Prepaid Credit Cards - FTC Complaints

Brian Sparks filed this request with the Federal Trade Commission of the United States of America.
Tracking # 2016-01034
Status
Completed

Communications

From: Brian Sparks

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

A log of all complaints made to FTC involving prepaid credit cards.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Brian Sparks

From: FOIAMAILBOX

This message confirms your FOIA correspondence was received by FOIA@FTC.GOV<mailto:FOIA@FTC.GOV>

From: Taylor, William

Mr. Sparks,

We are in receipt of your FOIA request for consumer complaints involving prepaid credit cards.

I queried Consumer Sentinel using the Product Service Code for Credit Card and the term "prepaid" in the comments field. The search returned with over 9700 complaints.

I noticed there are complaints regarding prepaid debit cards, prepaid store cards, etc. Are you interested in those complaints or just prepaid credit cards only?

Thank you very much.

Sincerely,

William "Chip" Taylor
Government Information Specialist
Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, DC 20580
(202) 326-3258
Wtaylor1@ftc.gov

From: Brian Sparks


Hi Chip, and thank you.

I would appreciate records on prepaid store cards and prepaid debit cards, and similar.

Other departments maintain a spreadsheet of complaints; would a log of complaints exist in spreadsheet form with FTC as well?

Thank you,
Brian Sparks

From: Taylor, William

Hi Mr. Sparks,

Attached is a 20-day extension letter. We are reviewing over 9700 complaints regarding prepaid credit cards, debits cards, etc., and removing Personally Identifiable Information (PII) found in each complaint.

If you have any questions, do not hesitate to contact me.

William "Chip" Taylor
Government Information Specialist
Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, DC 20580
(202) 326-3258
Wtaylor1@ftc.gov

From: Taylor, William

I'm still reviewing the over 9700 consumer complaints. I hope, with your approval, respond in installments of @1000 complaints each until completion.

Feel free to contact me if you want to discuss the scope of this request.
Thanks,

William "Chip" Taylor
Government Information Specialist
Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, DC 20580
(202) 326-3258
Wtaylor1@ftc.gov

From: Brian Sparks


Thank you. Installments of 1000 would be fine. I really appreciate your work and communication on this matter.

Brian

From: Taylor, William

Brian,

Attached is our 1st response.

Sincerely,

William "Chip" Taylor
Government Information Specialist
Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, DC 20580
(202) 326-3258
Wtaylor1@ftc.gov

From: Taylor, William

Hi. Mr. Sparks,

Attached is our 2nd installment of prepaid credit card complaints in response to your FOIA request.

I hope you have a terrific Thanksgiving!

Sincerely,

William "Chip" Taylor
Government Information Specialist
Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, DC 20580
(202) 326-3258
Wtaylor1@ftc.gov

From: Taylor, William

Brian,

Attached is our 3rd Response to your FOIA request for prepaid credit card complaints to the FTC.

Have a terrific weekend!

William "Chip" Taylor
Government Information Specialist
Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, DC 20580
(202) 326-3258
Wtaylor1@ftc.gov

From: Taylor, William

Hi Mr. Sparks,

Attached is our 4th installment of 1000 consumer complaints regarding prepaid credit cards. There are over 9700 complaints responsive to your request. Let me know if you are still interested in receiving the remainder.

Sincerely,

William "Chip" Taylor
Government Information Specialist
Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, DC 20580
(202) 326-3258
Wtaylor1@ftc.gov

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