Asked by Swathi Shanmugasundaram on October 11, 2017.
2 answers from Michael Morisy and Swathi Shanmugasundaram.
We’re mailing out now! Didn’t see their message back. If there’s special handling of a request, the “Get Help” button shoots a note right to staff and is usually the quickest way for us to get things the attention they need.
So weird that they can read the email well enough to respond but not to process the request.