Match.com FTC Complaints

Inkoo Kang filed this request with the Federal Trade Commission of the United States of America.
Submitted Jan. 30, 2013
Status
Completed

Communications

From: Inkoo Kang

Subject: None

None

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

I would like copies of all complaints to the Federal Trade Commission regarding the following companies:

www.match.com

I also request that, if appropriate, fees be waived as I believe this request is in the public interest. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Inkoo Kang

From: Federal Trade Commission

Subject: None

None

An acknowledgement letter, stating the request is being processed.

From: Federal Trade Commission

Subject: None

None

An acknowledgement letter, stating the request is being processed.

From: Federal Trade Commission

Subject: None

None

A cover letter granting the request and outlining any exempted materials, if any.

From: Federal Trade Commission

Subject: None

None

A copy of documents responsive to the request.

From: Inkoo Kang

Subject: None

None

Hello,

Thank you for sending a disc with the responsive documents.

However, I would like to request that the FTC FOIA office send another copy of that disc's materials. No one in our office was able to read the file. The cover letter sent along with the disc stated that there were thousands of complaints against Match.com, but there were only 20 in the disc that we got.

I look forward to receiving a new disc soon.

Thank you,

Inkoo Kang

From: Kelly, Andrea

Subject: None

None

Mr. Kang-

I apologize for the difficulty you have had reading the responsive file. Please ensure that all security settings on the excel file are set correctly, as these can sometimes interfere with your ability to read or edit the file.
Additionally, please note that the spreadsheet contains 3 separate tabs of complaints. The first tab contains 2,047 fraud complaints against match.com. The second tab contains 8 identity theft complaints against match.com. The third tab contains 19 Do-Not-Call complaints filed against match.com. It sounds like you may be viewing the third tab of the spreadsheet.
Hopefully these pointers help you view the spreadsheet in its entirety, but please let me know if you continue to have a problem viewing the complaints. If the file is in fact corrupted, I would be happy to send you another copy.

Please feel free to contact me with any questions, at (202) 326-2836.
Have a great day!

From: Inkoo Kang

Subject: None

None

Dear Ms. Kelly,

Thank you for the clarification. I was indeed viewing the third tab of complaints. There is no need to send a second disc.

Sincerely,

Inkoo Kang

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