification regarding your request. Specifically, are you (1)referring to the Boston branch office of the RMV and (2)what kinds of complaints are you seeking specifically? Your answer will help me provide you with the information you are looking for. Thank you.

Jean Berke
Deputy General Counsel
10 Park Plaza
Boston, MA 02116
PH (857) 368-8758
FAX (857) 368-0615

From: Alex Richardson

Hello Ms. Berke,

Thanks for getting back to me so quickly! I am referring to the Boston branch office of the RMV and I would like any and all complaints submitted by members of the public. I also would like documents and communications addressing those complaints as per the original email.

Best,
Alex Richardson

From: Registry of Motor Vehicles

An acknowledgement letter, stating the request is being processed.

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on March 12, 2015. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #15-0124.

Thank you for your help.

From: Registry of Motor Vehicles

A copy of documents responsive to the request.

From: Registry of Motor Vehicles

A cover letter granting the request and outlining any exempted materials, if any.

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on March 12, 2015. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #15-0124.

Thank you for your help.

From: Berke, Jean (DOT)

I apologize for the delay, but you should be receiving a response shortly in the mail.

From: Alex Richardson

Hello Ms. Berke,

I've just received them - thank you! I'll consider this request completed.

Best,
Alex Richardson

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