Ring, CBP

Caroline Haskins filed this request with the United States Customs and Border Protection of the United States of America.
Tracking #

CBP-2020-019956, CBP-OBP-2020-019956

CBP-2020-019956

Due Jan. 17, 2020
Est. Completion None
Status
Awaiting Response

Communications

From: Caroline Haskins

To Whom It May Concern:

Pursuant to the Freedom of Information Act, I hereby request the following records:

Hundreds of law enforcement agencies around the country have partnerships with Ring, Amazon’s home security company. These partnerships involve an exchange: Law enforcement gets access to Ring’s Law Enforcement Portal, which allows law enforcement to request Ring camera footage from people with Ring cameras.

CBP is a law enforcement agency, and thus, I hereby request the following records:

1) All instructional materials, presentations and presentation materials (including recorded video and audio, PowerPoint files, prepared remarks, and slides formats), and other guidance on the use of Ring devices and/or the Neighbors app. This includes A) any notes taken during meetings that discussed the use of Ring devices and/or the Neighbors app, B) any explanations (whether internally or externally generated) of how Ring devices and/or the Neighbors app work, and C) any other document that has been used to help explain the use of Ring devices and/or the Neighbors app to any party, including internal documentation, public relations materials, and executive summaries.

2) A copy of any privacy impact assessments, use policies, standard operating procedures, data retention policies, legal opinions, warranties, non-disclosure agreements, contracts, liability waivers, insurance agreements, Requests for Proposals, Responses to Requests for Proposal, Memorandums of Understanding, Letters of Interest, usage policies, or informal agreements between the police department and Ring.

3) A copy of any funding opportunity announcements, grant applications and grantor status/progress reports, reports to legislative bodies, annual reports that mention Ring or the Neighbors app, as well as audit records, including but not limited to security audits of the software, misuse reports, and reports to oversight bodies.

4) Any digital communications including but not limited to emails and text messages) as well as documents, (including but not limited to PDF, word processing, excel, and slide documents) that mention Ring or the Neighbors app.

5) Any digital communications (including but not limited to emails and text messages) with Ring representatives.

The requested documents will be used in the course of reporting for BuzzFeed News. Therefore, I hereby request that all fees are waived in the processing of this request.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Caroline Haskins

From: United States Customs and Border Protection

This message is to confirm your request submission to the FOIAonline application: View Request. Request information is as follows: (https://www.foiaonline.gov/foiaonline/action/public/submissionDetails?trackingNumber=CBP-2020-019956&type=request)

* Tracking Number: CBP-2020-019956
* Requester Name: Caroline Haskins
* Date Submitted: 12/16/2019
* Request Status: Submitted
* Description:
Please See attachment for description

From: United States Customs and Border Protection

Your request for Fee Waiver for the FOIA request CBP-2020-019956 has been
determined to be not applicable as the request is not billable.
Additional details for this request are as follows:

* Request Created on:
12/16/2019
* Request Description:
Please See attachment for description
* Fee Waiver Original Justification:
The requested documents will be used in the course of reporting for BuzzFeed News. Therefore, I hereby request that all fees are waived in the processing of this request.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
* Fee Waiver Disposition Reason:
N/A

From: United States Customs and Border Protection

The FOIA
request
- CBP-2020-019956 description has been modified. Additional details for this item are as follows:

