Proctorio policies and studies (University of Texas, Austin)

Dear Todd Feathers:

Thank you for your interest in the public records of The University of Texas at Austin.
Your request has been given the reference number R000603-091520 for
tracking purposes. Your request is being processed in accordance with Chapter
552 of Texas Government Code, the Public Information Act. We will respond to
you on or before 9/29/2020. Records Requested: Pursuant to the Texas Public Information Act, I hereby request the following records:
1) Copies of all policies governing how professors, teaching assistants, or other educators may use Proctorio. For example, is use of the proctoring service optional? When can an educator report a student for cheating on an exam, based on evidence supplied by Proctorio? What is the appeal process for a student reported by Proctorio?
2) Copies of all policies given to students regarding their use of Proctorio.
3) Copies of all user manuals or guides provided by Proctorio, or the university, to professors, teaching assistants, or other educators regarding how to use Proctorio.
4) Copies of all promotional documents provided to the university by Proctorio in support of its efficacy (e.g., studies, whitepapers, etc.).
I ask that all fees be waived, as I am a journalist (examples of my work can be found at toddfeathers.com) and I intend to use the requested records to publish articles in the public interest and not for any commercial purpose.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter.
I look forward to receiving your response to this request within 10 business days, as the statute requires.
Sincerely,
Todd Feathers
PLEASE NOTE: The Public Information Act, found in Chapter 552 of Texas Government Code, does not require a governmental body to create new
information, to do legal research, or to answer questions.

You can monitor the progress of your request at the link below and you'll receive an email when your request has been completed. Again, thank you for using The University of Texas at Austin Public Information Portal.
The University of Texas at Austin
To monitor the progress or update this request please log into the Public Information Portal (https://utexas.mycusthelp.com/WEBAPP/_rs/CustomerIssues.aspx)

Dear Todd Feathers,

Thank you for registering with The University of Texas at Austin Open Records System.

Your Login ID is:  requests@muckrock.com

If you did not submit your request through the public portal but are receiving this e-mail, an account has been created for you where you can track and monitor the status of your request, and receive any documents in response to your request.


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--- Please respond above this line ---

RE: PUBLIC RECORDS REQUEST Reference # R000603-091520

Dear Todd Feathers,
The University of Texas at Austin received a public information request from you which provides as follows:
Pursuant to the Texas Public Information Act, I hereby request the following records:
1) Copies of all policies governing how professors, teaching assistants, or other educators may use Proctorio. For example, is use of the proctoring service optional? When can an educator report a student for cheating on an exam, based on evidence supplied by Proctorio? What is the appeal process for a student reported by Proctorio?
2) Copies of all policies given to students regarding their use of Proctorio.
3) Copies of all user manuals or guides provided by Proctorio, or the university, to professors, teaching assistants, or other educators regarding how to use Proctorio.
4) Copies of all promotional documents provided to the university by Proctorio in support of its efficacy (e.g., studies, whitepapers, etc.).
I ask that all fees be waived, as I am a journalist (examples of my work can be found at toddfeathers.com) and I intend to use the requested records to publish articles in the public interest and not for any commercial purpose.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter.
I look forward to receiving your response to this request within 10 business days, as the statute requires.
Sincerely,
Todd Feathers
The information that is responsive to your request is now available for download on our Public Information Portal. Please login to the Public Information Portal at the following link to retrieve the appropriate responsive documents. Public Information Request - R000603-091520 (https://utexas.mycusthelp.com/WEBAPP/_rs/CustomerIssues.aspx)
Additionally, there are some online resources regarding the use of Proctorio available at the following URLs:
https://sites.edb.utexas.edu/continuity/resources/
https://utexas.instructure.com/courses/633028/pages/student-tutorials
https://utexas.instructure.com/courses/633028/pages/exam-security-with-proctorio
https://utexas.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=8bcf7417-e228-4e80-87fb-ab89016f9008#
https://utexas.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=3091709b-b23e-4010-8051-abb30128644a

If you have any questions or need additional information, please feel free to contact my office at 512-471-8300.

Sincerely,
Bob Davis
Open Records Coordinator
Office of the Vice President for Legal Affairs
To monitor the progress or update this request please log into the Public Information Portal (https://utexas.mycusthelp.com/WEBAPP/_rs/RequestEdit.aspx?rid=697&coid=)