Traveler Redress Inquiry Program [DHS]

Rich Jones filed this request with the United States Customs and Border Protection of the United States of America.
Status
Awaiting Acknowledgement

Communications

From: Rich Jones

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

Any and all documents referring to the Traveler Redress Inquiry Program, including any and all complaints made through the program.

If specific files are not available to be released due to privacy concerns, I shall require aggregate statistics instead of entirely-redacted documents. Specifically, aggregate statistics about the demographic statistics of the TRIP database, the size of the database, the locations at which complaints occurred, the status of each complaint, and the volume of complaints over time since the program began. Alternatively, I will accept an anonymized dataset.

If you're feeling particularly generous, please feel free to attach a SQL dump of the TRIP database and send it as an email attachment.

In addition, I request all internal documents about the program, including status reports, briefings, Powerpoint presentations, complains, communications with Airlines, and related inter-agency communications.

Please ensure that a copy of this request is also sent to the Office of Intelligence and Analysis as well as the Office of the Inspector General.

In the event that the contents of the requested documents are classified under Executive Order 13526, I also make the following additional requests:

Pursuant to section 1.2 of Executive Order 13526, I am requesting the level of classification of this information and its existence/nonexistence.

Pursuant to section 1.3 of Executive Order 13526, I am requesting the specific authority which classified this information.

Pursuant to section 1.4 of Executive Order 13526, I am requesting the specific classification categories of this information, as well as an identification or description of the damage to national security which the disclosure of this information would produce.

Pursuant to section 1.5 of Executive Order 13526, I am requesting the specific duration of time for which this classification will stand.

Pursuant to section 1.6 of Executive Order 13526, I am requesting all classification markings about this information, including (1) one of the three classification levels defined in section 1.2 of Executive Order 13526, (2) the identity, by name and position, or by personal identifier, of the original classification authority, (3) the agency and office of origin, if not otherwise evident, (4) declassification instructions, and (5) a concise reason for classification that, at a minimum, cites the applicable classification categories in section 1.4 of Executive Order 13526.

I also request that, if appropriate, fees be waived as I believe this request is in the public interest. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Rich Jones

From: FOIA

Thank you for contacting the Department of Homeland Security's Privacy Office. This office is responsible for administering policies, programs, and procedures to ensure that the Department complies with the Freedom of Information Act (FOIA) and the Privacy Act (PA), 5 U.S.C. 552 and 5 U.S.C. 552a, respectively. For more information about the DHS Privacy Office, please click here: http://www.dhs.gov/xabout/structure/editorial_0338.shtm.

This email account exists to facilitate FOIA requests that are properly made in accordance with the DHS FOIA regulations. While PA requests may be sent via e-mail, no work will be done nor access provided to records until we receive either a notarized request or a signed statement made under 28 U.S.C. 1746. If you have questions regarding what constitutes a properly made request, please refer to the regulations found at: http://www.dhs.gov/xlibrary/assets/FOIA_FedReg_Notice.pdf.

If your request is a properly made request, and you do not receive an acknowledgement letter within 15 business days, please send a follow-up email or call our office at 1-866-431-0486. Please have the date and time you sent your email so that we may quickly reference it.

If your request is not a properly made request, this is the only response you will receive from us. You may wish to consult one of the references below:

General FOIA Information

How to file a FOIA request -- http://www.dhs.gov/xfoia/editorial_0316.shtm

Frequently requested records -- http://www.dhs.gov/xfoia/editorial_0424.shtm

FOIA Contacts -- http://www.dhs.gov/xfoia/Copy_of_editorial_0318.shtm

Citizenship and Benefits Information

If you are seeking information or records pertaining to citizenship or immigration benefits, you should contact one of the following offices or programs within U.S. Citizenship and Immigration Services (USCIS):

--Immigration Case Status:

To check your immigration case status, visit www.uscis.gov<http://www.uscis.gov/> and enter your immigration case number. You may also contact the USCIS National Customer Service Center at 1-800-375-5283.

--Replacement Documents:

If you are simply trying to obtain a replacement copy of your naturalization certificate, the most efficient way to do so is to contact your local USCIS service center. To obtain the necessary forms and a list of service centers, visit www.uscis.gov<http://www.uscis.gov/>.

Identity Theft

If you are a victim of a telephone scam and paid money or gave your credit card account numbers, or any other financial information, to someone claiming to collect required taxes or duty on lottery winnings, you should contact Project Phone Busters at 1-888-495-8501 or www.phonebusters.com<http://www.phonebusters.com/>.