* Tracking Number: CBP-2020-019956
* Requester: Caroline Haskins
* Submitted Date: 12/16/2019
* Description:
1) All instructional materials, presentations and presentation materials (including recorded video and audio, PowerPoint files, prepared remarks, and slides formats), and other guidance on the use of Ring devices and/or the Neighbors app. This includes A) any notes taken during meetings that discussed the use of Ring devices and/or the Neighbors app, B) any explanations (whether internally or externally generated) of how Ring devices and/or the Neighbors app work, and C) any other document that has been used to help explain the use of Ring devices and/or the Neighbors app to any party, including internal documentation, public relations materials, and executive summaries.
2) A copy of any privacy impact assessments, use policies, standard operating procedures, data retention policies, legal opinions, warranties, non-disclosure agreements, contracts, liability waivers, insurance agreements, Requests for Proposals, Responses to Requests for Proposal, Memorandums of Understanding, Letters of Interest, usage policies, or informal agreements between the police department and Ring.
3) A copy of any funding opportunity announcements, grant applications and grantor status/progress reports, reports to legislative bodies, annual reports that mention Ring or the Neighbors app, as well as audit records, including but not limited to security audits of the software, misuse reports, and reports to oversight bodies.
4) Any digital communications including but not limited to emails and text messages) as well as documents, (including but not limited to PDF, word processing, excel, and slide documents) that mention Ring or the Neighbors app.
5) Any digital communications (including but not limited to emails and text messages) with Ring representatives.

From: United States Customs and Border Protection

Caroline Haskins
MuckRock News DEPT MR 84437
411A Highland Ave
Somerville, MA, 02144
12/17/2019
CBP-2020-019956
Dear Caroline Haskins:
This notice acknowledges receipt of your Freedom of Information Act (FOIA) request to U.S. Customs and Border Protection (CBP) received on 12/16/2019 in which you are seeking records pertaining to CBP's use of Amazon's Ring devices.    Please use the following unique FOIA tracking number CBP-2020-019956 to track the status of your request.  If you have not already done so, you must create a FOIAonline account at https://foiaonline.gov.  This is the only method available to check the status of your pending FOIA request. (https://foiaonline.regulations.gov/)
Provisions of the Act allow us to recover part of the cost of complying with your request.  We shall charge you for records in accordance with the DHS FOIA regulations outlined on the DHS website, https://www.federalregister.gov/documents/2016/11/22/2016-28095/freedom-of-information-act-regulations. By submitting your request, you have agreed to pay up to $25.00 in applicable processing fees, if any fees associated with your request exceed this amount, CBP shall contact you; however, the first 100 pages are free. (https://www.federalregister.gov/documents/2016/11/22/2016-28095/freedom-of-information-act-regulations)
Due to the increasing number of FOIA requests received by this office, we may encounter some delay in processing your request.  Consistent with 6 C.F.R. Part 5 § 5.5(a) of the DHS FOIA regulations, CBP processes FOIA requests according to their order of receipt.  Although CBP’s goal is to respond within 20 business days of receipt of your request, FOIA does permit a 10-day extension of this time period in certain circumstances pursuant to 6 C.F.R. Part 5 § 5.5(c).
CBP’s FOIA Division is working hard to reduce the amount of time necessary to respond to FOIA requests.  We truly appreciate your continued patience.
For additional information please consult CBP FOIA website please click on FOIA Act Resources or visit (http://www.cbp.gov/site-policy-notices/foia) http://www.cbp.gov/site-policy-notices/foia. (http://www.cbp.gov/site-policy-notices/foia)
Sincerely,
U.S. Customs and Border Protection

From: United States Customs and Border Protection

We have already began reaching out to staff to conduct a search for responsive records. Please update your FOIAonline request to include the date range you would like searched. We will be unable to complete your request without it. The date range can be added to the description box in FOIAonline.

From: Caroline Haskins

Please limit the time frame of this request from January 1, 2016 to present.

From: United States Customs and Border Protection

Please add a phone number to your request so we may contact you to discuss what records we can and cannot search.

