FCC complaint database contract and manuals
| Submitted | March 1, 2013 |
| Est. Completion | None |
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Communications
From: Shawn Musgrave
To Whom It May Concern:
This is a request under the Freedom of Information Act. I hereby request the following records:
The contract used to purchase and maintain the FCC complaint database software (Consumer Information Management System, CIMS) as well as any end-user and IT documentation and configuration manuals for this system.
I also request that, if appropriate, fees be waived as I believe this request is in the public interest. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.
In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.
Sincerely,
Shawn Musgrave
From: Warren Firschein
Mr. Musgrave:
We have received your FOIA Request seeking “the contract used to purchase and maintain the FCC complaint database software (Consumer Information Management System, CIMS) as well as any end-user and IT documentation and configuration manuals for this system."
We have begun to process your request, and have discovered a few things that could impact whether you wish us to continue. First, it's important to point out that CIMS was developed a long time ago. As a result, in accordance with FAR Subpart 4.7, the initial contract has been sent to the National Archives and is no longer in our possession. The same is true for any end-user and IT documentation that may have once been created. Therefore, we will be unable to provide any responsive documents to this portion of your FOIA request. We will send you a formal response containing this same information, but are passing it on now in this informal manner for you to consider.
With regard to your request for contracts to maintain the database: Although the Commission continues to enter contracts for the maintenance of CIMS, these contracts also encompass the maintenance of other Commission systems, and the fees and costs are not broken out by system. Therefore, it will be impossible for you to calculate the costs related solely to the maintenance of CIMS. For this reason, could you confirm whether you still wish to receive copies of these contracts? If you wish for us to proceed, we note that it may take some time to provide these documents to you, because the Commission's rules require us to give each vendor the opportunity to raise objections to the release of what it considers to be confidential and privileged commercial information. Because there are multiple vendors that have been retained to maintain CIMS over the years, this coordination process may take some effort for (what may be) little benefit to you.
Given these facts, please let us know if you would still like for us to process your request. Pursuant to the Commission's rules, the time for the agency to finalize its response will be tolled until we receive a response from you. If we don't receive a reply within ten days, we will consider your FOIA request to be withdrawn. In that event, however, you are always free to refile your request another time.
Please feel free to contact me through e-mail with any comments or questions.
From: Shawn Musgrave
Mr. Firschein,
I apologize for my delay in response.
With respect to the initial CIMS database contract, do you have a contract number or other information I might provide to the National Archives to help them locate the documents?
With respect to the CIMS database maintenance, please continue to process the request with respect to the three most recent vendors/contracts.
Thank you.
Shawn Musgrave
MuckRock
From: Warren Firschein
Shawn,
Let me apologize for the time to respond to your e-mail. We will continue to process your FOIA request, with respect to the three most recent maintenance contracts.
I wanted to take a moment to give you an informal answer to the question you posed below. The CIMS contract predated our current contract tracking database. As such, we are having trouble identifying the contract number used for it. We are continuing to search our records for any information that you might be able to use to locate the contract at NARA, and will send you an update as soon as we can.
Please don't hesitate to contact me with any questions or comments. I can be reached via e-mail at warren.firschein@fcc.gov.
From: Nereyda Dunn
Dear Ms. de Venoge,
We have received a Freedom of Information Act (FOIA) on behalf of Shawn Musgrave. Please see the attached letter for more information regarding this request. We would like to ask that you confirm that you have received this request at your earliest convenience. Please do not hesitate to contact me with any questions or comments. I may be reached at nereyda.dunn@fcc.gov<mailto:nereyda.dunn@fcc.gov>.
From: Nereyda Dunn
Nereyda Dunn would like to recall the message, "FOIA 2013-201 Shawn Musgrave (Freedom of Information Act Request for Information)".
From: Nereyda Dunn
Dear Ms. de Venoge,
We have received a Freedom of Information Act (FOIA) on behalf of Shawn Musgrave. Please see the attached letter for more information regarding this request. We would like to ask that you confirm that you have received this request at your earliest convenience. Please do not hesitate to contact me with any questions or comments. I may be reached at nereyda.dunn@fcc.gov<mailto:nereyda.dunn@fcc.gov>.
