Robert Jordan boarding emails
| Tracking # |
19-FOI-00213 |
| Submitted | Sept. 25, 2019 |
| Due | Feb. 20, 2020 |
| Est. Completion | Dec. 4, 2022 |
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Communications
From: Joseph Durso
Greetings Amtrak FOIA staff,
Pursuant to the Freedom of Information Act, I request the following records:
Emails sent by or received by Robert Jordan, Assistant Vice President of/for Customer Service and Stations containing any of the following keywords/complete phrases, without the quotes:
"line"
"lines"
"queue"
"queues"
"queuing"
"platform"
"platforms"
"airport security"
"airport"
"tsa"
"airline"
"boarding"
"gate"
"gates"
"boarding conductors"
"boarding conductor"
"assigned seat"
"assigned seats"
"assigned seating"
"seating assignment"
"signage"
"pinch point"
"pinch points"
"choke point"
"choke points"
My understanding is that Mr. Jordan began working for Amtrak around the beginning of this year. Given that, effectively there is already a limited window in which such emails could have been sent/received and as such I won't further narrow the period I ask you to search at this time. Please search between the time Mr. Jordan began working at Amtrak and the day the request is processed.
The requested documents will be immediately and freely available to the public on muckrock.com, and this request is not being made for commercial purposes.
I am willing to pay all applicable fees, however in the event fees will exceed $50 please inform me of the total charges in advance of fulfilling my request.
I would prefer the request be filled electronically by e-mail attachment. Further, in the event this request ends up making it to you by fax or mail, if possible I would request for everyone's convenience that we switch to email for future request-related communications.
Thanks for your help.
Cheers,
Joseph Durso
From: Amtrak
Denise P. Moore
Sr. Administrative Assistant
Amtrak | 1 Massachusetts Ave., NW | Room 620V | Washington, DC 20001
Email: denise.moore@amtrak.com<mailto:denise.moore@amtrak.com> | office: 202.906.3715 | fax: 202.906.2314
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CONFIDENTIALITY NOTICE: This e-mail transmission may contain confidential information that is legally privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you should not read, disclose, copy, distribute, or use any of the information contained in or attached to this transmission. If you have received this transmission in error, please immediately notify me by reply e-mail or by telephone and destroy the original transmission and its attachments without reading or saving the transmission in any manner.
From: Joseph Durso
Following up on request number 19-FOI-00213 as well. Again, I recognize processing has likely been affected by everything going on, just wanted to check on where this one sits.
Thanks,
Joseph Durso
From: Amtrak
09-29-22 Joseph Durso MuckRock Dept MR 80897, 411A Highland Ave Somerville, MA 02144-2516 Dear Mr. Durso: Please see attached.
Thank you, FOIA Officer
From: Amtrak
10-04-22 Joseph Durso MuckRock Dept MR 80897, 411A Highland Ave Somerville, MA 02144-2516 Dear Mr. Durso: Please see attached. Thank you, FOIA Officer
From: Amtrak
05-15-23 Joseph Durso MuckRock Dept MR 80897, 411A Highland Ave Somerville, MA 02144-2516 Dear Mr. Durso: This letter acknowledges the receipt of your FOIA request dated 09-24-19 requesting Reports, written recommendations, or any other work products regarding Washington Union Station produced for Amtrak by the line consultant hired by Amtrak to consult regarding boarding arrangements. Please limit your search to the last five years. For reference, the line consultant is referred to in this Washington Post story: https://www.washingtonpost.com/local/trafficandcommuting/amtrak-has-a-new-strategy-to-help-you-board-your-train-at-union-station/2019/09/21/d3bf6e08-db07-11e9-bfb1-849887369476_story.html. This request has been issued tracking number 20-FOI-00003. Please reference this number in all correspondence and communications with this office.
In conducting an audit of our files, wediscovered this had not yet been responded to. Please let us know by Monday,5/22/2023 if you still want this information, or we will close the file. Thank you, FOIA Officer
From: Amtrak
08-15-23 Joseph Durso MuckRock Dept MR 80897, 411A Highland Ave Somerville, MA 02144-2516 Dear Durso: This letter acknowledges the receipt of your FOIA request dated 09-25-19 requesting I request the following records: Emails sent by or received by Robert Jordan, Assistant Vice President of/for Customer Service and Stations containing any of the following keywords/complete phrases, without the quotes:"line""lines""queue""queues""queuing""platform""platforms""airport security""airport""tsa""airline""boarding""gate""gates""boarding conductors""boarding conductor""assigned seat""assigned seats""assigned seating""seating assignment""signage""pinch point""pinch points""choke point""choke points"My understanding is that Mr. Jordan began working for Amtrak around the beginning of this year. Given that, effectively there is already a limited window in which such emails could have been sent/received and as such I won't further narrow the period I ask you to search at this time. Please search between the time Mr. Jordan began working at Amtrak and the day the request is processed.. This request has been issued tracking number 19-FOI-00213. Please reference this number in all correspondence and communications with this office.
Please provide a date range for this search. Thank you, FOIA Officer
From: Amtrak
08-31-23 Joseph Durso MuckRock Dept MR 80897, 411A Highland Ave Somerville, MA 02144-2516 Dear Durso: This letter acknowledges the receipt of your FOIA request dated 09-25-19 requesting I request the following records: Emails sent by or received by Robert Jordan, Assistant Vice President of/for Customer Service and Stations containing any of the following keywords/complete phrases, without the quotes:"line""lines""queue""queues""queuing""platform""platforms""airport security""airport""tsa""airline""boarding""gate""gates""boarding conductors""boarding conductor""assigned seat""assigned seats""assigned seating""seating assignment""signage""pinch point""pinch points""choke point""choke points"My understanding is that Mr. Jordan began working for Amtrak around the beginning of this year. Given that, effectively there is already a limited window in which such emails could have been sent/received and as such I won't further narrow the period I ask you to search at this time. Please search between the time Mr. Jordan began working at Amtrak and the day the request is processed.. This request has been issued tracking number 19-FOI-00213. Please reference this number in all correspondence and communications with this office.
Your request is too broad. Please resubmit and include applicable dates. We are closing this file.
Thank you, FOIA Officer
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