Water Quality Complaints in Albany, Schenectady, and Troy MSA (Schenectady Water Department)

Jackson Parker filed this request with the Schenectady Water Department of Schenectady, NY.
Tracking #


Multi Request Water Quality Complaints in Albany, Schenectady, and Troy MSA


From: Jackson Parker

To Whom It May Concern:

Pursuant to the New York Freedom of Information Law, I hereby request the following records:

I am requesting access to and copies of records related to water quality complaints and issues within the Albany, Schenectady, and Troy Metropolitan Statistical Area (MSA) for the period from January 1, 2018, to the present.

Specifically, I am seeking the following information:

1) The total number of water quality complaints received by your agency/authority/utility, broken down by year.

2) A detailed summary of each water quality complaint, including:
2a. The date of the complaint
2b. The location (address or nearest cross streets) of the complaint
2c. The nature of the complaint (e.g., odor, taste, discoloration, contamination concerns)
2d. Any actions taken by your agency/authority/utility to address the complaint
2e. The resolution or current status of the complaint

3) Any reports, memos, or other documentation related to water quality complaints, investigations, and resolutions within the specified area and timeframe.

If any of this information is available in electronic format, I kindly request that you provide it via email. If physical copies are necessary, please inform me of any copying or postage fees in advance, and I will make arrangements for payment.

If any portion of this request is denied, please provide a detailed explanation for the denial and inform me of any appeal procedures available under New York State law.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.


Jackson Parker

From: Schenectady Water Department

Dear Jackson Parker,
Thank you for registering with the City of Schenectady FOIL Center.  Please log in to the FOIL Center to update any contact or password information. (https://SCHENECTADYNY.mycusthelp.com/webapp/_rs/supporthome.aspx?)
City of Schenectady

This is an auto-generated email and has originated from an unmonitored email account. Please DO NOT REPLY.

From: Schenectady Water Department

Jackson Parker
Muckrock News Dept MR 142906
Boston, MA 02115
RE: Public Records Request for Water Department records
Dear Jackson Parker,
I am in receipt of your Freedom of Information Law request, dated 3/22/2023.  Your request is being reviewed and could take up to 20 business days to be completed.
Under NYS Law, you may be charged $.25 per page for photocopying (if applicable), or other fees allowed under the Public Officers Law.  See below fee schedule:
$0.25 PER PAGE
$10.00 PER CD, DVD USB
PLEASE NOTE: Pursuant to POL Art 6 § 87(1)(c): In determining the actual cost of reproducing a record, an agency may include:
i.an amount equal to the hourly salary attributed to the lowest paid agency employee who has the necessary skill required to prepare a copy of the requested record;
ii.  the actual cost of the storage devices or media provided to the person making the request in complying with such request;
iii.  the actual cost to the agency of engaging an outside professional service to prepare a copy of a record, but only when an agency’s information technology equipment is inadequate to prepare a copy, if such service is used to prepare the copy; and
iv.  preparing a copy shall not include search time or administrative costs, and no fee shall be charged unless at least two hours of agency employee’s time is needed to prepare a copy of the record requested. A person requesting a record shall be informed of the estimated cost of preparing a copy of the record if more than two hours of an agency employee’s time is needed, or if an outside professional service would be retained to prepare a copy of the record.

Respectfully yours,
Maryanne McCutcheon
Information Access Officer

Track the issue status and respond at: https://SCHENECTADYNY.mycusthelp.com/webapp//_rs/RequestEdit.aspx?rid=10510 (https://u8387795.ct.sendgrid.net/ls/click?upn=nZGH0ylxadMp5hTpNkeAFu7ngff6zPV3HxDVw5REEcnk4ILuOVSHqyKWEuflInlFI1DF7L867zrnyA52DDUUPCy6z9t2vhidHZQIhRfs8NJNDqVLj1NJ8RKDv45uYsVezcAA_-2FyD5ZoApNvp4w-2FjdWXarrZZO4zQnX-2Fngtmvx8UYmVyecWUhCroQfjZWTC-2FDWp6nXYGF-2BMcxxJZ4v2X3kkz25xMk1O1MrdLnzNQ2i6s4TJnVX-2FBll0xORqaxmcYpPAPfKEItXY50aIQSvdwDY7VPlzvYW-2FyalzrdTu3YXzAzvgj-2Ff0VUH6AUhdmJBOHtey3IDQeGJmvyI8SYrroGC7PziPqiLnr-2F7pBEblvJywgtZ5pk6t260yWcoShrrrZTk8emirjKiif0yNGeIjjAfsdlf9Ya5Iol25yJx5SJdkqHzkdZB7ZLMIqZ-2BYJOnOIHxKqdss-2FwQXGdaKPvUuuu3IP7lpDirR2FHfspiSyhze7gC8D1MrbDuZPg2P423FQ7k1vvoI7Vg6stQ19c56jy1LLTUYw-3D-3D)

From: Schenectady Water Department

scf_exportREDCT1_2023-04-07T12-11-37-04-00.xlsx (https://u8387795.ct.sendgrid.net/ls/click?upn=nZGH0ylxadMp5hTpNkeAFu7ngff6zPV3HxDVw5REEcnk4ILuOVSHqyKWEuflInlFZX8CtAu9WhhTamzta-2Bt4mc5CRozc1LijYv-2FUp6Jy3S5ioN1x0CtS83F-2Fc9q6qA3ND5yt8d0qngBKK3gln-2BKT-2BNnnNddhFRBDJ3LP9pb08gAV7PXT461Sjw-2BsxWRS-2FmEWiItN-2BuHxJd3vM11HVoA0G9pr8PiFy7Am7LKYsiP5MIs-3DaySM_-2FyD5ZoApNvp4w-2FjdWXarrZZO4zQnX-2Fngtmvx8UYmVyecWUhCroQfjZWTC-2FDWp6nXYGF-2BMcxxJZ4v2X3kkz25xJywyec3ps7gTuXqG-2BmE4fpCvDDDjpfRPyQXb15NPR8nYV9UjE4OEhaa8N5cOkJCcU-2FPJetGO-2Fpeup2kJjyFg0caaXTWE-2BHiT2kj4EVv12Sg4qJI6esgl8YFgEKs7pnqAni3G7KJEX1PrMYP0LT3i7uKkNrz6XXci8CeME2rYfpIJqQiVlREEg-2FM9zERSspEkKUkuPcf6Nl1IxpmYwuNDFue1s6Mk58VzqY89A13WNyO-2Bvv-2Fy4TJoIGRZuVA-2FMJxI1OSoAdsFVGeruZTAKSfoK1jj4JV-2Fdq11nrQS9NJ3mT6RuWY8Ls0X7KF-2BmHQU5hq4A-3D-3D)

Jackson, Please find records responsive to your request.  Pursuant to Freedom of Information Laws; phone numbers, email addresses and personal matters are exempt from disclosure as that would be  an invasion of personal privacy.  The following columns have been removed from the original document.
Sincerely, Maryanne McCutcheon