Water service issues in DeKalb County, Georgia

Residents in DeKalb County have experienced issues with their water service for years: inaccurate and high water bills, sewer spills, contracting corruption, and technological failures. Have you had an issue with your water service in DeKalb County? Please share your story with us!

Some of your responses so far:

Our water consumption was consistent at 6000 gal/mo. for 15 years. The meter was changed in Aug. 2017 and the bills fluctuated from 15,000 gal/mo to over 37,000 gal/mo. A 60 day audit of usage showed several days of water being used at odd hours, 2-6am. The meter was replaced however it’s the same type as previously installed. There are only two adults living in the house and nothing that we do can explain the usage that we are getting billed for. We have been in the dispute process since Sep. 2017.

This shouldn’t be the status quo, but sadly it is. AND IT NEEDS TO CHANGE!

No one is getting back with you on solving these problems. I’ve been told several times I’d have to wait until the billing cycle comes around again for the adjustment and when I get the bill it no change and it’s higher than it was before talking to someone

2 Articles

MuckRock readers tell of water service horrors in Georgia

MuckRock readers tell of water service horrors in Georgia

Irregular billing, rapidly increasing water and sewer rates, overflowing sewage - despite efforts to address the issues, residents throughout DeKalb County, Georgia remain dissatisfied and overcharged. Are you one of them? Let us know.

Read More

Share your experience with DeKalb County, Georgia's water service

Share your experience with DeKalb County, Georgia’s water service

The Department of Watershed Management provides water service to more than 700 thousand people in DeKalb County, Georgia. Many of them have suffered the system’s failures in the last decade. Are you one of them? Let us know.

Read More

View all...