Official manual for operators of the White House/Veterans' Complaint Hotline
| Tracking # |
17-12808-F |
| Submitted | Aug. 28, 2017 |
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Communications
From: Jasper Craven
To Whom It May Concern:
This is a request under the Freedom of Information Act. I hereby request the following records:
The federal manual for the White House/Veterans' Complain Hotline -- 855-948-2311 -- as well as the number of answered calls on the line since its launch in June 2017.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.
Sincerely,
Jasper Craven
From: MuckRock.com
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Aug. 28, 2017. Please let me know when I can expect to receive a response, or if further clarification is needed.
Thanks for your help, and let me know if further clarification is needed.
From: U.S. Department of Veterans Affairs
An acknowledgement letter, stating the request is being processed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Aug. 28, 2017. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #17-12808-F.
Thanks for your help, and let me know if further clarification is needed.
From:
Good morning,
Your request has been assigned to the Office of the Secretary for processing. Please contact the POC that is listed in your acknowledgment letter dated September 25, 2017, for the status on your request. Thank you.
VACO FOIA Service
-
~WRD000
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Aug. 28, 2017. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #17-12808-F.
Thanks for your help, and let me know if further clarification is needed.
From:
Good morning,
Please contact the Office of the Secretary's POC that is listed in your acknowledgment letter for the status of your request. Thank you.
VACO FOIA Service Inbox
-
~WRD000
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Aug. 28, 2017. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #17-12808-F.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Aug. 28, 2017. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #17-12808-F.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Aug. 28, 2017. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #17-12808-F.
Thanks for your help, and let me know if further clarification is needed.
From:
Mr. Craven,
We referred your email below to the FOIA Officer with the Office of the Secretary, Ms. Lisa Matuszczak. She will provide you with a status.
VA FOIA Service
-
~WRD000
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information Act request, copied below, and originally submitted on Aug. 28, 2017. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #17-12808-F.
Thanks for your help, and let me know if further clarification is needed.
From:
An interim response, stating the request is being processed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information Act request, copied below, and originally submitted on Aug. 28, 2017. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #17-12808-F.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information Act request, copied below, and originally submitted on Aug. 28, 2017. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #17-12808-F.
Thanks for your help, and let me know if further clarification is needed.
From:
Good morning,
This email acknowledges receipt of your email dated May 28, 2018, requesting the status on FOIA #17-12808-F. The records that you are seeking are not maintained in the VACO FOIA Service Office. Your request was assigned to:
Department of Veterans Affairs
Veterans Experience Office (VEO)
Attn: Mary Thompson
810 Vermont Avenue, NW
(30) VACO
Washington, DC 20420
Telephone: (989) 306-3685
We hope that this information is helpful to you. We thank you for your interest in the VA.
Regards,
VACO FOIA Service Office
-
~WRD000
From:
Mr. Jasper Craven,
Attached is the Veterans Experience Office (VEO) Acknowledgement letter regarding your request for White House VA Hotline information. Your FOIA case number is 18-12808-F.
Mary H. Thompson
Management Analyst/FOIA Officer
Veterans Experience Office
Cell: (989)306-3685
Email: Mary.Thompson2@va.gov<mailto:Mary.Thompson2@va.gov>
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information Act request, copied below, and originally submitted on Aug. 28, 2017. Please let me know when I can expect to receive a response. You had assigned it reference number #17-12808-F.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information Act request, copied below, and originally submitted on Aug. 28, 2017. Please let me know when I can expect to receive a response. You had assigned it reference number #17-12808-F.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information Act request, copied below, and originally submitted on Aug. 28, 2017. Please let me know when I can expect to receive a response. You had assigned it reference number #17-12808-F.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information Act request, copied below, and originally submitted on Aug. 28, 2017. Please let me know when I can expect to receive a response. You had assigned it reference number #17-12808-F.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information Act request, copied below, and originally submitted on Aug. 28, 2017. Please let me know when I can expect to receive a response. You had assigned it reference number #17-12808-F.
Thanks for your help, and let me know if further clarification is needed.
From:
Mr. Craven,
The FOIA office is waiting for requested information from the data POC. I sent an inquiry yesterday requesting a status update.
Mary H. Thompson
Management Analyst/FOIA Officer
Veterans Experience Office
Cell: (989)306-3685
Email: Mary.Thompson2@va.gov<mailto:Mary.Thompson2@va.gov>
-
~WRD000
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information Act request, copied below, and originally submitted on Aug. 28, 2017. Please let me know when I can expect to receive a response. You had assigned it reference number #17-12808-F.
Thanks for your help, and let me know if further clarification is needed.
From:
Mr. Craven,
You were sent a full grant notification on February 25, 2019, to the email address which you originally provided: requests@muckrock.com
Mary H. Thompson
Management Analyst/FOIA Officer
Veterans Experience Office
Cell: (989)306-3685
Email: Mary.Thompson2@va.gov<mailto:Mary.Thompson2@va.gov>
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