Official manual for operators of the White House/Veterans' Complaint Hotline

Jasper Craven filed this request with the U.S. Department of Veterans Affairs of the United States of America.
Tracking # 17-12808-F
Due Sept. 26, 2017
Est. Completion None
Awaiting Response


From: Jasper Craven

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

The federal manual for the White House/Veterans' Complain Hotline -- 855-948-2311 -- as well as the number of answered calls on the line since its launch in June 2017.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.


Jasper Craven

From: U.S. Department of Veterans Affairs

An acknowledgement letter, stating the request is being processed.

From: U.S. Department of Veterans Affairs

Good morning,

Your request has been assigned to the Office of the Secretary for processing. Please contact the POC that is listed in your acknowledgment letter dated September 25, 2017, for the status on your request. Thank you.