Virginia Department of Health (VA): Social Media Records
It is a clone of this request.
| Tracking # |
22-1176 |
| Submitted | May 1, 2022 |
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Communications
From: Adam Steinbaugh
To Whom It May Concern:
Pursuant to the Virginia Freedom of Information Act, I hereby request the following records:
With respect to the Facebook page located at http://www.facebook.com/VDHgov and the Twitter account https://twitter.com/vdhgov, I request the below records.
An example of what each of these records look like is attached or available at https://www.documentcloud.org/documents/21579793-facebook-and-twitter-settings-examples. Examples of these records as produced by hundreds of other public entities may be found here: https://www.documentcloud.org/app?q=%2Bproject%3Asocial-media-censorship-s-45722%20sort%3A-created_at%20.
I request:
1. A copy of the full settings for the Facebook page, including records relating to the "Page Visibility," "Country Restrictions," "Age Restrictions," "Content Moderation," and "Profanity filter" settings, including any words or symbols associated with the "Content Moderation" filter. (For an example of this, see the first page of the examples at the above URL.) These records may be accessed through one of three processes:
The first option:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/VDHgov).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "General" on the lefthand side of the page.
The second option:
(a) Log in as an administrator of the page.
(b) Go to the following URL: https://www.facebook.com/VDHgov/settings/?tab=settings.
The third option:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/VDHgov).
(c) Go to this URL: https://www.facebook.com/VDHgov/settings/?tab=settings&ref=page_edit§ion=download_your_page
(d) Click "Download your page"
(e) Select "HTML," "High," and "All time" in the available options.
(f) Make sure only the "Page profile information" and "Page settings" boxes are checked.
(g) Click "Request a download."
(h) When the information is ready to download, enter the password to download it.
(i) Press "confirm."
(j) Provide the files contained in the .zip file.
2. A copy of the list of banned people and pages. This record may be accessed in this manner:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/VDHgov).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "People and other Pages" on the lefthand side of the page.
(e) On the menu labeled "People who Like this Page," select "Banned People and Pages"
3. A copy of the list of "Page Roles." This record may be accessed in this manner:
(a) Log in as an administrator of the page.
(b) Navigate to the Facebook page (e.g., https://www.facebook.com/VDHgov).
(c) On the lefthand side of the page, where it says "Manage Page," scroll to "Settings," located at the lefthand side of the bottom of the page.
(d) Click "Page Roles" on the lefthand side of the page.
4. A copy of the lists of users blocked by the Twitter account. This list can be obtained through this process:
(a) Log into the account.
(b) Visit this URL: https://twitter.com/settings/blocked/all
(c) Visit this URL: https://twitter.com/settings/blocked/imported
5. Any policy concerning public use of or interaction with the Facebook and Twitter accounts.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.
Sincerely,
Tom Nash, a citizen of Virginia, in coordination with Adam Steinbaugh.
From: Department of Health
Virginia Department of Health
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Your first Virginia Department of Health record request (request number #22-1176) has been submitted.
It is currently unpublished and is not available for the general public to view.
Thank you for your Virginia Freedom of Information Act (FOIA) Request submitted to the Virginia Department of Health (VDH). This will acknowledge receipt of your FOIA request. VDH will respond to your request within the required time frame.Sincerely,
The Virginia Department of Health
As the requester, you can always see the status of your
request by signing into the Virginia Department of Health Public Records
portal here.
If you haven't already activated your account,
click here to get started.
Once your account is activated, your request will be visible at the following link:
Request #22-1176.
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at Virginia Department of Health.<br></br><em>Technical support:</em> See our <a href='https://help.nextrequest.com/knowledge/requester-resources'>help page</a>
From: Department of Health
Virginia Department of Health
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A message was sent to you regarding record request #22-1176:
Dear Tom Nash,
This will acknowledge receipt of your Virginia Freedom of Information Act request dated May 2, 2022, which was received by the Virginia Department of Health (VDH) on May 2, 2022.
Because of the time required to search for and copy the records requested, it is not practically possible for VDH to respond to your request within five working days of receipt of the request. Therefore, pursuant to § 2.2-3704(B)(4) of the Code of Virginia, VDH is invoking a seven work day extension allowed by that section of the Code. VDH’s deadline for responding to your request is now May 18, 2022.
Sincerely,
Tammie Smith
VDH FOIA Officer
804.864.7963
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at Virginia Department of Health.<br></br><em>Technical support:</em> See our <a href='https://help.nextrequest.com/knowledge/requester-resources'>help page</a>
From: Department of Health
Virginia Department of Health
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Record request #22-1176 has been closed. The closure reason supplied was:
We do not have the records you requested. We suggest you submit a public records request to the County or the State.
DBHDS
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at Virginia Department of Health.<br></br><em>Technical support:</em> See our <a href='https://help.nextrequest.com/knowledge/requester-resources'>help page</a>
From: Department of Health
Virginia Department of Health
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Record request #22-1176 has been reopened. You can see it anytime at the link below.
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at Virginia Department of Health.<br></br><em>Technical support:</em> See our <a href='https://help.nextrequest.com/knowledge/requester-resources'>help page</a>
From: Adam Steinbaugh
Hello --
To follow up: is this an assertion that the accounts do not belong to the Virginia Department of Health? If so, I'd encourage you to check with the communications team, as those accounts are linked from the VDH website.