If you are a victim of identity theft, you can call the Federal Trade Commission's Identity Theft Hotline at 1-877-438-4338 or report it http://www.ftc.gov/bcp/edu/microsites/idtheft/ online. If you believe someone is using your social security number, you can report it to the Social Security Administration Fraud Hotline at 1-800-269-0271.

DHS Equal Employment Opportunity (EEO) Program

If you have a question or need assistance with an EEO case, please call the EEO Customer service line at (202) 254-8250, or email at statusFA@hq.dhs.gov<mailto:statusFA@hq.dhs.gov>.

Complaints

To file a complaint against employees and/or officials of the Department of Homeland Security with the Office for Civil Rights and Civil Liberties, follow this link: http://www.dhs.gov/xabout/structure/editorial_0373.shtm DHS: Investigating and Resolving Complaints, Civil Rights and Civil Liberties

To file a complaint with the Department of Homeland Security Office of Inspector General, follow this link: http://www.dhs.gov/xoig/about/gc_1163703329805.shtm

Reporting Suspicious Activity

To Report Incidents: http://www.dhs.gov/xinfoshare/reportincidents/

DHS Main Operator: (202) 282-8000

DHS Tip Lines:

1-866-DHS-2ICE -- Illegal immigration or related activities that are under the purview of U.S. Immigration & Customs Enforcement (ICE)

1-877-9TUNNEL -- Information concerning underground passageways along the U.S./Mexican border

1-800-BE-ALERT -- Suspicious activity regarding customs or border issues that are under the purview of U.S. Customs and Border Protection (CBP)

1-800-THE-LOST -- Tips regarding exploited children or online predators, which fall under the purview of the National Center for Missing and Exploited Children (also alert local law enforcement)

1-866-720-5721 -- Cases of fraud involving the Federal Emergency Management Agency (FEMA)

DHS TRIP Program

The Department of Homeland Security's Travel Redress Inquiry Program (DHS TRIP) is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at transportation hubs--like airports and train stations--or crossing U.S. borders, including: 1) denied or delayed airline boarding; 2) denied or delayed entry into and exit from the U.S. at a port of entry or border checkpoint; or 3) continuously referred to additional (secondary) screening. Individuals seeking to file an inquiry to have erroneous information corrected in DHS systems should contact DHS TRIP at trip@dhs.gov<mailto:trip@dhs.gov> or visit www.dhs.gov/trip<http://www.dhs.gov/trip>.

If you are requesting records pertaining to difficulties experienced during travel, we recommend consulting the DHS TRIP program first, as an alternative to filing a FOIA request, and if you are still interested in pursuing the request via the FOIA, submit the request directly to the component that would most likely have the records (CBP or TSA depending on the travel situation).

For further information, please visit www.dhs.gov/trip<http://www.dhs.gov/trip>.
Regards,

The Privacy Office
U.S. Department of Homeland Security
245 Murray Lane SW
STOP-0655
Washington, D.C. 20528-0655
Phone: 202-343-1743 or 866-431-0486
Fax: 202-343-4011
E-mail: foia@hq.dhs.gov<mailto:foia@hq.dhs.gov>

This communication, along with any attachments, is covered by federal and state law governing electronic communications and may contain confidential and legally privileged information. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, use or copying of this message is strictly prohibited. If you have received this in error, please reply immediately to the sender and delete this message. Thank you.

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on June 12, 2014. Please let me know when I can expect to receive a response, or if further clarification is needed.

Thank you for your help.

From: FOIA

Good Day,

Please contact CBP and TSA using the following information below:

U. S. Customs & Border Protection (CBP)
FOIA Officer
90 K Street NE, 9th Floor
Washington, D.C. 20229-1181
FOIA Officer/Public Liaison: Sabrina Burroughs
Phone: 202-325-0150
Fax: 202-325-0230

Transportation Security Administration (TSA)
Freedom of Information Act Branch
601 S. 12th Street
11th Floor, East Tower, TSA-20
Arlington, VA 20598-6020
FOIA Officer/Public Liaison: Yvonne Coates
Phone: 1-866-FOIA-TSA or 571-227-2300
Fax: 571-227-1406
E-mail: foia.tsa@dhs.gov
Regards,

The Privacy Office
U.S. Department of Homeland Security
245 Murray Lane SW
STOP-0655
Washington, D.C. 20528-0655
Phone: 202-343-1743 or 866-431-0486
Fax: 202-343-4011
E-mail: foia@hq.dhs.gov<mailto:foia@hq.dhs.gov>

From: Rich Jones

Hello,

Per the attached communications, the Department of Homeland Security has identified your office as the appropriate recipient of the following Freedom of Information Act request. Please confirm receipt of this message and provide an estimated completion date.

