FBI Customer Satisfaction Survey results, 2010 to 2014

Shawn Musgrave filed this request with the Federal Bureau of Investigation of the United States of America.
Tracking # AP-2015-05005
Est. Completion None
Status
Awaiting Appeal

Communications

From: Shawn Musgrave

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

All copies of FBI Customer Satisfaction Survey documents submitted to the attention of the Chief Reports Officer from January 1, 2010 to December 31, 2014. Such surveys are included at the end of such products as the Special Event Threat Assessment.

Given that this FOIA is submitted in my capacity as a journalist who has covered the Department of Justice and FBI extensively, I request that I be categorized as a media requester for the purpose of fees. Here is a selection of my published articles:

https://www.muckrock.com/news/archives/2014/feb/18/dhs-vancouver-olympics-social-media/

https://www.muckrock.com/news/archives/2015/mar/03/us-marshals-service-conceal-key-details-millions-s/

https://www.muckrock.com/news/archives/2015/feb/27/while-dodging-direct-question-fbi-commits-obama-st/

https://www.muckrock.com/news/archives/2015/feb/27/while-dodging-direct-question-fbi-commits-obama-st/

https://www.muckrock.com/news/archives/2015/feb/12/fbi-and-justice-department-cant-find-drone-privacy/

https://www.muckrock.com/news/archives/2015/jan/22/air-force-knows-how-many-mq-9-drones-it-wants-cant/

https://www.muckrock.com/news/archives/2015/jan/12/how-843-lbs-seized-pot-lead-customs-and-border-pro/

http://motherboard.vice.com/read/the-us-spent-360-million-on-border-drones-thanks-to-this-flimsy-report

http://motherboard.vice.com/read/the-air-force-says-it-needs-precisely-52-new-reaper-drones-cant-explain-why

http://motherboard.vice.com/read/do-the-fbis-drones-invade-your-privacy-sorry-thats-private

https://www.bostonglobe.com/metro/2013/04/08/big-brother-better-police-work-new-technology-automatically-runs-license-plates-everyone/1qoAoFfgp31UnXZT2CsFSK/story.html

www.betaboston.com/news/2014/03/05/a-vast-hidden-surveillance-network-runs-across-america-powered-by-the-repo-industry/

https://www.themarshallproject.org/2014/12/03/the-pentagon-finally-details-its-weapons-for-cops-giveaway

http://motherboard.vice.com/read/do-the-fbis-drones-invade-your-privacy-sorry-thats-private

https://news.vice.com/article/fbi-agent-who-killed-boston-bombing-suspects-friend-was-twice-accused-of-police-brutality

As the requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com and pertains to a matter of considerable public interest, I further request a full waiver of all fees.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Shawn Musgrave

From: Sobonya, David P. (RMD) (FBI)

Dear Mr. Musgrave,

The FBI has received your Freedom of Information Act/Privacy (FOIPA) request and it will be forwarded to Initial Processing for review. Your request will be processed under the provisions of FOIPA and a response will be mailed to you at a later date.

Requests for fee waivers and expedited processing will be addressed once your request has been assigned an FOIPA request number. You will receive written notification of the FBI’s decision.

Information regarding the Freedom of Information Act/Privacy is available at http://www.fbi.gov<http://www.fbi.gov>/ or http://www.fbi.gov/foia/. If you require additional assistance please contact the Public Information Officer.

Thank you,

David P. Sobonya
Public Information Officer/GIS
Record/Information Dissemination Section (RIDS)
FBI-Records Management Division
170 Marcel Drive, Winchester, VA 22602-4843
PIO: (540) 868-4593
Direct: (540) 868-4286
Fax: (540) 868-4391/4997

From: Federal Bureau of Investigation

An interim response, stating the request is being processed.

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on April 6, 2015. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #1326268-000.

Thank you for your help.

From: MuckRock.com

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on April 6, 2015. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #1326268-000.

Thank you for your help.

From: Sobonya, David P. (RMD) (FBI)

Dear Mr. Musgrave,

Due to the voluminous requests that the FBI receives on a daily, weekly, monthly and annual basis, requesters are encouraged to utilize the online option to Check the Status of Your FOIPA Request by following the instructions in the attached sample. The last status update was performed on June 24, 2015.

