FTC Complaints for Facebook, et al

adrianne jeffries filed this request with the Federal Trade Commission of the United States of America.
Tracking # 2014-00818
Status
Rejected

Communications

From: adrianne jeffries

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

I would like copies of all complaints to the Federal Trade Commission regarding the following companies:

Facebook
Google
Amazon
Twitter
Aereo
Comcast

I also request that, if appropriate, fees be waived as I believe this request is in the public interest. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Adrianne Jeffries

From: Hill, Jonathan

Dear Ms. Jeffries,

This is in regards to your FOIA request to the Federal Trade Commission for all complaints regarding

Facebook
Google
Amazon
Twitter
Aereo
Comcast

Your request is extremely broad, and I would like to suggest narrowing the scope in order to get you the information you are seeking as soon as possible. Please contact me by email or by phone at 202-326-2684 to discuss narrowing your request.

Thank you,

Jonathan Hill

From: adrianne jeffries

Hi Jonathan,

Thanks for your prompt response. Would reducing the request to complaints from the last year narrow it sufficiently?

Best,
Adrianne

From: Hill, Jonathan

Good afternoon Ms. Jeffries,

Thank you for your response. Even narrowing the search to the last year will yield tens of thousands of complaints, which will take a significant amount of time to process. In addition to the time delay associated with processing so many records, I suspect that, on your end, dealing with such volume will have diminishing returns. In order to achieve the best possible balance of speed in response, quantitative, and qualitative information, I'd like to suggest providing a screen shot of our database that will show the number of complaints received by FTC for each company. To complement that information, I can also provide a small sampling of the complaints that we have received against each company, so that you can get a sense of the content as well. Please let me know if this is an acceptable solution, and I will be happy to get these records to you as soon as possible.

Thank you,

Jonathan

From: Federal Trade Commission

A fix is required to perfect the request. The request has been rejected as being too vague, burdensome or otherwise unprocessable.

From: Federal Trade Commission

The request has been rejected as being too vague, burdensome or otherwise unprocessable.

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