From: Warren Firschein
Dear Mr. Musgrave:
We have begun to process your FOIA request, in which you sought the contracts to maintain the Consumer Information management System, as well as the contract used to initially purchase the system. As explained earlier, we no longer have that contract in our possession, and it may be retained at NARA. Upon reviewing our files, we have discovered that the work may have begun as part of two contracts: contract CON01000013, Task 2001-33 with Advanced Technology Systems, Inc., or possibly FCC 96-06 Task 00-22 with Dyncorp. As these are very old contracts, we have no way of knowing whether they were sent to Archives or simply disposed of. We hope this is helpful.
However, due to the type of the materials sought, we will be unable to respond to the remainder of your request by the initial deadline. Would you consent to a short extention until Friday, May 17, 2013, for the Commission to finalize its response? An extension would just be for administrative purposes, and wouldn't impact the attention we are giving your FOIA request or the time needed to respond.
Please don't hesitate to contact me with any questions or comments. I may be reached at warren.firschein@fcc.gov<mailto:warren.firschein@fcc.gov>.
From: Nereyda Dunn
Dear Ms. Nagel,
We have received a Freedom of Information Act (FOIA) on behalf of Shawn Musgrave. Please see the attached letter for more information regarding this request. We would like to ask that you confirm that you have received this request at your earliest convenience. Please do not hesitate to contact me with any questions or comments. I may be reached at nereyda.dunn@fcc.gov<mailto:nereyda.dunn@fcc.gov>.
From: Shawn Musgrave
Mr. Firschein,
Yes, I consent to a short extension.
Thank you.
From: Warren Firschein
Thanks!
From: CYNTHIA NAGEL, CPCM
Nereyda Dunn,
Please provide the subject contract so that CSC may have the opportunity
to take exception to release of proprietary and confidential data and
explain why portions of these records are confidential commercial
information that should be withheld pursuant to FOIA Exemption 4, 5 U.S.C.
552(b)(4). CSC is also asking for an extension of time to respond to this
FOIA request to allow time for review of contract documents once they are
received. Please see the attached letter. Thank you.
CYNTHIA NAGEL, CPCM
Sr. Contracts Administrator
Civil Group
CSC
7900 Harkins Road, Lanham, MD 20706
NPS | p: 301-429-7670 | f: 301-731-3104 | cnagel2@csc.com | www.csc.com
This is a PRIVATE message. If you are not the intended recipient, please
delete without copying and kindly advise us by e-mail of the mistake in
delivery.
NOTE: Regardless of content, this e-mail shall not operate to bind CSC to
any order or other contract unless pursuant to explicit written agreement
or government initiative expressly permitting the use of e-mail for such
purpose.
From: Warren Firschein
Ms. Nagel:
Thank you for your reply. The Commission's rules allow for 10 calendar days to raise objections to the release of information such as that incorporated into a Commission contract. See 47 C.F.R. s 0.461(d)(3). Given our experience from processing similar FOIA requests in the past, a ten-day period should be sufficient to conduct a throrough review of the documents and raise any objections. Thus, with this in mind, we will provide you with an electronic copy of the contractual materials by the end of the day, and grant you an extention for your time to file a response until ten calendar days from now, which would be Monday, April 29.
Please don't hesitate to contact us with any questions or comments.
From: Computech
Mr. Musgrave,
Please find attached Computech's response to the Freedom of Information Act
(FOIA) referenced above which we submitted to the FCC yesterday. I am
forwarding you a copy of our response for your records. Thank you.
John Flaherty
Accounting Manager
Computech, Inc.
7735 Old Georgetown Road
12th Floor
Bethesda, Maryland 20814
www.computechinc.com <http://www.computechinc.com/>
Phone: 301-656-4030 x306
Fax: 301-656-7060
From: Fran de Venoge [fdevenoge@computechinc.com]
Sent: Thursday, April 25, 2013 6:51 PM
To: Nereyda Dunn
Cc: Warren Firschein; Patricia Quartey; Stephanie Kost; 'John Flaherty'
Subject: RE: FOIA 2013-201 Shawn Musgrave (Freedom of Information Act
Request for Information)
Dear Ms. Dunn,
I have attached Computech's response to the Freedom of Information Act
(FOIA) referenced above.
