Government Enterprise IT Systems (Information Technology, Virginia)

Dear Tom Nash:
Thank you for your interest in FOIA records of the City of Virginia Beach. Your request has been submitted successfully and is being processed in accordance with the Virginia Freedom of Information Act. Your request is considered as received by this office on 2/6/2020 and given the reference number F008227-020620 for tracking purposes.
Records Requested: Pursuant to the Virginia Freedom of Information Act, I hereby request the following records:
• a catalog of all Enterprises Systems, including CRM (Customer Relationship Management, e.g., Salesforce, Microsoft Dynamics, and Adobe Marketo), ERP (Enterprise Resource Planning, e.g., SAP, Oracle ERP Cloud, and Workday), and iPaaS (Integration Platform as a Service, e.g., Informatica, MuleSoft, SnapLogic, Dell Boomi, and Jitterbit), that are used in all departments, including 311, police, permitting, finance, etc. The catalog contains the current system vendor, system product name, and system's purpose.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Your request will be forwarded to the relevant department(s) to locate the information you seek and to determine the volume and any costs associated with satisfying your request. You will be contacted about the availability and/or provided with copies of the records in question. PLEASE NOTE: The Virginia Freedom of Information Act does not require a governmental body to create new documents, to do legal research, or to answer questions.
You can monitor the progress of your request at the link below, and you'll receive an email when your request has been completed. Again, thank you for using the Virginia Beach FOIA Request Center.
City of Virginia Beach
To monitor the progress or update this request please log into the Virginia Beach FOIA Request Center. (https://u8387778.ct.sendgrid.net/ls/click?upn=6HtRfOYLt5fXvpttM-2FU1HTicVDcq8onigQf-2BIhF4UY9KpQnFkZQdqgEn7EWA8cv4kncLVMDQtWJQq3SYLvvryIdgYWXmbE4Mq-2FjbmebLNQ0Vtbur9nch6WkRYtp1ZWjuQPxu_H2uWYPlOZ0-2FTuZ9j3JyLAvjTE-2F-2BHd-2F7PYu53QlQtOrfrvPaSaTFCxzyc74q8X4TjqSMdFkhWtnqG1qUHIpEyFSLgXEjlDKffvOf8OAnRv6waCONzlqMy-2FW7Su85p-2F3CrgQQMYGAu5y4o9hkSDMlW2Gc65ks6chg2SRjQPfoiCHjwZ6c0YNHNMhis3kOwxc41PVyKTasVB5SFJWHFS39KFUTc9Y5xV-2Fxdy4JbGBE4ywmP9rmCca9xtUvQjMK0lmgSrC0Tt9ufc18UQbBSRyDDjoPN8Nd70-2FJAbQa3sTc-2BUGnr7H2r8ATBUXntQe1kA9znXVEjzwXLFJEKYppUQVk9eN1DP6GBajLOCEr09nho8B5eGRoBZKT31KfNIEKC-2FMnTt9KJOoSvZt9ZMxtn7ajEBkLTE-2Fs6rcIxA0igHlCo-2FQA-3D)

