Death certificates have long been prone to error. During the pandemic, they've gotten worse, resulting in thousands of uncounted COVID-19 deaths. "Uncounted" is a collaboration between MuckRock, the USA TODAY network and dozens of local newsrooms around the country. We found that short-staffed, undertrained and overworked coroners and medical examiners took families at their word when they called to report the death of a relative at home. Coroners and medical examiners didn’t review medical histories or order tests to look for COVID-19. The result is a skewed picture of COVID-19 deaths in the U.S.