Driver Licensing Office Staffing Information
| Tracking # |
19-591 |
| Submitted | Nov. 12, 2019 |
| Est. Completion | Jan. 29, 2020 |
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Communications
From: Eric Foster
To Whom It May Concern:
Pursuant to the Washington Public Records Act, I hereby request the following records:
Documents describing the tasks customers carry out at WA driver licensing offices, and the employees able to assist them with those tasks, which will be used by university researchers to model the flow of customers at WA driver licensing offices. This specifically includes the following four items:
(1) A list of tasks that customers can perform at a Washington driver licensing office. Such tasks probably include taking a driving test, filing a change of address form, taking a photo, etc. If a visit requires interacting with multiple DOL employees, there should be a separate task for each employee. For example, a visit to obtain a driver's license for the first time might include a test task, a photo task, and a counter paperwork task, since the customer needs to work with a different employee to carry out each of the three tasks.
(2) The total number of employee-hours available to customers at licensing offices, broken down by the tasks you identify in (1) that the employees are able to fulfill. This does not need to include non-customer-facing employees, since they are not carrying out any of the tasks from (1). The number of employee hours can be over whichever time period makes it easiest for you to respond to the request. An example response might look like this: in calendar year 2018, there were 20,000 employee hours of employees who can process both tests and renewals, 15,000 employee hours of employees who can process tests and pictures, 25,000 employee hours of employees who can only process change-of-address, etc. The goal is to understand how many employees the DOL has available to serve customers, and which task(s) each employee is able to carry out.
(3) The average service time needed to carry out each of the tasks you identify in (1). For example, it might take an average of 2 minutes to process a change-of-address form, but 5 minutes to take a photo.
(4) The number of customers requesting each of the tasks you identify in (1), over the same time period you use in (2). For example, it might be that in calendar year 2018, 10,000 customers came in to take a written test, and 20,000 came in to take a photo. If a customer came in to do both, they should be counted to both.
Important note: the request does NOT need any personal information, like the names of any DOL employees.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.
Sincerely,
Eric Foster
From: Washington State University
Use this to confirm your account. The link is only valid for 24 hours.
Washington State University
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Hello Eric Foster!
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Magic link: https://wsu.nextrequest.com/users/confirmation?confirmation_token=kmGUAegnoZQqyUyqNst3
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From: Washington State University
Washington State University
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Hi there
Your first Washington State University record request (request number #19-591) has been submitted.
It is currently unpublished and is not available for the general public to view.
Your request has been received by Washington State University's Office of Public Records and will be acknowledged with a letter and estimated completion date from a records Officer.
Please note: the Due Date listed is the Due Date for us to send you a formal acknowledgement. It is not the estimated completion date for your request.
Please send a message through NextRequest if you have any questions.
Thanks,
Public Records Office
Washington State University
As the requester, you can always see the status of your
request by signing into the Washington State University Public Records
portal here.
If you haven't already activated your account,
click here to get started.
Once your account is activated, your request will be visible at the following link:
Request #19-591.
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at Washington State University.<br></br><em>Technical support:</em> See our <a href='https://www.nextrequest.com/support'>help page</a>
From: Washington State Department Of Licensing
Washington State University
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Hi there
Record request #19-591 has been closed. The closure reason supplied was:
Dear Requester,
This Request is for records that are not held by Washington State University, or this Request is intended for another organization. This Request has been closed. If you have any questions, contact us at 509-335-3928.
This request seems to be for the Washington State Department of Licensing. We have provided a link that may help you in your quest.
https://www.dol.wa.gov/about/publicdisclosure.html
Thank you,
WSU Public Records
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at Washington State University.<br></br><em>Technical support:</em> See our <a href='https://www.nextrequest.com/support'>help page</a>
From: Muckrock Staff
To Whom It May Concern:
Pursuant to the Washington Public Records Act, I hereby request the following records:
Documents describing the tasks customers carry out at WA driver licensing offices, and the employees able to assist them with those tasks, which will be used by university researchers to model the flow of customers at WA driver licensing offices. This specifically includes the following four items:
(1) A list of tasks that customers can perform at a Washington driver licensing office. Such tasks probably include taking a driving test, filing a change of address form, taking a photo, etc. If a visit requires interacting with multiple DOL employees, there should be a separate task for each employee. For example, a visit to obtain a driver's license for the first time might include a test task, a photo task, and a counter paperwork task, since the customer needs to work with a different employee to carry out each of the three tasks.
(2) The total number of employee-hours available to customers at licensing offices, broken down by the tasks you identify in (1) that the employees are able to fulfill. This does not need to include non-customer-facing employees, since they are not carrying out any of the tasks from (1). The number of employee hours can be over whichever time period makes it easiest for you to respond to the request. An example response might look like this: in calendar year 2018, there were 20,000 employee hours of employees who can process both tests and renewals, 15,000 employee hours of employees who can process tests and pictures, 25,000 employee hours of employees who can only process change-of-address, etc. The goal is to understand how many employees the DOL has available to serve customers, and which task(s) each employee is able to carry out.