Dear Tom Nash,
Thank you for registering with Virginia Beach FOIA Request Center.
Your Login ID is:  requests@muckrock.com
If you did not submit your request through the public portal but are receiving this e-mail, an account has been created for you where you can track and monitor the status of your request, and receive any documents in response to your request.
If you have never used this system or cannot remember your password you may request a temporary password here: Request Temporary Password (https://u4037834.ct.sendgrid.net/ls/click?upn=NsSD9AJ7NC1Zn9x435-2BIaMEo44MEYLoBwvavsyC90XjC-2FHuj4GrDZq9fW49ZwHtvsONUmlxQgpLI8d6I-2BtW-2BZr8XmiMlD1f9VNZVeoE5Hbk-3Dnm9M_H2uWYPlOZ0-2FTuZ9j3JyLAvjTE-2F-2BHd-2F7PYu53QlQtOrfrvPaSaTFCxzyc74q8X4TjFEpKgMzGtLeHLlhhmhG2l70bVMDqiDVu9XOZ8amTyN50tFkxMTCaHXLDBzpzdBwzWskJIExkEH8MUJXsLHW4D7giApX7JccuSEJgBNOMybv9EFJYN2W-2F12tI97EInRN5ahGCsb3JOiM973onPGpheuMhvl3SAO-2Frc4QtFdZrleovZH64SJOmw25BJI9ahMhMdYegIRv-2Fs6u6HNoE2uvxTg-3D-3D)
Please login to " My Request Center" to update your account information, track the status of your request and receive requested records when they become available. (https://u4037834.ct.sendgrid.net/ls/click?upn=NsSD9AJ7NC1Zn9x435-2BIaMEo44MEYLoBwvavsyC90XjC-2FHuj4GrDZq9fW49ZwHtvVyWx-2FpPOjX8c70qN8ubd5Wm9Oz4rEBOhCb-2FKQsNlTYQ-3DeUAj_H2uWYPlOZ0-2FTuZ9j3JyLAvjTE-2F-2BHd-2F7PYu53QlQtOrfrvPaSaTFCxzyc74q8X4TjFEpKgMzGtLeHLlhhmhG2l-2BLvborj9z79J1gwkeQHITl1x9RDaBAg9cnSo7Et-2Bn2yos40sM9G4M64nshS2dbiR37qRpTP2qOlVrmVfaVtZZ6FBvF-2BmfyoPLKsFhyWxAy4w8dZr7iHkHPpVPgLqanVfXsxyBneshHeC2WkKCCrYvyoJmCCkOCynTkTtMvKQW-2FY3WgOf0RxQUOO1qv4llO6zA-3D-3D)
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RE: Freedom of Information Request, Reference # F008227-020620
Dear Tom Nash:
The City of Virginia Beach received a Freedom of Information Request from you on 2/6/2020, for the following: “Pursuant to the Virginia Freedom of Information Act, I hereby request the following records:
• a catalog of all Enterprises Systems, including CRM (Customer Relationship Management, e.g., Salesforce, Microsoft Dynamics, and Adobe Marketo), ERP (Enterprise Resource Planning, e.g., SAP, Oracle ERP Cloud, and Workday), and iPaaS (Integration Platform as a Service, e.g., Informatica, MuleSoft, SnapLogic, Dell Boomi, and Jitterbit), that are used in all departments, including 311, police, permitting, finance, etc. The catalog contains the current system vendor, system product name, and system's purpose.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.”
We require clarification of your FOIA request in order to proceed. Please provide your current legal mailing address.
If you would like for the City of Virginia Beach to proceed with your FOIA information request, please provide clarifications as soon as possible.
You may provide a response to the City of Virginia Beach by any of the following methods:
1) by responding to this email
2) by regular mail to:
Freedom of Information Office Municipal Center, Building 1, Rm 260 2401 Courthouse Drive Virginia Beach, VA 23456-9004; or
3) in person at the address above upon receipt of your clarification, the City of Virginia Beach will further respond to your Freedom of Information Act Request as required by law.
If you have any questions concerning this response, please feel free to contact me at (757) 385-4052 or reply to this email.
Sincerely,
Melena Johnson
Freedom of Information Specialist
To monitor the progress or update this request please log into the Virginia Beach FOIA Request Center (https://u8387778.ct.sendgrid.net/ls/click?upn=6HtRfOYLt5fXvpttM-2FU1HTicVDcq8onigQf-2BIhF4UY9KpQnFkZQdqgEn7EWA8cv4kncLVMDQtWJQq3SYLvvryIdgYWXmbE4Mq-2FjbmebLNQ0Vtbur9nch6WkRYtp1ZWjuRsmR_H2uWYPlOZ0-2FTuZ9j3JyLAvjTE-2F-2BHd-2F7PYu53QlQtOrfrvPaSaTFCxzyc74q8X4TjqSMdFkhWtnqG1qUHIpEyFatAmjhGBcGHWsoZx18-2F7EF-2FHSpVG84V49wAgrI8GGoM0DQaoL6obDmb7JFEwuhcd-2F0B9qhJBRahFDMy1a0KIhAvZNN1bh9KJMyvYy6r-2F8FQTb36B2UiI9i2tvdsLQF2-2FN3KDAF-2FNJB6-2BGU9YYXJuTQyP-2FcNzcqD-2Fo4M50lVBrA0Nanh0Q2-2FuN-2BnFycICfOXXWKHN7xteqneP6bsAgACfTk21n3WUFW9l3-2FZVY4JJZjpgSvccAVX0-2ByiAN2PkwpsmfQORx2MkZ0AAgNw-2BFZxhjCmjf-2FAdHAgkD-2Fa9aV2ZIWfWF6TOTAsHrXfHoPnq7j1lLoy3Qsue2tJCNiGJwBTDVU-3D)

