Phone logs for 2-1-1 Maine, Inc

Adanya Lustig filed this request with the Department of Health and Human Services of Maine.
Due Sept. 19, 2017
Est. Completion None
Awaiting Response


From: Adanya Lustig

To Whom It May Concern:

Pursuant to the Maine Freedom of Access Act ("FOAA"), I hereby request the following records:

The phone logs for 2-1-1 Maine, Inc from January 1st, 2016 to January 1st, 2017 that include the general purpose for each incoming call, the wait time for an operator to speak to the caller and the duration of the phone call.

I also request that, if appropriate, fees be waived as we believe this request is in the public interest, as suggested but not stipulated by 1 M.R.S.A. ยง 408(6). The requested documents will be made available to the general public free of charge as part of the public information service at, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.


Adanya Lustig

From: Gilbert, Denise E.

Please see the attached response from Kevin Wells, General Counsel, DHHS regarding you recent FOAA request.

Thank you.

Denise E. Gilbert
Legislative Coordinator
Department of Health and Human Services

The contents of this e-mail message and any attachments are confidential and are intended solely for addressee. The information may also be legally privileged. This transmission is sent in trust, for the sole purpose of delivery to the intended recipient. If you have received this transmission in error, any use, reproduction or dissemination of this transmission is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail or phone and delete this message and its attachments, if any.

From: Adanya Lustig

Hi Mr. Wells,

Okay, good to know! Could I see those reports that include top 20 call categories, monthly average wait times and monthly average duration?


From: Department of Health and Human Services

I have requested these reports and expect to be able to provide them with 30 days.

Kevin C. Wells
General Counsel
Department of Health and Human Services
221 State Street, SHS 11
Augusta ME 04333

Confidentiality Notice: This e-mail message, including any attachments, is solely for the use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient or an authorized agent of the intended recipient then please immediately contact the sender by reply e-mail and destroy/delete all copies of the original message. Any review, use, copying, forwarding, disclosure, or distribution of this e-mail message by other than the intended recipient or authorized agent is strictly prohibited.