From: Caroline Haskins

+1 (785) 813-1084

From: United States Customs and Border Protection

The FOIA request CBP-2020-019956 has had its Tracking Number changed to CBP-OBP-2020-019956. This is normally due to the request being transferred to another agency (for example, EPA to Dept. of Commerce) or to a sub-agency to process it. Additional details for this request are as follows:

* Old Tracking Number:
CBP-2020-019956
* New Tracking Number:
CBP-OBP-2020-019956
* Requester Name:
Caroline Haskins
* Date Submitted:
12/16/2019
* Long Description:
1) All instructional materials, presentations and presentation materials (including recorded video and audio, PowerPoint files, prepared remarks, and slides formats), and other guidance on the use of Ring devices and/or the Neighbors app. This includes A) any notes taken during meetings that discussed the use of Ring devices and/or the Neighbors app, B) any explanations (whether internally or externally generated) of how Ring devices and/or the Neighbors app work, and C) any other document that has been used to help explain the use of Ring devices and/or the Neighbors app to any party, including internal documentation, public relations materials, and executive summaries.
2) A copy of any privacy impact assessments, use policies, standard operating procedures, data retention policies, legal opinions, warranties, non-disclosure agreements, contracts, liability waivers, insurance agreements, Requests for Proposals, Responses to Requests for Proposal, Memorandums of Understanding, Letters of Interest, usage policies, or informal agreements between the police department and Ring.
3) A copy of any funding opportunity announcements, grant applications and grantor status/progress reports, reports to legislative bodies, annual reports that mention Ring or the Neighbors app, as well as audit records, including but not limited to security audits of the software, misuse reports, and reports to oversight bodies.
4) Any digital communications including but not limited to emails and text messages) as well as documents, (including but not limited to PDF, word processing, excel, and slide documents) that mention Ring or the Neighbors app.
5) Any digital communications (including but not limited to emails and text messages) with Ring representatives.

From: United States Customs and Border Protection

Good Morning,

We have been informed by our component office in charge of contracts, that more information, such as a contract number, is needed in order to conduct a search for contracts.  We were unable to find contracts or requests for proposals with the information you provided in your request.
A search for records which may be responsive to the remaining items you are seeking is continuing.

Thank you,

CBP FOIA Division

From: Caroline Haskins

Hi, it appears a contract number wouldn't be applicable in this instance, since beta.SAM.gov does not appear to currently list a contract between CBP and Ring. However, the other points in this request, such as "Any digital communications including but not limited to emails and text messages) as well as documents, (including but not limited to PDF, word processing, excel, and slide documents) that mention Ring or the Neighbors app." and "Any digital communications (including but not limited to emails and text messages) with Ring representatives." would still apply.

Thank you,
Caroline

From: United States Customs and Border Protection

Hi Caroline, In order to undertake an email search we will need the names of Ring or Neighborhood representatives and/or email addresses, at the very least we will need the email extension of "Ring" or "Neighborhood" along with specific key words, the words "Ring" and "Neighborhood" are too common to use as search terms. Additionally, CBP is unable to isolate specifc component offices, do you have the names of specific CBP personnel you wish searched?  Please advise soonest so we may task out your search.
Please respond to this email by replying to all.
Thank you, CBP FOIA

From: Caroline Haskins

Sure! Here is a list of emails of Ring representatives:

rohit.murti@ring.com
dylan.judson@ring.com
kaleigh.buckertorme@ring.com + kaleigh@ring.com
meltang@amazon.com + mel@ring.com
adeline.guyenne@ring.com + adeline@ring.com
bradley.wetlandt@ring.com + bw@ring.com
anthony.modestine@ring.com + anthony@ring.com
morgan.culbertson@ring.com + morgan@ring.com
pdienstag@ring.com + phil@ring.com
kyle.demmim@ring.com
andrea@ring.com
raymond.pollum@ring.com + ray@ring.com
angela.kang@ring.com + angela@ring.com
stacey.cooke@ring.com + stacooke@amazon.com
jessica.star@ring.com
barry.parker@ring.com
prattc@amazon.com
cloos@ring.com
jonathan.bachar@ring.com
will.thorson@ring.com
sami@ring.com
roxana.azizi@ring.com
abraham.ho@ring.com
ring@bigfishpr.com
j@ring.com
f@ring.com
ss@ring.com & steve.sebestyen@ring.com
carley@ring.com
aaron.lok@ring.com
lars@ring.com + jl.svensson@ring.com
k.pallotto@ring.com

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