Thank you so much for your time.

_____

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

Any and all documents referring to the Traveler Redress Inquiry Program, including any and all complaints made through the program.

If specific files are not available to be released due to privacy concerns, I shall require aggregate statistics instead of entirely-redacted documents. Specifically, aggregate statistics about the demographic statistics of the TRIP database, the size of the database, the locations at which complaints occurred, the status of each complaint, and the volume of complaints over time since the program began. Alternatively, I will accept an anonymized dataset.

If you're feeling particularly generous, please feel free to attach a SQL dump of the TRIP database and send it as an email attachment.

In addition, I request all internal documents about the program, including status reports, briefings, Powerpoint presentations, complains, communications with Airlines, and related inter-agency communications.

Please ensure that a copy of this request is also sent to the Office of Intelligence and Analysis as well as the Office of the Inspector General.

In the event that the contents of the requested documents are classified under Executive Order 13526, I also make the following additional requests:

Pursuant to section 1.2 of Executive Order 13526, I am requesting the level of classification of this information and its existence/nonexistence.

Pursuant to section 1.3 of Executive Order 13526, I am requesting the specific authority which classified this information.

Pursuant to section 1.4 of Executive Order 13526, I am requesting the specific classification categories of this information, as well as an identification or description of the damage to national security which the disclosure of this information would produce.

Pursuant to section 1.5 of Executive Order 13526, I am requesting the specific duration of time for which this classification will stand.

Pursuant to section 1.6 of Executive Order 13526, I am requesting all classification markings about this information, including (1) one of the three classification levels defined in section 1.2 of Executive Order 13526, (2) the identity, by name and position, or by personal identifier, of the original classification authority, (3) the agency and office of origin, if not otherwise evident, (4) declassification instructions, and (5) a concise reason for classification that, at a minimum, cites the applicable classification categories in section 1.4 of Executive Order 13526.

I also request that, if appropriate, fees be waived as I believe this request is in the public interest. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Rich Jones

From: MuckRock

Please acknowledge this FOIA request, copied as the original communication below and referred to your office, and provide an appropriate tracking number.

Thank you.

From: Muckrock Staff

To Whom It May Concern:

This request was never acknowledged. Provision of a tracking number and an estimated date of completion would be greatly appreciated.

Thank you.
________________________________

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

Any and all documents referring to the Traveler Redress Inquiry Program, including any and all complaints made through the program.

If specific files are not available to be released due to privacy concerns, I shall require aggregate statistics instead of entirely-redacted documents. Specifically, aggregate statistics about the demographic statistics of the TRIP database, the size of the database, the locations at which complaints occurred, the status of each complaint, and the volume of complaints over time since the program began. Alternatively, I will accept an anonymized dataset.

If you're feeling particularly generous, please feel free to attach a SQL dump of the TRIP database and send it as an email attachment.

In addition, I request all internal documents about the program, including status reports, briefings, Powerpoint presentations, complains, communications with Airlines, and related inter-agency communications.

Please ensure that a copy of this request is also sent to the Office of Intelligence and Analysis as well as the Office of the Inspector General.

In the event that the contents of the requested documents are classified under Executive Order 13526, I also make the following additional requests:

Pursuant to section 1.2 of Executive Order 13526, I am requesting the level of classification of this information and its existence/nonexistence.

Pursuant to section 1.3 of Executive Order 13526, I am requesting the specific authority which classified this information.

Pursuant to section 1.4 of Executive Order 13526, I am requesting the specific classification categories of this information, as well as an identification or description of the damage to national security which the disclosure of this information would produce.

Pursuant to section 1.5 of Executive Order 13526, I am requesting the specific duration of time for which this classification will stand.

Pursuant to section 1.6 of Executive Order 13526, I am requesting all classification markings about this information, including (1) one of the three classification levels defined in section 1.2 of Executive Order 13526, (2) the identity, by name and position, or by personal identifier, of the original classification authority, (3) the agency and office of origin, if not otherwise evident, (4) declassification instructions, and (5) a concise reason for classification that, at a minimum, cites the applicable classification categories in section 1.4 of Executive Order 13526.

I also request that, if appropriate, fees be waived as I believe this request is in the public interest. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Rich Jones

Files

There are no files associated with this request.