Last week, we refactored how we delete requests to both protect user privacy and minimize agency confusion. We also fixed an attachment bug on multirequests and broadened our support for forms that agencies asks requests be submitted on.

It’s not uncommon for requests to have dozens, hundreds, or even thousands of attachments. Now you can get the all pulled together for easy download with just a click.

Last week, we rolled out a big change on our backend, unifying how we handle support tickets. We also improved our data export tools for Professional and Organizational users, and fixed a bug when submitting requests to a bunch of new agencies (there were some errors when you included over 30 or so new agencies in a single request).

We’re starting 2018 with a bang, closing out some of your oldest feature requests including the long-requested ability to download all communications and attachments of a given request in one convenient format.