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RE: Freedom of Information Request, Reference # F008227-020620
Dear Tom Nash:
The City of Virginia Beach received a Freedom of Information Request from you on 2/6/2020, for the following: “Pursuant to the Virginia Freedom of Information Act, I hereby request the following records:
• a catalog of all Enterprises Systems, including CRM (Customer Relationship Management, e.g., Salesforce, Microsoft Dynamics, and Adobe Marketo), ERP (Enterprise Resource Planning, e.g., SAP, Oracle ERP Cloud, and Workday), and iPaaS (Integration Platform as a Service, e.g., Informatica, MuleSoft, SnapLogic, Dell Boomi, and Jitterbit), that are used in all departments, including 311, police, permitting, finance, etc. The catalog contains the current system vendor, system product name, and system's purpose.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.”
It is impossible from your MuckRock submission to determine if you are a legal resident of Virginia.  We have attempted on two occasions to request a current legal Virginia address, to no avail.  Pursuant to Virginia Code § 2.2-3704(A), only citizens of the Commonwealth and representatives of newspapers and magazines with circulation in the Commonwealth are entitled to assert the rights and privileges conferred by the Virginia Freedom of Information Act.  Accordingly, your request is denied.
In the event you are a Virginia resident, please resubmit your request and include your current legal Virginia address.
If you have any questions concerning this response, please feel free to contact me at (757) 385-4052 or reply to this email.
Sincerely,
Melena Johnson
Freedom of Information Specialist
To monitor the progress or update this request please log into the Virginia Beach FOIA Request Center (https://u8387778.ct.sendgrid.net/ls/click?upn=6HtRfOYLt5fXvpttM-2FU1HTicVDcq8onigQf-2BIhF4UY9KpQnFkZQdqgEn7EWA8cv4kncLVMDQtWJQq3SYLvvryIdgYWXmbE4Mq-2FjbmebLNQ0Vtbur9nch6WkRYtp1ZWjuWlCT_H2uWYPlOZ0-2FTuZ9j3JyLAvjTE-2F-2BHd-2F7PYu53QlQtOrfrvPaSaTFCxzyc74q8X4TjqSMdFkhWtnqG1qUHIpEyFZH8YmmRtNTlT7UznUUkDE73oxSITV-2FCpJy-2FqCV-2Bd3y6vlCEoXAJmtLE0HjfEkoCv-2B0eU6CZkOb4eNjBPqn-2Faf-2B4F8JCVPcuAyjLkG22KOTKHykOESGDjRPfbsHGoJXmpB-2FKlt9AciznsDgK0GpE1s9k41ZuhE3r8TjUvzIi45pllqoC-2BfYvo5fpA1znF-2B8ou2kGvxIFBMgS-2FUhM7R3NR4iro-2Fi7G-2FAE1VHihiLu4FZJx6KLrd1CsmYFd7klSvMWOfokg1xeU-2FI3cQnrO1Zr58vKsLEmLGXvBSfFJPyRcHir04xlSYYIC4c2wAiqeQTJHe12PcKeUfVI7tmIMuWmjQo-3D)

Dear Tom Nash:
Thank you for your interest in FOIA records of the City of Virginia Beach. Your request has been submitted successfully and is being processed in accordance with the Virginia Freedom of Information Act. Your request is considered as received by this office on 3/23/2020 and given the reference number F008385-032320 for tracking purposes.
Records Requested: To Whom It May Concern:

Pursuant to the Virginia Freedom of Information Act, I hereby request the following records:

a catalog of all Enterprises Systems, including CRM (Customer Relationship Management, e.g., Salesforce, Microsoft Dynamics, and Adobe Marketo), ERP (Enterprise Resource Planning, e.g., SAP, Oracle ERP Cloud, and Workday), and iPaaS (Integration Platform as a Service, e.g., Informatica, MuleSoft, SnapLogic, Dell Boomi, and Jitterbit), that are used in all departments, including 311, police, permitting, finance, etc. The catalog contains the current system vendor, system product name, and system's purpose.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.

Please note that I am a citizen of Virginia, and am using MuckRock's services to help manage and track my request.

