I have tried twice to donate to a request. Both times a green screen has popped up with “Thank you!” on it, but I have not received a receipt and I am in contact with the person making the request and they have not received it.
What am I doing wrong? Or is there a problem with the system right now?
Thanks.
Hi Laura,
Thanks so much for trying, and we’re really sorry the payment didn’t go through. It looks like a bug in the system that we’re working on diagnosing now, but we received your PayPal donation and will credit it to the account in question.
Thanks again for reporting the problem and supporting the request!