(3) The average service time needed to carry out each of the tasks you identify in (1). For example, it might take an average of 2 minutes to process a change-of-address form, but 5 minutes to take a photo.
(4) The number of customers requesting each of the tasks you identify in (1), over the same time period you use in (2). For example, it might be that in calendar year 2018, 10,000 customers came in to take a written test, and 20,000 came in to take a photo. If a customer came in to do both, they should be counted to both.
Important note: the request does NOT need any personal information, like the names of any DOL employees.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.
Sincerely,
Eric Foster
From: Washington State Department Of Licensing
WA Department of Licensing
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Hi there
Your first WA Department of Licensing record request (request number #19-21282) has been submitted.
It is currently unpublished and is not available for the general public to view.
Thank you for contacting the Washington State Department of Licensing.
We have received your recent request for records. Our unit processes requests in the order they were received. You will be provided with further information regarding the status of your request within 5 business days.
The availability of some records is based on permissible use. By providing us with information about how you will use the records, we will be able to determine what level of access we are legally allowed to give to you. The more specific you are, the better we will be able to help.
Please make sure that you have followed the instructions that apply to your situation.
LAW ENFORCEMENT READ HERE
For all of your requests, the following elements are REQUIRED:
* Reason for this request
* If investigating a criminal offense, what is the statutory authority (RCW, USC, state statute for the crime, if applicable)
* Specific items you are requesting
* If this is a civil enforcement case, please state that in your request
We recently revised our process for fulfilling law enforcement requests for vehicle information. The new process places an emphasis on strictly adhering to the Governor’s Executive Order 17-01 and as a result, all requests undergo a rigorous review process. If your request does not contain the information listed above, it will take us additional time to process the request.
INDIVIDUALS AND BUSINESSES REQUESTING VEHICLE RECORDS
Please ensure your information includes the following:
* Year, make, model, plate and/or VIN of the vehicle(s).
* Is the vehicle in your possession? If yes, how did you obtain it?
* Owner name/address, if known.
* What records you are requesting (report of sale, current owner, title history, etc.)
* How will you use the records?
* If you are a business, please include a copy of your business license showing active status.
* If you are an attorney or private investigator, please include a copy of your bar card (or a copy of your current bar status) or private investigator license.
* If you are a private party, you will need to provide us with your full name and address.
* If you are a CPS customer, please include your contract number.
EXPORTERS AND SHIPPING AGENTS
You must provide a copy of your current business license. You must also provide a bill of sale for each vehicle in your request and a power of attorney from the person or business named on the bill of sale.
If you need assistance, please contact us at PublicRecords@dol.wa.gov or 360-902-7100.
As the requester, you can always see the status of your
request by signing into the WA Department of Licensing Public Records
portal here.
If you haven't already activated your account,
click here to get started.
Once your account is activated, your request will be visible at the following link:
Request #19-21282.
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at WA Department of Licensing.<br></br><em>Technical support:</em> See our <a href='https://www.nextrequest.com/support'>help page</a>
From: Washington State Department Of Licensing
WA Department of Licensing
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Hi there
A message was sent to you regarding record request #19-21282:
Hello,
We have received your recent request for records.
We have begun researching your request and will need additional time to gather and review records. You can expect an update on or before 1/14/20.
In the meantime, I would like to suggest that you visit DOL's webpage, specifically as it pertains to driver licensing: https://www.dol.wa.gov/driverslicense/
If you would like to modify your request, please let us know as soon as possible.
You can check on the status of your request or access records as they become available by logging in to your NextRequest account. You will receive emails when your request is updated and modified. You can adjust the amount of emails you receive by clicking the "Settings" button at the top right corner of your screen.
Sometimes we must charge for making copies or scanned images of our records before we can provide them to you. If you are charged for scanning, copying, or data services, we will send you an invoice with a detailed description of the charges.
Please let me know if you have any further concerns or any questions.
Sincerely,
Karen
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at WA Department of Licensing.<br></br><em>Technical support:</em> See our <a href='https://www.nextrequest.com/support'>help page</a>
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Washington Public Records Act request, copied below, and originally submitted on Nov. 12, 2019. Please let me know when I can expect to receive a response. You had assigned it reference number #19-591.
Thanks for your help, and let me know if further clarification is needed.
From:
Hi,
Thanks for reaching out. This is actually an email address for technical support for the site and we aren't directly involved in responding to requests.
To inquire about the status of your request, reply directly to one of the notifications you received where it says -- Reply ABOVE THIS LINE to post an INTERNAL message that will be sent to staff. Attach a non-image file to have it uploaded to the request as a staff-only document. --
You can also reach out to Muckrock directly to ask for an update on your request.
Best, Leah
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Washington Public Records Act request, copied below, and originally submitted on Nov. 12, 2019. Please let me know when I can expect to receive a response. You had assigned it reference number #19-591.
Thanks for your help, and let me know if further clarification is needed.
From: Washington State Department Of Licensing
Hi,
Thanks for reaching out. This is actually an email address for technical support for the site and we aren't directly involved in responding to requests.
To inquire about the status of your request, reply directly to one of the notifications you received where it says -- Reply ABOVE THIS LINE to post an INTERNAL message that will be sent to staff. Attach a non-image file to have it uploaded to the request as a staff-only document. --
You can also reach out to Muckrock directly to ask for an update on your request.