Sincerely,

Tom Nash

1100 Carrolton St.
Richmond, VA
23221
Your request will be forwarded to the relevant department(s) to locate the information you seek and to determine the volume and any costs associated with satisfying your request. You will be contacted about the availability and/or provided with copies of the records in question. PLEASE NOTE: The Virginia Freedom of Information Act does not require a governmental body to create new documents, to do legal research, or to answer questions.
You can monitor the progress of your request at the link below, and you'll receive an email when your request has been completed. Again, thank you for using the Virginia Beach FOIA Request Center.
City of Virginia Beach
To monitor the progress or update this request please log into the Virginia Beach FOIA Request Center. (https://u8387778.ct.sendgrid.net/ls/click?upn=6HtRfOYLt5fXvpttM-2FU1HTicVDcq8onigQf-2BIhF4UY9KpQnFkZQdqgEn7EWA8cv4kncLVMDQtWJQq3SYLvvryA-2F41Jh520UT8qT9MNoKU6uzOnV36DewadN4c-2FZhC2lj3Tm0_H2uWYPlOZ0-2FTuZ9j3JyLAvjTE-2F-2BHd-2F7PYu53QlQtOrfrvPaSaTFCxzyc74q8X4TjqSMdFkhWtnqG1qUHIpEyFQptwTGc6Cqjko6PgC0d075czuLZt4eHlRgiQUZz9yE0hwNftgI5kU4sfNPPMp0rQxoqokIoiZdBnlyc3nHuN4CV6358GELofGw6VZHvrFPRTyjxCyxcuN-2FH4sicSuJvdNyajnlBDOq5BpsGaBQrGEcATZK9r6ZNEjMJO6yhC1XyP80VQRBe-2FgGhKDf8ZRKVK3pGJeBGa6rGNzTc4ZHcgzw-2F-2FEiiiEwLs6F7bm0gMo0xzHElwjNisj4ndXPNVF-2FP7eyuRdSy-2FnN50UItda-2FPN9eHP2aIvcDKiVmz9Ng6497sjpaAmHW0wQQ4tvxt8Uz3HZ1Cw-2Fejkl1lT-2B7kWC9q8WY-3D)

Attachments:
Foia_Request__Software_List_032420.pdf (https://u8387778.ct.sendgrid.net/ls/click?upn=6HtRfOYLt5fXvpttM-2FU1HTicVDcq8onigQf-2BIhF4UY9KpQnFkZQdqgEn7EWA8cv4-2FJRf18Ahy9T7REmx9R0usqzJkX-2F3DV8Nhx6nL9uUzjXbCi2RvcuhnifKZpZTDyP-2Fxpbn0YWhzLwcRSSY-2F4nONY-2FXGO-2B7Fwuusi0k9HPCg269FgO-2Bz0vAmWJw5IM26sF5vJB0u-2BsCHeIp7YGCrfkHGHRWqg1bmmGxu7CX8fXmrHs-3Dz9c3_H2uWYPlOZ0-2FTuZ9j3JyLAvjTE-2F-2BHd-2F7PYu53QlQtOrfrvPaSaTFCxzyc74q8X4TjqSMdFkhWtnqG1qUHIpEyFXE61WEpZEHXoK-2BXN9rZf6iXuGqkv5Q0T-2FI-2FrlOCErtDeotPiponTRgyvCoWu3jYUE2AuL0xnkWT0BzpVynOZXDTBflp3gSa0rb0pka4jOpxv77nsaFmw6p9x0koRG5lTls4xkEWv7HRLnZsSfo8AttShmyx1HHn2BiQGT4M67nWbNvBVsh7dbUErIxngE6ZSKi8-2FiTjo1wsRqU9QAjTltGi19yuxFpaNWlbgrho-2FhqhpCdTi5FAiUxN-2Bbwni0I-2Ba0LHwwwJUEYwUTdSlEBPHl1seeuZoxHmWJjgcZo4kgbNg0A2dZSByO3VlbnFfcE4JMnmE0A7msrz8Tck-2FgucLy4-3D)
R-Foia_Request__Software_List_032420.xlsx (https://u8387778.ct.sendgrid.net/ls/click?upn=6HtRfOYLt5fXvpttM-2FU1HTicVDcq8onigQf-2BIhF4UY9KpQnFkZQdqgEn7EWA8cv4-2FJRf18Ahy9T7REmx9R0usqzJkX-2F3DV8Nhx6nL9uUzjXbCi2RvcuhnifKZpZTDyP-2FviRGOpUj182d5QHAD8k8VK5nAUnK3jO4k-2B02lx0LnLxyuAW4tgdvTrVey7m4F7U9xjicfBpstO1vjAfhdtr3DA-3D-3Dh4qW_H2uWYPlOZ0-2FTuZ9j3JyLAvjTE-2F-2BHd-2F7PYu53QlQtOrfrvPaSaTFCxzyc74q8X4TjqSMdFkhWtnqG1qUHIpEyFXE61WEpZEHXoK-2BXN9rZf6iXuGqkv5Q0T-2FI-2FrlOCErtDeotPiponTRgyvCoWu3jYUE2AuL0xnkWT0BzpVynOZXDTBflp3gSa0rb0pka4jOpxv77nsaFmw6p9x0koRG5lTls4xkEWv7HRLnZsSfo8AttShmyx1HHn2BiQGT4M67nWkhz8a9mtfQvAThBW-2BrXsYtaBsWhA3LODLpms1PrBXkJ5Whvu92A8acN0oPvrkQu-2Bjl7BpHMjSBvuOBoDcdS-2FLGQ9xcS9BK-2BAsYtlam6I2BA47C6ItStbJjTjpmJCSuIrl6oOrsp04jYIfyToYzRmZkBj6c58VSz1bVBCcOYH5-2BI-3D)

