Customer service rep Roseanne Harrison-Smith communications since 2016-02-01
| Tracking # |
D16-120 |
| Submitted | March 17, 2016 |
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Communications
From: Phil Mocek
To Whom It May Concern:
On February 17, 2016, I sent e-mail to your agency with a complaint about an experience I had earlier that day on a public train station platform next to a Sounder commuter train, during which someone appearing to be a conductor made to me the absurd claim that an unspecified policy prohibited photography of public staff on the job in a public place without explicit permission for such. I received a response to my complaint two days later, on February 19, from Roseanne Harrison-Smith at Sound Transit Customer Service. Ms. Harrison-Smith reported that she had forwarded my complaint to other Sound Transit staff and to BNSF Railway Company. On March 7, she wrote to me that the "policy that was quoted to [me] was incorrect" and that that it "was an outdated policy that used to be enforced as a security precaution, but was later modified to restrictions on photographing anything in the cab car." She also stated that "[a]s part of the policy modification, [Sound Transit] introduced checking the identification of the photographer instead of asking them to refrain."
Less than one hour after receiving the aforementioned e-mail from Ms. Harrison-Smith, I e-mailed to thank her and to request copies of both the old and new policies to which she had referred. Despite my request then and my follow-up e-mail on March 15, I have not received any further contact from her. I am left to wonder if her e-mail is malfunctioning or if she has simply ignored my request for specifics about the policies she cited in her e-mail to me.
Pursuant to RCW Ch. 42.56 (Public Records Act), I hereby request all e-mail and memoranda received by, sent by, or sent on behalf of Roseanne Harrison-Smith (Sound Transit Senior Customer Service Representative) since February 1, 2016.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.
Sincerely,
Phil Mocek
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on March 17, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: Nagasawa, Q'Deene
Q'Deene Nagasawa
Paralegal | Public Records Officer
Legal Department
Sound Transit
401 South Jackson
Seattle, WA 98104
(206) 689-4924
Fax: (206) 398-5222
Connect with us
facebook.com/SoundTransit<http://www.facebook.com/SoundTransit>
twitter.com/SoundTransit<http://www.twitter.com/SoundTransit>
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From: Nagasawa, Q'Deene
This will acknowledge receipt of your request for all emails and memos to and from Roseanne Harrison-Smith since 2/1/2016.
We received your request on March 17, 2016.
Given our staffs' workload and the number of requests we are currently handling, we estimate that it will take another 2-3 weeks to identify and gather responsive records. We will contact you once we have completed our search.
Q'Deene Nagasawa
Paralegal | Public Records Officer
Legal Department
Sound Transit
401 South Jackson
Seattle, WA 98104
(206) 689-4924
Fax: (206) 398-5222
Connect with us
facebook.com/SoundTransit<http://www.facebook.com/SoundTransit>
twitter.com/SoundTransit<http://www.twitter.com/SoundTransit>
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From: MuckRock.com
To Whom It May Concern:
I'm following up on the following Public Records request, copied below, and originally submitted on March 17, 2016. You previously indicated that it would be completed on April 14, 2016. I wanted to let you know that I am still interested in the following documents, and to see if that date was still accurate. You had assigned it reference number #D16-120.
Thanks for your help, and let me know if further clarification is needed.
From: Nagasawa, Q'Deene
We have identified 1,782 responsive emails to your request for all emails and memos to and from Roseanne Harrison-Smith since 2/1/2016. These responsive emails are in an electronic pdf file that contains all metadata. If you prefer a pst file, please let us know. In any event, the records in either format are too large to email (the pdf file is 157 MG - the pst file is 159,425 KB). Please send $3.75 to cover copy and mail charges for the responsive emails ($1.37 for the CD/DVD, envelope and mailer and $2.30 postage). Make your check payable to Sound Transit, 401 South Jackson, Seattle, WA 98104 and reference PD16-120 on your check. Once we receive payment we will copy the records to a CD/DVD and mail it to you. If you would rather review the records here at Sound Transit, please contact me to schedule an appointment during normal business hours.
Please note we are not including 24 personal emails because they do not meet the definition of a public record under 42.56.010 as they do not relate to the conduct of government, and in any event would be also exempt under 42.56.230(3).
We are also withholding 1 email that has an attached routine employee performance evaluation with no discussion of misconduct and thereby has no legitimate interest to the public. This email and attachment are exempt under 42.56.230(3). (See also Tiberino v. Spokane County, 103 Wn App. 680, 13 P3d 1104 (2000)).