If you have any questions, please contact Mr. John Flaherty, cc'ed above as
I am out of the office starting tomorrow and all next week.
Mr. Flaherty can be reached at 301-656-4030 x306.
Thank you for the opportunity to respond to this FOIA request.
Best regards,
Fran
Francine M. de Venoge
CFO
Computech, Inc.
7735 Old Georgetown Road
12th Floor
Bethesda, Maryland 20814
www.computechinc.com
<http://www.computechinc.com%3chttp:/www.computechinc.com/>
<http://www.computechinc.com/>
Phone: 301-656-4030 x315
Fax: 301-656-7060
From: Computer Sciences Corporation
Computer Sciences Corporation (CSC) is in receipt of the subject request
for the release of information relating to Contract # PUR110000008 and
contract documents.
It is our understanding that the attached contract documents present the
documents in the complete form and to the full extent that you would
intend to release them and that no further documentation is proposed for
release at this time. If this is not the case, then please advise us
accordingly so that we may respond to any additional proposed releases.
We have conducted a thorough review of the documents herein addressed. For
the documents received with this request, no exception has been taken to
the release of data.
Please see the attached letter and feel free to contact me if you have any
questions.
CYNTHIA NAGEL, CPCM
Sr. Contracts Administrator
Civil Group
CSC
7900 Harkins Road, Lanham, MD 20706
NPS | p: 301-429-7670 | f: 301-731-3104 | cnagel2@csc.com | www.csc.com
This is a PRIVATE message. If you are not the intended recipient, please
delete without copying and kindly advise us by e-mail of the mistake in
delivery.
NOTE: Regardless of content, this e-mail shall not operate to bind CSC to
any order or other contract unless pursuant to explicit written agreement
or government initiative expressly permitting the use of e-mail for such
purpose.
From: Nereyda Dunn <Nereyda.dunn@fcc.gov>
To: Cynthia Nagel/USA/CSC@CSC
Cc: Warren Firschein <Warren.Firschein@fcc.gov>
Date: 04/19/2013 12:47 PM
Subject: RE: FOIA 2013-201 Shawn Musgrave (Freedom of Information
Act Request for Information)
Ms. Nagel,
Please see the attached contract and modifications as requested. Thank
you.
Nereyda C. Dunn
Federal Communications Commission
Office of Managing Director
Office Phone: (202) 418-7963
BlackBerry: (202) 590-5571
nereyda.dunn@fcc.gov
*** Non-Public: For Internal Use Only ***
From: Cynthia Nagel [mailto:cnagel2@csc.com]
Sent: Thursday, April 18, 2013 6:40 PM
To: Nereyda Dunn
Cc: requests@muckrock.com; Patricia Quartey; Stephanie Kost;
Warren Firschein
Subject: Re: FOIA 2013-201 Shawn Musgrave (Freedom of Information Act
Request for Information)
Nereyda Dunn,
Please provide the subject contract so that CSC may have the opportunity
to take exception to release of proprietary and confidential data and
explain why portions of these records are confidential commercial
information that should be withheld pursuant to FOIA Exemption 4, 5 U.S.C.
552(b)(4). CSC is also asking for an extension of time to respond to this
FOIA request to allow time for review of contract documents once they are
received. Please see the attached letter. Thank you.
CYNTHIA NAGEL, CPCM
Sr. Contracts Administrator
Civil Group
CSC
7900 Harkins Road, Lanham, MD 20706
NPS | p: 301-429-7670 | f: 301-731-3104 | cnagel2@csc.com | www.csc.com
This is a PRIVATE message. If you are not the intended recipient, please
delete without copying and kindly advise us by e-mail of the mistake in
delivery.
