Phone Calls from Prison
In the digital age, the price to call countries continents away can be practically nothing, but the incarcerated can be hit with prices per minute up to $15. Where are the additional costs coming from?
MuckRock is trying to learn more about the national framework of phones in prison, but we’re getting hit with multiple public record fees. Help everyone learn more by contributing to our crowdfund and allowing us to publicly release information on how much sheriffs’ departments are making on inmates’ conversations.
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THE COST OF A CALL
In the digital age, the price to call countries continents away can be practically nothing, but the incarcerated can be hit with prices per minute up to $15. Where are the additional costs coming from? Most agree that to blame are the fees imposed by Inmate Calling Services (ICS) - for maintenance and for profit - and encouraged by prison administration, which often receives a cut of each phone cost. THE RIGHT TO A PHONE CALL
In most states, your ability to place phone calls is not guaranteed. It can be expensive to install and maintain a phone system, so private phone companies have filled the need by providing a plan with perks for the prisons themselves, too. Securus, the largest ICS provider in the nation, for example, will provide equipment, installation, and regular maintenance at no cost to the facility. To recoup these costs, they add fees to the costs paid by inmates to place the phone calls, and to make the deal appealing to administrators, they tack on further fees as a commission for the prison or jail itself.
The Federal Communications Commission tried to step in during the Obama administration to cap the costs of both interstate (from one state to another) and intrastate (within one state) prison phone calls. ICS providers challenged the intrastate regulations, based on the federal agency’s ability to place trade restrictions across state lines but not within them, and a court recently agreed. This means that monitoring and limiting the costs in-state phone calls will be left to state-specific regulatory agencies - if they take up the task.
The cuts received by jailers themselves are the most controversial elements of the current prison phone system. Administrators see the funds as a useful supplement to operating costs; the families of the incarcerated feel them as another they’re being gouged, almost irredeemably, by the justice system. The extent to which prisons are relying on this income remains to be fully examined.
MuckRock will be growing its understanding of the compounding costs of prison phone policy, regulation, and prices. But we need your help. Tell us your story and leave us your tips at email@example.com.
According to the Laramie County Sheriff’s Department in Wyoming, a request for its contract with inmate phone service provider Inmate Calling Solutions (ICSolutions) cannot be made public because the agreement itself is consider a “trade secret.”
A recently-released contract for prison phone services in Bartow County, Georgia shows that the County receives a commission of 77% from its current provider of inmate communications, ICSolutions.
The Bristol County Sheriff’s Department is on the receiving end of a lawsuit filed last week alleging improper billing practices that have doubled inmates’ phone bills.
Throughout the country, prisons and jails of all sizes face an ongoing battle against the dangers of staffing shortages and contraband. Let MuckRock know you want us to look in your state for the financial incentives involved.
Last fall, in the wake of news that Louisiana’s Jefferson Parish would be moving to video-only visitation, MuckRock began requesting materials from parish law enforcement throughout the state. We need your help to bring this scrutiny close to your home.
As part of a MuckRock investigation into the commission structures of jail phone use, we’ve received reports from a handful of Bayou State parishes, helping to expand our understanding of how phone fees work in the country’s most incarcerated state.
For the first time in the Bayou State, inmates at the Jefferson Parish Correctional Center will only be available to family and friends via video.
Hundreds of people have written to the FCC to describe tales of suffocating service fees and general confusion over a prison phone system that seems to be genuinely indifferent to the casualties of its practices.
Materials released by Minnesota offer insight into trends in prison entertainment and communications, where the captive consumer population provides a clear opportunity for an Inmate Calling Services provider like JPay.
The U.S. Circuit Court of Appeals for the District of Columbia Circuit ruled Tuesday that the Federal Communications Commission lacks the authority to cap intrastate prison phone call rates, putting to an end an Obama-era effort to rein in the bloated costs that come with dialing home from jail.
Prison technology companies like Securus often offer commissions to their partners as part of their correctional phone services. The new release from a Massachusetts county provides a glimpse into one department’s cut of the calls.
Last month, the Federal Communications Commission announced a second wave of reforms to inmate calling services. Complaints released in the wake of initial reforms, though, illustrate how companies of all sizes need closer oversight of their equipment and policies at home.
Video phone kiosks have been replacing real-life visitation in American jails and prisons — sometimes altogether — and the move is a welcome development for inmate calling services and prison wardens alike. For those on either end of the calls, though, it’s a direct line from their wallets to their captors’ bank accounts, and the government is having a hard time putting a stop to it.
Beryl Lipton sent this request to the Worcester County House of Correction and Jail Library of Worcester County, MA