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RE: Freedom of Information Request, Reference # F008385-032320.
Dear Tom Nash:
I am writing in response to your Freedom of Information Request received on 3/23/2020, for the following: "To Whom It May Concern:

Pursuant to the Virginia Freedom of Information Act, I hereby request the following records:

a catalog of all Enterprises Systems, including CRM (Customer Relationship Management, e.g., Salesforce, Microsoft Dynamics, and Adobe Marketo), ERP (Enterprise Resource Planning, e.g., SAP, Oracle ERP Cloud, and Workday), and iPaaS (Integration Platform as a Service, e.g., Informatica, MuleSoft, SnapLogic, Dell Boomi, and Jitterbit), that are used in all departments, including 311, police, permitting, finance, etc. The catalog contains the current system vendor, system product name, and system's purpose.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.

Please note that I am a citizen of Virginia, and am using MuckRock's services to help manage and track my request."
Andrea Sheard of the Department of Information Technology provided an Excel spreadsheet and PDF document responsive to your request that are available for review/download by logging into the FOIA Request Center at the following link: FOIA Records Request - F008385-032320. (https://u8387778.ct.sendgrid.net/ls/click?upn=6HtRfOYLt5fXvpttM-2FU1HTicVDcq8onigQf-2BIhF4UY9KpQnFkZQdqgEn7EWA8cv4kncLVMDQtWJQq3SYLvvryA-2F41Jh520UT8qT9MNoKU6uzOnV36DewadN4c-2FZhC2ljQIEP_H2uWYPlOZ0-2FTuZ9j3JyLAvjTE-2F-2BHd-2F7PYu53QlQtOrfrvPaSaTFCxzyc74q8X4TjqSMdFkhWtnqG1qUHIpEyFXE61WEpZEHXoK-2BXN9rZf6iXuGqkv5Q0T-2FI-2FrlOCErtDeotPiponTRgyvCoWu3jYUE2AuL0xnkWT0BzpVynOZXDTBflp3gSa0rb0pka4jOpxv77nsaFmw6p9x0koRG5lTls4xkEWv7HRLnZsSfo8AttShmyx1HHn2BiQGT4M67nWLnT-2Bf-2F2BG8Km5AznqCP6v8DYj5xr-2BVhbz-2FwKBPW07m0lPPjYlc-2FuqhTBucX4EBukASNA0mYHvO9rKADI-2FH-2FRnOK-2BFVf4IcsFfP-2FCWg9s3ZKwCpkUWN8Kfu7de2Nq4fWU5s4QaDHvLU-2F-2FoQ5fVndrmzkYogmVk1nBztPPlQar5bk-3D)
If you have any questions concerning this response, please feel free to contact my office at (757) 385-4052.
Sincerely,
Melena Johnson
Freedom of Information Specialist
To monitor the progress or update this request please log into the Virginia Beach FOIA Request Center (https://u8387778.ct.sendgrid.net/ls/click?upn=6HtRfOYLt5fXvpttM-2FU1HTicVDcq8onigQf-2BIhF4UY9KpQnFkZQdqgEn7EWA8cv4kncLVMDQtWJQq3SYLvvryA-2F41Jh520UT8qT9MNoKU6uzOnV36DewadN4c-2FZhC2ljpuL0_H2uWYPlOZ0-2FTuZ9j3JyLAvjTE-2F-2BHd-2F7PYu53QlQtOrfrvPaSaTFCxzyc74q8X4TjqSMdFkhWtnqG1qUHIpEyFXE61WEpZEHXoK-2BXN9rZf6iXuGqkv5Q0T-2FI-2FrlOCErtDeotPiponTRgyvCoWu3jYUE2AuL0xnkWT0BzpVynOZXDTBflp3gSa0rb0pka4jOpxv77nsaFmw6p9x0koRG5lTls4xkEWv7HRLnZsSfo8AttShmyx1HHn2BiQGT4M67nWfAzDUWnzE2mfTrFeRPJpL-2FfAVXLb3AX-2FsBFsHBUKRA8GFDq9Io8jRTxO4T1j0S9h898HRBzJliYA-2F8-2FkHUXkJDZN8wk-2BfOuWiWEgkmeiKGa7WnlomxF3lAEjlD4rPEeEYzCRTRrHcJXV3wFwzgP1z3TDuKsA4lt0WktURV9E8fw-3D)