FOIA outliers: queues, high volume procedures, FIFO exceptions + unusual circumstances (U.S. Army - Freedom of Information Office)

To Whom It May Concern:

Pursuant to the Freedom of Information Act, I hereby request the following records:

* Documents describing or generated as part of the establishment of any different processing queues for FOIA requests

* Documents describing the rules and procedures governing any different processing FOIA queues

* Documents, produced in the previous 15 years, containing reports or statistics describing the FOIA processing queues

* Documents describing procedures for the handling or coordination of requests from high volume FOIA requesters

* Documents describing procedures, rules and prerequisites for any exceptions to processing requests in a "first in, first out" process

* Documents describing procedures and rules for the processing of especially complex or delicate FOIA requests

* Documents describing procedures and rules for the processing of 'high visibility' FOIA requests, such as those which are likely to elicit reactions from the media or the public

* Documents describing procedures and rules for the processing of FOIA requests from members of Congress and federal government agencies

* Documents describing procedures and rules for the processing of FOIA requests from non-federal law enforcement agencies

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Emma Best

I am appealing the response in its entirety, as the supplied documents do not fulfill the request and no proper search appears to have been conducted – only a Google search. Indeed, the Google search link itself was provided rather than a working link to the document itself, which again does not satisfy the FOIA request.