Do you all know if this has been mailed out? Thanks for your help!
We’re mailing out now! Didn’t see their message back. If there’s special handling of a request, the “Get Help” button shoots a note right to staff and is usually the quickest way for us to get things the attention they need.
So weird that they can read the email well enough to respond but not to process the request.
Thanks, Michael! Will do in the future.