Southwest Airlines Complaints

Nathanael King filed this request with the Department of Transportation of the United States of America.

It is a clone of this request.

Tracking #


Est. Completion None
Awaiting Response


From: Nathanael King

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

All complaints filed against Southwest Airlines since Jan. 1, 2016.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.


Nathanael King


Mr. King, I noticed in the headlines you have United Airlines, did you mean Southwest Airlines? I just need to make sure which records you are asking for?

From: Nathanael King

Yes, please excuse the headline. The body text is correct, I meant Southwest Lines. Thank you for clarifying.

From: Wallace, Darlene (OST)

From: Ray, Kathy (OST)

See attached. The same applies to this request.


From: Ray, Kathy (OST)

Mr. King:

Per my previous three email messages (July 13, July 31, and August 11), I need to hear back from you before processing this FOIA request. Please contact me at your earliest convenience.

Kathy Ray
DOT FOIA Officer
(202) 366-5546<>

From: Caitlin Russell

We received a disc for FOIA Request #2017-308, but it was blank. Could you please re-send a disc with responsive documents tot he following address"
MuckRock, Dept. 39632
411A Highland Ave.
Somerville, MA

If you have any questions please feel free to call us at 617-299-1832. Thanks!


From: Department of Transportation

Just confirming. This is the replacement CD we sent?... (You indicated that the first one had been damaged in the mail.)

From: Caitlin Russell

Got it. Thank you!