NOTE: Regardless of content, this e-mail shall not operate to bind CSC to
any order or other contract unless pursuant to explicit written agreement
or government initiative expressly permitting the use of e-mail for such
purpose.
From: Nereyda Dunn <Nereyda.dunn@fcc.gov>
To: Cynthia Nagel/USA/CSC@CSC
Cc: Warren Firschein <Warren.Firschein@fcc.gov>, Patricia Quartey <
Patricia.Quartey@fcc.gov>, Stephanie Kost <Stephanie.Kost@fcc.gov>, "
requests@muckrock.com" <requests@muckrock.com>
Date: 04/17/2013 02:33 PM
Subject: FOIA 2013-201 Shawn Musgrave (Freedom of Information Act
Request for Information)
Dear Ms. Nagel,
We have received a Freedom of Information Act (FOIA) on behalf of Shawn
Musgrave. Please see the attached letter for more information regarding
this request. We would like to ask that you confirm that you have received
this request at your earliest convenience. Please do not hesitate to
contact me with any questions or comments. I may be reached at
nereyda.dunn@fcc.gov.
Thank you,
Nereyda Dunn
Federal Communications Commission
Office of Managing Director
nereyda.dunn@fcc.gov
[attachment "Shawn Musgrave FOIA 2013-201 Letter to CSC_Signed.pdf"
deleted by Cynthia Nagel/USA/CSC] [attachment "PUR08FY11.pdf" deleted by
Cynthia Nagel/USA/CSC] [attachment "PUR08M1FY11.pdf" deleted by Cynthia
Nagel/USA/CSC] [attachment "PUR08M2FY11.pdf" deleted by Cynthia
Nagel/USA/CSC] [attachment "PUR08M3FY11.pdf" deleted by Cynthia
Nagel/USA/CSC] [attachment "PUR08M4FY11.pdf" deleted by Cynthia
Nagel/USA/CSC] [attachment "PUR08M5FY11.pdf" deleted by Cynthia
Nagel/USA/CSC] [attachment "PUR08M6FY11.pdf" deleted by Cynthia
Nagel/USA/CSC] [attachment "PUR08M7FY11.pdf" deleted by Cynthia
Nagel/USA/CSC] [attachment "PUR08M8FY11.pdf" deleted by Cynthia
Nagel/USA/CSC]
From: Warren Firschein
Mr. Musgrave:
We are in the process of finalizing the Commission's response to your FOIA request, However, it looks like we will be unable to send it out until some time next week. Just for administrative purposes, would you consent to one last extention of time, until next Friday, for the FCC to respond?
From: Shawn Musgrave
Yes, that is fine.
Thank you for your help!
-Shawn
From: Warren Firschein
Thanks, Shawn. Have a good weekend.
From: Warren Firschein
Dear Mr. Musgrave,
Please see the attached letter that responds to your FOIA request seeking contracts related to the creation and maintenance of the Consumer Information Management System. The documents themselves will be sent separately in two different e-mails by the end of the day today, to ensure that the two vendors involved in your request don't receive a copy of each other's contracts.
Please don't hesitate to contact me with any questions or comments.
From: Nereyda Dunn
Good Evening,
Attached you will find the responsive documents for CSC. Please excuse the delay, I had an emergency to tend to earlier this evening. We would appreciate if, at your earliest convenience, you could confirm that you have received this email. Have a wonderful weekend and do not hesitate to contact me should you have any questions or concerns.
From: Shawn Musgrave
Hello,
Thank you very much for sending the responsive documents with database contracts. I would like to clarify whether the FCC has any manual to operate this database in its possession?
Best,
Shawn
From: Warren Firschein
Good morning Shawn,
After searching the agency's records, we are unable to locate any manuals to operate the system. It is possible that a manual was never produced when the system was initally created. I hope that helps.
From: Nereyda Dunn
Good Morning,
Attached you will find the responsive documents for Computech. Please excuse the delay, I had an emergency to tend to Friday evening. We would appreciate if, at your earliest convenience, you could confirm that you have received this email. Please do not hesitate to contact me should you have any questions or concerns.
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