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We asked first-time and veteran FOIA requesters to review acknowledgement letters. Here’s what they told us.
by
Kiera Murray and
Michael Morisy
A few months ago, an agency we were talking to was struck by how MuckRock does user testing to improve our service. They wanted to know if we ever did user testing on agency acknowledgement letters. We hadn’t, but it seemed like a good idea — and now we have some interesting results to share.