Manuals for Intelligent Mail Device, Mobile Delivery Device, and POS ONE

Aleksejs Popovs filed this request with the United States Postal Service of the United States of America.
Tracking #




From: Aleksejs Popovs

To Whom It May Concern:

Pursuant to the Freedom of Information Act, I hereby request the following records:

All operational manuals, user guides, and similar training information for the Intelligent Mail Device (IMD), Mobile Delivery Device (MDD), and/or the POS ONE system provided to mail carriers and Post Office employees.

The scope of this request includes, but is not limited to:

- The Intelligent Mail Device (IMD) User Guide, which is referenced in the USPS publication "Handbook PO-610", where it is described as "available on the Business Mail Acceptance Web site at (under “Important Links,” click on MAPs, Job Aids, User Guides; expand the heading “PostalOne! User Guides”; and click on Full-Service Intelligent Mail Device (IMD) User Guide)."
- The POS ONE Procedure Guide, which is also referenced in PO-610 as "available at http://rse2/POSONE//files/training/ncr/NCR_R61.0_POPG_v1.00.pdf",
- The NCR POS ONE Procedures Guide (most recent version) available at the POS ONE Web site, referenced in the USPS publication "Handbook F-101 Revision: Updates to Support POS ONE Software Release 38.0 (Enhancements to POS Closeout and Financial Differences)" (at, which gives these instruction for accessing it:
"a. Go to http://eagnmnsxfb0/posone/.
b. Under “User Information”, click Training.
c. Click NCR POS ONE Training Links and Online Guides."
- Any similar user guides, procedure guides, operational manuals for the Mobile Delivery Device, as well as any other similar materials pertaining to the IMD and POS ONE.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.


Aleksejs Popovs

From: United States Postal Service

Dear Aleksejs Popovs, A temporary password has been issued and sent to the email address provided. Please check your email for this temporary password and return to to login.
United States Postal Service

From: United States Postal Service

Dear Aleksejs Popovs,
Request Number 2021-FPRO-03204 has been assigned to the request you submitted. In all future correspondence regarding this request please reference case number 2021-FPRO-03204.
United States Postal Service

From: United States Postal Service

Dear Aleksejs Popovs, The status of your Records Office - FOIA/PA request #2021-FPRO-03204 has been updated to the following status 'Received'. To log into the FOIA-Public Access Link click on the Application URL below.
United States Postal Service

From: United States Postal Service

Goodmorning, Pleasesee the attached referral correspondence pertaining to your FOIA Request, no.2021-FPRO-03204.  Should you have any questions, please contact thedesignated coordinator listed in the attached correspondence.  You mayalso reach us by email at or via FOIA Hotline by calling 202-268-2608 andleaving a message. Your call will be returned at our earliest convenience. Thankyou, Tai Thompson Privacyand Records Management Office Freedomof Information Act (FOIA) Dueto the precautions taken as a result of the recent COVID-19 pandemic, work inour office has come to a halt and we are conducting work from home.  Thisalso means that we are no longer able to mail correspondence regardingyour FOIA/PA request at this time.  All correspondence from our office isbeing done by way of email communication. Pleasenote that the email address is notmaintained by a single person, but rather, the entire FOIA department.

From: United States Postal Service

FOIA Case No. 2021-FPRO-03204

Dear Mrs. Popovs:

This responds to your Freedom of Information Act (FOIA) request dated September 14, 2021, in which you seek access to Postal Service records. Specifically, you requested:

All Operational manuals, user guides and similar training for:
POS ONE system provided to mail carrier and Post Office employees

Based on your description of records sought, a search was conducted of the files maintained by Retail Operations at Postal Headquarters. The Postal Service has a general record retention of seven (7) years and the records that you have requested are no longer available. In addition, the Postal Service no longer uses POS One technology. Therefore, despite a diligent search, we are unable to locate any records that would be responsive to your request.

If you are not satisfied with the response to this request, you may file an administrative appeal within 90 days of the date of this response letter by writing to the General Counsel Postal Service 475 L'Enfant Plaza SW Washington, DC 20260 or via email at<> Your appeal must be postmarked or electronically transmitted within 90 days of the date of the response to your request. The letter of appeal should include, as applicable:

* A copy of the request, of any notification of denial or other action, and of any other related correspondence;
* The FOIA tracking number assigned to the request;
* A statement of the action, or failure to act, from which the appeal is taken;
* A statement identifying the specific redactions to responsive records that the requester is challenging;
* A statement of the relief sought; and
* A statement of the reasons why the requester believes the action or failure to act is erroneous.

For further assistance and to discuss any aspect of your request, you may contact the FOIA Public Liaison listed below:

WASHINGTON DC 20260-1101
Phone: (202) 268-2608
Fax: (202) 268-5353
FOIA Public Liaison: Nancy Chavannes-Battle

Additionally, you may contact the Office of Government Information Services (OGIS) at the National Archives and Records Administration to inquire about the FOIA mediation services they offer. The contact
information for OGIS is as follows: Office of Government Information Services, National Archives and Records Administration, 8601 Adelphi Road-OGIS, College Park, Maryland 20740-6001, e-mail at<>; telephone at 202-741-5770; toll free at 1-877-684-6448; or facsimile at 202-741-5769.

Thank you for your interest in the Postal Service.


RaeJean Boggs
RaeJean Boggs
FOIA Coordinator

From: United States Postal Service

Dear Mrs. Popovs,

Please see the attached response to your FOIA 2021-FPRO-03204. This response is to item number 1 only.

Thank you

Rich Firestone
Strategic Project Manager HQ
Cell Phone 586-260-4493

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From: United States Postal Service

Good Afternoon Aleksjes Popovs,

Attached you will find the response to your above Freedom of Information Act request. If you have any further questions and/or concerns, please refer to the attached letter.

Thank you,

Roxanne Thomas
City Delivery Specialist (Field Performance)
Delivery & Retail Operations
475 L'Enfant Plaza SW, Room 7337
Washington, DC 20260

For inquiries or support regarding Field Performance applications or reports, please contact<>
Need to visit our websites, applications or reports? Click here Field Performance<>

From: United States Postal Service

Dear Aleksejs Popovs, The status of your Records Office - FOIA/PA request #2021-FPRO-03204 has been updated to the following status 'Closed'. To log into the FOIA-Public Access Link click on the Application URL below.
United States Postal Service