Upon entering your FOIPA Request Number, the requester will be provided “ONE” of the following STATUS RESULTS:

The FBI’s FOI/PA Program is processing your request in accordance to the Freedom of Information and Privacy Act guidelines. *The Disclosure analyst is making a line by line, page by page review of the records to determine if any redactions are required pursuant to subsections of Title 5, U. S. Code, Section 552 and 552a. Upon completion, the records are forwarded to a supervisor for review, if approved, a release will be forthcoming.

The FBI’s FOI/PA Program is searching the FBI’s indices for potentially responsive documents. You may be contacted via form letter for all fees and/or negotiation issues that may apply. *Requests are received by Initial Processing (IP) where they are opened, assigned a FOIPA Request Number and correspondence mailed to the requester. The IP analyst searches for, retrieves and reviews potentially responsive records. If responsive records are located, they are forwarded to Disclosure for processing.

The FBI’s FOIPA Program has identified potential responsive information to your request and awaits assignment to a Government Information Specialist (GIS) for further processing. *Responsive information was located and has been forwarded to the “Backlog” where the request awaits assignment to a GIS for processing.

The information you have requested is part of a previously requested subject matter and will be preprocessed in accordance to the prior releasable information. *A previous request has already been made for the subject matter.

The request is currently in appeal status with the Office of Information Policy (OIP). *The FBI is not involved in the appeals process so please contact OIP’s Customer Service regarding appeal matters at (202) 514-3642.

The request is currently in litigation with Federal Court

The FOIPA number entered has been closed, and appropriate correspondence has been sent to the address on file. *Correspondence and/or a release of records were recently mailed. If you recently had a change of address please contact us at foiparequest@ic.fbi.gov<mailto:foiparequest@ic.fbi.gov>.

Please contact me if you require further assistance.

Thank you,

*Material is provided for information purposes

David P. Sobonya
Public Information Officer/GIS
Record/Information Dissemination Section (RIDS)
FBI-Records Management Division
170 Marcel Drive, Winchester, VA 22602-4843
PIO: (540) 868-4593
Direct: (540) 868-4286
Fax: (540) 868-4391/4997

From: Federal Bureau of Investigation

The request has been rejected as being too vague, burdensome or otherwise unprocessable.

From: Shawn Musgrave

Director, Office of Information Policy (OIP)
United States Department of Justice
1425 New York Avenue, N. W., Suite 11050
Washington, DC 20530

To Whom It May Concern:

This is an appeal of the rejection in whole of my FOIA request to the FBI, which assigned the request tracking number 1326268-000.

On 04/06/2015, I requested the following records from the FBI:

"All copies of FBI Customer Satisfaction Survey documents submitted to the attention of the Chief Reports Officer from January 1, 2010 to December 31, 2014. Such surveys are included at the end of such products as the Special Event Threat Assessment."

In the attached letter dated July 2, 2015, the FBI FOIA office claims that my request is insufficiently detailed and so unduly burdensome. However, my request provides specific detail to allow FBI personnel to conduct a search. Specifically, I noted in my request that the requested surveys are included in the final pages of intelligence products such as the Special Event Threat Assessment (SETA).

I have attached one such SETA here (for an online version, see https://muckrock.s3.amazonaws.com/foia_files/SA-SETA-10292012-ULES1_1.pdf). Per the instructions on pages 6 and 7, such "Customer Satisfaction Survey" is to be mailed to the attention of the "Chief Reports Officer" in San Antonio for this particular SETA. Presumably, surveys for other intelligence products would likewise be sent to correlate reports officers for relevant headquarters or field office components.

Despite my provision of adequate detail by way of including information from its own documentation, the FBI has failed to conduct a good faith search for responsive documents. I ask that you remand this request back to the FBI for a good faith search and provision of responsive documents.

Respectfully,
Shawn Musgrave
Reporter, MuckRock

From: OIP-NoReply

Please do not reply to this e-mail, as this account is not monitored. To ensure a prompt reply, please direct any inquiries to the contact information listed in the correspondence provided to you. Thank you.

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