United Airlines Complaints

Nathanael King filed this request with the Department of Transportation of the United States of America.
Tracking #

2017-306

Status
Completed

Communications

From: Nathanael King

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

All complaints filed against United Airlines since Jan. 1, 2016.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Nathanael King

From: OST.FOIA (OST)


From: OST.FOIA (OST)

Mr. King:

I've just heard back from the program office regarding your four FOIA requests related to airline complaints.

I need to speak with you before the program office proceeds further, so please give me a call at your earliest convenience.
Thanks!

Kathy Ray
DOT/OST FOIA Officer
(202) 366-5546 - direct line
Kathy.ray@dot.gov

From: Ray, Kathy (OST)

Mr. King:

Per my email message below (July 13), I need to speak with you before the program office proceeds with pulling records. The records are voluminous (I can give you more details when we speak), and I have some ideas for narrowing the requests to something that can be processed in a reasonable amount of time.

I look forward to hearing from you. Please contact me via phone (preferred) or email at your earliest convenience.
Thanks!

Kathy Ray
DOT FOIA Officer
(202) 366-5546
kathy.ray@dot.gov

From: Ray, Kathy (OST)

Mr. King:

Per my previous email messages (July 13 and July 31), I am waiting to hear back from you before processing your four FOIA requests.
Thanks!

Kathy Ray

From: Ray, Kathy (OST)

Mr. King:

Per my previous three email messages (July 13, July 31, and August 7), I need to hear back from you before processing this FOIA request. Please contact me at your earliest convenience.
Thanks!

Kathy Ray
DOT FOIA Officer
(202) 366-5546
kathy.ray@dot.gov<mailto:kathy.ray@dot.gov>

From: Ray, Kathy (OST)

FYI, This is the request for all complaints filed against UNITED AIRLINES since Jan. 1, 2016.

From: Department of Transportation

Mr. King:

Attached is the response for FOIA DOT/OST 2017-0306 (United).

The responses for DOT/OST 2017-0307 (Delta) and 2017-0308 (Southwest) are being sent via mail (on a CD-ROM) today, as the responsive documents are too large to send via email.

The response to FOIA DOT/OST 2017-0309 (American) will be sent to the email address provided on your request.

Please let me know if you have any questions.
Thanks!

Kathy Ray
DOT FOIA Officer
(202) 366-5546

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