Email open rate

Adrianne Jeffries filed this request with the U.S. Department of Veterans Affairs of the United States of America.
Awaiting Acknowledgement


From: Adrianne Jeffries

To Whom It May Concern:

Pursuant to the Freedom of Information Act, I hereby request the following records:

The VA administers several email lists through (listed here

I'm seeking open rates, meaning the percentage of emails sent that were actually opened, for whichever consumer-facing email list is the largest, for every month between November 1, 2017 and October 31, 2018.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.


Adrianne Jeffries


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