FTC: SheIn/SheInside complaints

Robert Delaware filed this request with the Federal Trade Commission of the United States of America.
Tracking #




From: Robert Delaware

To Whom It May Concern:

Pursuant to the Freedom of Information Act, I hereby request the following records:

A record of any and all complaints about the e-commerce retailer known as both "SheIn" and "SheInside". Please conduct as thorough of a search as possible for records related to this company.

SheIn can be found on the internet at: https://us.shein.com/

This company is also extremely active on Facebook. Here is a link to their Facebook page: https://www.facebook.com/SheInside/

In an 2015 article, it was written that the FTC was aware of complaints made against the company at that time.

Here is a link to a 2015 article describing complaints lodged with the FTC: https://observer.com/2015/09/all-signs-point-to-scam-for-those-trendy-clothes-sites-flooding-facebook-with-ads/

Here is a Quora posting describing the company: https://www.quora.com/Has-anyone-ever-shopped-from-SheIn-SheInside

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.


Robert Delaware

From: Federal Trade Commission


Thank you for submitting your Freedom of Information Act (FOIA) request to the Federal Trade Commission (FTC). Someone from our office will reach out to you as soon as possible regarding the status of your request.



From: Federal Trade Commission

Dear Mr. Delaware,

Please see the attached document regarding your FOIA request.

Edison Thompson
Government Information Specialist
Office of the General Counsel
Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, DC 20580
(202) 326-2965 (T)