Best, Leah
From: Washington State Department Of Licensing
WA Department of Licensing
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Hi there
A message was sent to you regarding record request #19-21282:
This email is in follow up to your records request. I am in the process of identifying any records that are responsive to your request. You can expect an update from me on or before 1/29.
Thank you for your patience. Please let me know if you have any questions or concerns.
Sincerely,
Karen
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at WA Department of Licensing.<br></br><em>Technical support:</em> See our <a href='https://www.nextrequest.com/support'>help page</a>
From: Muckrock Staff
To Whom It May Concern:
I'm following up on the following Washington Public Records Act request, copied below, and originally submitted on Nov. 12, 2019. You had previously indicated that it would be completed on Jan. 29, 2020. I wanted to check on the status of my request, and to see if there was a new estimated completion date. You had assigned it reference number #19-591.
Thanks for your help, and let me know if further clarification is needed.
From: Washington State Department Of Licensing
Hi,
Thanks for reaching out. This is actually an email address for technical support for the site and we aren't directly involved in responding to requests.
To inquire about the status of your request, reply directly to one of the notifications you received where it says -- Reply ABOVE THIS LINE to post an INTERNAL message that will be sent to staff. Attach a non-image file to have it uploaded to the request as a staff-only document. --
You can also reach out to Muckrock directly to ask for an update on your request.
Best, Leah
From: Washington State Department Of Licensing
WA Department of Licensing
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Hi there
A message was sent to you regarding record request #19-21282:
Good afternoon,
This email is an update for your records request.
Some of the data you requested is represented in the fee study that is available on DOL's website. I sent you a link to those reports in a previous message.
We have been looking at the data that contributed to our published reports. Data shows staffing fluctuates daily. Transaction types and counter assignments can flex according to need/demand. We can show how many employees were ‘In-service’ on average and apply an ‘available time’ calculation. We can not necessarily distribute those times across individual transaction types. We do not capture that data.
It is important to note that data from the last fee study does not reflect today’s world. It would include 2017 timings and not reflect recent upgrades and efficiencies.
We may need to consider pulling fresh data. There would be a cost associated with creating new reports for you. The team who does that work has an hourly rate of $60 per hour for their programming time. Additionally, they would not be able to begin work on such a project for at least 6 weeks.
Would you please tell us how you would like to proceed?
Sincerely,
Karen
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at WA Department of Licensing.<br></br><em>Technical support:</em> See our <a href='https://www.nextrequest.com/support'>help page</a>
From: Washington State Department Of Licensing
Use this to confirm your account. The link is only valid for 24 hours.
WA Department of Licensing
************************************************************************
Hello Eric Foster!
************************************************************************
You can confirm your WA Department of Licensing public records portal account by copying and pasting the URL below into your web browser. This link is only valid for the next 24 hours.
Magic link: https://wadolpublicrecords.nextrequest.com/users/confirmation?confirmation_token=iNo2Bk6pkpM55wzdk295
************************************************************************
Questions? Check out our help page (https://www.nextrequest.com/support) or email us at support@nextrequest.com.
************************************************************************
Powered by NextRequest (https://www.nextrequest.com).
From: Washington State Department Of Licensing
WA Department of Licensing
************************************************************************
Hi there
A message was sent to you regarding record request #19-21282:
Hello,
We recently reached out to you to request additional details about the records you've requested. At this time, we have not received any clarification regarding this request. Without your input, we cannot proceed. You may reply by logging into the portal directly and adding a message to your request page. You can also reply to this notification via email.
If we do not hear from you by 2/28/20, we will close your request.
Thank you,
Karen
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at WA Department of Licensing.<br></br><em>Technical support:</em> See our <a href='https://www.nextrequest.com/support'>help page</a>
From: Eric Foster
Hi Karen, Thank you and yes, please feel free to close the request. Thank you again for your assistance.
From: Washington State Department Of Licensing
WA Department of Licensing
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Hi there
A document has been released for record request #19-21282 along with the following message:
Good afternoon,I have made your responsive records available to you on this NextRequest portal. This spreadsheet is some of the raw data that fed into the fee study. This is the only document that we have available that is even partially responsive to your request.To preview or download your records, simply log into the portal and click on the records, found on the left side of the screen.
If you decide to pursue a custom data services request, please enter a new request in the online portal by using the "Make Request" button, found at the top left corner of this request page.Please let me know if you have any questions.Sincerely,
Karen
* 2017-19 LSO Stats.xlsx
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at WA Department of Licensing.<br></br><em>Technical support:</em> See our <a href='https://www.nextrequest.com/support'>help page</a>
-
2017-1920LSO20Stats.xlsx
From: Washington State Department Of Licensing
WA Department of Licensing
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Hi there
Record request #19-21282 has been closed. The closure reason supplied was:
Hello,
After a thorough search and review, all responsive records have been provided. The request is now complete and closed.
Thank you.
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at WA Department of Licensing.<br></br><em>Technical support:</em> See our <a href='https://www.nextrequest.com/support'>help page</a>