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DHS social media monitoring handbooks

Shawn Musgrave made this request to Department of Homeland Security of the United States of America.

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Shawn Musgrave 02/18/2014

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

-A copy of the SNMC (Social Networking/Media Capability) Analyst Handbook, as cited in the Privacy Compliance Review of the 2010 Winter Olympics Social Media Event Monitoring Initiative and Haiti Social Media Disaster Monitoring Initiative, August 23, 2010.

-A copy of the Analyst’s Desktop Binder and SOPs for the Publicly Available Social Media Monitoring and Situational Awareness Initiative, as cited in the Publicly Available Social Media Monitoring and Situational Awareness Initiative Update, April 1, 2013

I also request that, if appropriate, fees be waived as I believe this request is in the public interest. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Shawn Musgrave

Page, Michael 02/20/2014

Dear Mr. Musgrave,
Attached is our acknowledgement of your FOIA request.

v/r

Michael Page
FOIA/Records/Privacy
Department of Homeland Security
Office of Operations Coordination and Planning
(202)447-4156

This communication, along with any attachments, is covered by federal and state law governing electronic communications and may contain confidential and legally privileged information. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, use or copying of this message is strictly prohibited. If you have received this in error, please reply immediately to the sender and delete this message. Thank you.

Page, Michael 03/13/2014

Dear Mr. Musgrave,
Attached is the final response to your FOIA requests 14-OPS-017 and 14-OPS-019.

v/r

Michael Page
FOIA/Records/Privacy
Department of Homeland Security
Office of Operations Coordination and Planning
(202)447-4156

This communication, along with any attachments, is covered by federal and state law governing electronic communications and may contain confidential and legally privileged information. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, use or copying of this message is strictly prohibited. If you have received this in error, please reply immediately to the sender and delete this message. Thank you.