FTC Complaints for Western Union, et al

Mary Connaughton Pioneer Institute filed this request with the Federal Trade Commission of the United States of America.
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From: Mary Connaughton

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

I would like copies of all complaints involving to the Federal Trade Commission regarding the following companies:

Western Union

For the period of 1/1/13 – 6/30/14.

I also request that, if appropriate, fees be waived as I believe this request is in the public interest. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.


Mary Connaughton

From: Mary Connaughton

Additionally, I'd like to narrow the request to just incidents in Massachusetts.

From: Murray, Anna

Dear Ms. Connaughton,

When you have a moment, please clarify whether you would like the incidents in MA in addition to the Moneygram and Western Union nationwide complaints or whether you wish to receive only information about incidents in MA and not the nationwide records. The Nationwide records for Moneygram were already reviewed and redacted and the Western Union documents are in the process of being reviewed and redacted. If we were to submit the full reports to you, you would be able to sort the complaints in excel based on the state. Please let me know which option you prefer. Please feel free to contact me if you have any questions. I can be reached at 202-326-2820.

Anna Murray

From: Federal Trade Commission

An interim response, stating the request is being processed.

From: Federal Trade Commission

A copy of documents responsive to the request.

From: Federal Trade Commission

A cover letter granting the request and outlining any exempted materials, if any.