We have identified an additional 127 emails and attachments that relate to individual ORCA accounts. Some of the information contained in those emails will need to be redacted pursuant to 42.56.330. Once we have completed that process we will contact you again to provide you with those emails.
Lastly, we have identified an additional 16 emails that contain links to additional documents in our Customer Records Management System. We are pulling the responsive documents that follow those links and will provide you with those documents once we have collected them from the system.
We expect to have the next installment ready for you in the next 2-3 weeks.
If we do not receive payment or hear from you by May 11, 2016, we will conclude you no longer want access to the records and will close your request file.
Sincerely,
Q'Deene Nagasawa
Q'Deene Nagasawa
Paralegal | Public Records Officer
Legal Department
Sound Transit
401 South Jackson
Seattle, WA 98104
(206) 689-4924
Fax: (206) 398-5222
Connect with us
facebook.com/SoundTransit<http://www.facebook.com/SoundTransit>
twitter.com/SoundTransit<http://www.twitter.com/SoundTransit>
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From: MuckRock.com
To Whom It May Concern:
Please find enclosed a check for $3.75 to satisfy the fee associated with the attached public records request.
Thank you.
From: Central Puget Sound Regional Transit Authority
A cover letter granting the request and outlining any exempted materials, if any.
From: Central Puget Sound Regional Transit Authority
A copy of documents responsive to the request.
From: Tennison, Leigh
Dear Mr. Moceck~
We have divided up the 2nd installment into 4 separate emails. As previously mentioned, personal identifying information as well as credit card and debit card numbers have been redacted from some of these emails as that information is exempt under RCW 42.56.330 and RCW 42.56.230, respectively. We placed the emails into an Adobe Portfolio to make it easier for you to review. The version of Adobe Pro we use preserves native document properties and metadata.
This is the 1st of 4 emails.
Thank you, ,
Leigh Tennison
Assistant to Q'Deene Nagasawa, Public Records Officer
Sound Transit
401 S. Jackson Street
Seattle, WA. 98104
T: 206.903.7104
From: Tennison, Leigh
Dear Mr. Moceck~
We have divided up the 2nd installment into 4 separate emails. As previously mentioned, personal identifying information as well as credit card and debit card numbers have been redacted from some of these emails as that information is exempt under RCW 42.56.330 and RCW 42.56.230, respectively. We placed the emails into an Adobe Portfolio to make it easier for you to review. The version of Adobe Pro we use preserves native document properties and metadata.
This is the 2nd of 4 emails.
Thank you, ,
Leigh Tennison
Assistant to Q'Deene Nagasawa, Public Records Officer
Sound Transit
401 S. Jackson Street
Seattle, WA. 98104
T: 206.903.7104
From: Tennison, Leigh
Dear Mr. Moceck~
We have divided up the 2nd installment into 4 separate emails. As previously mentioned, personal identifying information as well as credit card and debit card numbers have been redacted from some of these emails as that information is exempt under RCW 42.56.330 and RCW 42.56.230, respectively. We placed the emails into an Adobe Portfolio to make it easier for you to review. The version of Adobe Pro we use preserves native document properties and metadata.
This is the 3rd of 4 emails.
Thank you, ,
Leigh Tennison
Assistant to Q'Deene Nagasawa, Public Records Officer
Sound Transit
401 S. Jackson Street
Seattle, WA. 98104
T: 206.903.7104
From: Tennison, Leigh
Dear Mr. Moceck~
We have divided up the 2nd installment into 4 separate emails. As previously mentioned, personal identifying information as well as credit card and debit card numbers have been redacted from some of these emails as that information is exempt under RCW 42.56.330 and RCW 42.56.230, respectively. We placed the emails into an Adobe Portfolio to make it easier for you to review. The version of Adobe Pro we use preserves native document properties and metadata.
This is the 4th of 4 emails.
Thank you, ,
Leigh Tennison
Assistant to Q'Deene Nagasawa, Public Records Officer
Sound Transit
401 S. Jackson Street
Seattle, WA. 98104
T: 206.903.7104
From: Tennison, Leigh
Mr. Mocek:
Please find attached the final installment to satisfy the above-reference request. This last installment of emails will complete your request.
Thank you.
Leigh Tennison
Assistant to Q'Deene Nagasawa, Public Records Officer
Sound Transit
401 S. Jackson Street
Seattle, WA. 98104
Leigh.tennison@soundtransit.org<mailto:Leigh.tennison@soundtransit.org>
T: 206.903.7104
F: 206.398.5222
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