Lounge car complaints (Amtrak)

Conor Skelding filed this request with the Amtrak of the United States of America.
Tracking # 14-FOI-00144
Status
Completed

Communications

From: Conor Skelding

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

Complaints and commendations received by Amtrak about its Lounge Cars from 2012 through the date this request is processed.

I also request that, if appropriate, fees be waived as I believe this request is in the public interest. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Conor Skelding

From: Campbell, Ryan A

Mr. Skelding,

Attached is an official acknowledgement letter to your June 1, 2014 FOIA request. Please read over the letter and if you have any questions regarding your request feel free to contact Sharron Hawkins via e-mail at Hawkins@amtrak.com<mailto:Hawkins@amtrak.com> or via phone at 202-906-3741.

Ryan Campbell
FOIA Assistant

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on June 1, 2014. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #14-FOI-00144.

Thank you for your help.

From: Hawkins, Sharron

Mr. Skelding,

There are over 400 records that have to be reviewed in response to your request. Due to the large number of records, we estimate providing you a response in approximately 8-10 weeks.

From: Conor Skelding

Thank you, Ms. Hawkins. I'll anticipate your response then.

Sincerely,
Conor Skelding

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on June 1, 2014. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #14-FOI-00144.

Thank you for your help.

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on June 1, 2014. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #14-FOI-00144.

Thank you for your help.

From: Hawkins, Sharron

Mr. Skelding you will receive a response to your request by December 5, 2014.

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on June 1, 2014. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #14-FOI-00144.

Thank you for your help.

From: Hawkins, Sharron

Mr. Skelding,

We have to extend your response time to January 16, 2015.

Thank you.

From: Conor Skelding

Dear Ms. Hawkins,

Do you have an updated response time? No rush, I understand that it's a big request. And it's not urgent.

Sincerely,
Conor Skelding

From: Hawkins, Sharron

Mr. Skelding,

In order to speed up the process we will provide an interim response by Wednesday.

From: Hawkins, Sharron

Mr. Skelding,

My apology, I meant Thursday.

Thank you.

From: Hawkins, Sharron

Please find attached an interim response to FOIA Request 14-FOI-00144.

From: Hawkins, Sharron

Mr. Skelding:

Due to the amount of records, we will not be able to send your final response via e-mail. However, we have copied the documents on to a CD and can send it to you by mail. Can you please confirm a mailing address.

Thank you.

Sharron Hawkins
Lead FOIA Specialist
National Railroad Passenger Corporation
FOIA Office - Law Department
60 Massachusetts Avenue, N.E.
Washington, D.C. 20002
Phone ATS 777-3741| 202.906.3741
Fax ATS 777-2004 | 202.906.2004

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From: Amtrak

A cover letter granting the request and outlining any exempted materials, if any.

From: Amtrak

A copy of documents responsive to the request.

From: Amtrak

A copy of documents responsive to the request.

From: Amtrak

A cover letter granting the request and outlining any exempted materials, if any.

From: Conor Skelding

Please mail to:
MuckRock
Dept MR11909
PO Box 55819
Boston, Massachusetts 02205-5819
Thank you,

From: Hawkins, Sharron

Thank you.

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