Southwest Airlines Complaints
It is a clone of this request.
Tracking # |
2017-308 |
Submitted | July 7, 2017 |
Due | April 1, 2021 |
Est. Completion | None |
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Communications
From: Nathanael King
To Whom It May Concern:
This is a request under the Freedom of Information Act. I hereby request the following records:
All complaints filed against Southwest Airlines since Jan. 1, 2016.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.
Sincerely,
Nathanael King
From: OST.FOIA (OST)
Mr. King, I noticed in the headlines you have United Airlines, did you mean Southwest Airlines? I just need to make sure which records you are asking for?
From: Nathanael King
Yes, please excuse the headline. The body text is correct, I meant Southwest Lines. Thank you for clarifying.
From: Wallace, Darlene (OST)
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InitialAcknowledgementLetter_12_Jul_2017_01_25_08
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on July 7, 2017. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #2017-308.
Thanks for your help, and let me know if further clarification is needed.
From: Ray, Kathy (OST)
See attached. The same applies to this request.
KRay
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image001
From: Ray, Kathy (OST)
Mr. King:
Per my previous three email messages (July 13, July 31, and August 11), I need to hear back from you before processing this FOIA request. Please contact me at your earliest convenience.
Thanks!
Kathy Ray
DOT FOIA Officer
(202) 366-5546
kathy.ray@dot.gov<mailto:kathy.ray@dot.gov>
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image001
From: Caitlin Russell
Hello,
We received a disc for FOIA Request #2017-308, but it was blank. Could you please re-send a disc with responsive documents tot he following address"
MuckRock, Dept. 39632
411A Highland Ave.
Somerville, MA
02144
If you have any questions please feel free to call us at 617-299-1832. Thanks!
Caitlin
From: Department of Transportation
Just confirming. This is the replacement CD we sent?... (You indicated that the first one had been damaged in the mail.)
From: Caitlin Russell
Got it. Thank you!
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