Best,
Adam Steinbaugh
From: Department of Health
Virginia Department of Health
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A message was sent to you regarding record request #22-1176:
Dear Tom:
This request was closed in error. Please know, it is open.
VDH is processing your request and will respond within the required time frame.
My apologies for any confusion.
Please let me know if you have any questions.
Sincerely,
Cristina
Cristina Keener, FOIA Analyst
Virginia Department of Health
Office of Communications
Madison Building
109 Governor Street, Richmond, VA 23219
email: cristina.keener@vdh.virginia.gov
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at Virginia Department of Health.<br></br><em>Technical support:</em> See our <a href='https://help.nextrequest.com/knowledge/requester-resources'>help page</a>
From: Department of Health
Virginia Department of Health
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A message is now available for you to see for records request #22-1176:
Dear Tom:
This request was closed in error. Please know, it is open. VDH is processing your request and will respond within the required time frame.
My apologies for any confusion.
Please let me know if you have any questions.
Sincerely,
Cristina
Cristina Keener, FOIA Analyst
Virginia Department of Health
Office of Communications
Madison Building
109 Governor Street, Richmond, VA 23219
email: cristina.keener@vdh.virginia.gov
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at Virginia Department of Health.<br></br><em>Technical support:</em> See our <a href='https://help.nextrequest.com/knowledge/requester-resources'>help page</a>
From: Department of Health
Virginia Department of Health
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A message was sent to you regarding record request #22-1176:
Dear Tom:
I just left a message for you with Beryl. We are looking to set up a time to talk with you on Monday. We just have a couple of questions and need clarification to ensure the documentation we are gathering is indeed what you are looking for or if we need to search further.
Please let me know .
Thank you,
Cristina
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at Virginia Department of Health.<br></br><em>Technical support:</em> See our <a href='https://help.nextrequest.com/knowledge/requester-resources'>help page</a>
From: Department of Health
Virginia Department of Health
************************************************************************
A message was sent to you regarding record request #22-1176:
Dear Tom:
I just left a message for you with Beryl. We are looking to set up a time to talk with you on Monday. We just have a couple of questions and need clarification to ensure the documentation we are gathering is indeed what you are looking for or if we need to search further.
Please let me know .
Thank you,
Cristina
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at Virginia Department of Health.<br></br><em>Technical support:</em> See our <a href='https://help.nextrequest.com/knowledge/requester-resources'>help page</a>
From: Department of Health
Virginia Department of Health
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A document has been released for record request #22-1176 along with the following message:
Dear Tom and Adam:
This is in response to your FOIA request submitted to the Virginia Department of Health (VDH) dated May 2, 2022.
VHD has attached documentation with respect to the:
* Facebook page located at http://www.facebook.com/VDHgov
* Twitter account https://twitter.com/vdhgov
1. A copy of the full settings for the Facebook page, including records relating to the "Page Visibility," "Country Restrictions," "Age Restrictions," "Content Moderation," and "Profanity filter" settings, including any words or symbols associated with the "Content Moderation" filter.
Response:
Please see 01 – 051022 – Facebook Settings.pdf
Regarding your question about banned words on the Facebook page, Facebook has banned certain words via their profanity filter, which is hidden. In addition to their effort, VDH added additional words for certain terms that continued to slip through Facebook's profanity filter. VDH will periodically re-evaluate these banned words.
2. A copy of the list of banned people and pages.
Response:
Please see 02 – 050522 – Blocked Users _ Pages – Settings_Privacy – Facebook.pdf
3. A copy of the list of "Page Roles
Response:
Please see 03 – 051922 – Roles – Facebook.pdf
4. A copy of the lists of users blocked by the Twitter account.
Response:
Please see files:
04 – 051022 – Blocked Accounts – All – Twitter.pdf
04 – 051022 – Blocked Accounts – Imported – Twitter.pdf
5. Any policy concerning public use of or interaction with the Facebook and Twitter accounts.
Response:
Please see files:
05 - Social-Media-Guidance-1.pdf
05 - VDH-LHDCommsPlaybook_051622.pdf
05 - VDH-Policy_1.07_Social-Media-Usage.pdf
05 -VDH-Policy_1.08_Social-Media-Postings.pdf
VDH does not have any other documents that are responsive to your request.
Please feel free to contact me or Tammie Smith, FOIA Officer, with any questions.
Regards,
Cristina
Cristina Keener, FOIA Analyst
Virginia Department of Health
Office of Communications
cristina.keener@vdh.virginia.gov
cc: tammie.smith@vdh.virginia.gov
* Request_22-1176_documents_2022-05-19 20-38-25 +0000.zip
Document links are valid for one month.
After June 19, you will need to sign in to view the document(s).
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at Virginia Department of Health.<br></br><em>Technical support:</em> See our <a href='https://help.nextrequest.com/knowledge/requester-resources'>help page</a>
-
Request_22-1176_documents_2022-05-19_20-38-25_0000
From: Department of Health
Virginia Department of Health
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Record request #22-1176 has been closed. The closure reason supplied was:
All records have been released, and your request has been fulfilled
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<em>Questions about your request?</em> Reply to this email or sign in to contact staff at Virginia Department of Health.<br></br><em>Technical support:</em> See our <a href='https://help.nextrequest.com/knowledge/requester-resources'>help page</a>
Files
pages