Recent efforts have shown that even high-tech solutions meant to decrease congestion and increase travel speeds and efficiency require significant planning and funding.

Much of urban America is in the market for ways to handle the pressures that come with growing and changing populations. Enter “smart cities:” The movement to make municipal planning more efficient and effective for residents, which has a lot of champions but no one-size-fits-all program.

Last July, MuckRock user Curtis Raye requested all aviation consumer complaints in the categories of “customer service” and “discrimination” made to the Department of Transportation in March and April of 2014. Just last week, the response came back in the form of 166 case histories - and while some serious incidents are mentioned, the overwhelming majority are decidedly not-so-serious.