Pro account and editing agency metadata
2 answers from Brian Waters.
I seem to recall about a year ago that I was able to edit agency metadata (mailing address, etc.). Now, I have to bug the MuckRock staff to get a change made.
Furthermore, as a non-pro user, I can’t see the email address on file. I’ve been having problems w/ small local agencies where they say they never saw the address. It’s hard to have this conversation with them when I can’t even tell them the address the request was sent to.
I know that upgrading to Pro will show me the email address. Will it also bring back the ability to edit the agency metadata? That would be really helpful.
Typo! I meant to write,
“…problems w/ small local agencies where they say they never saw the *request*”
I ended up trying an pro account and answered my own question.
For the record: Pro doesn’t allow you to edit the metadata. However, I discovered a feature where, if there is, say, both an email address and a snail mail address, you can force your correspondence to be snail mailed. I didn’t discover this until after I signed up for pro, but I believe it’s on normal accounts too.
It doesn’t seem like you can do it for an initial request, but you can do it for follow-ups. When you’re writing a follow-up, click “See where this followup will be sent,” then click “Not where this needs to go?” You’ll get a couple options. Not 100% ideal, but useful.