Documents on Bridget from Cardholder Services (CFPB)
| Tracking # |
CFPB-2016-115-F |
| Submitted | Jan. 17, 2016 |
| Est. Completion | None |
MuckRock users can file, duplicate, track, and share public records requests like this one. Learn more.
Communications
From: Michael Morisy
To Whom It May Concern:
This is a request under the Freedom of Information Act. I hereby request the following records:
All internal memos and reports regarding investigations of robocalls from Bridget at Cardholder Services or Bridget from Cardholder Services.
Alternative spellings for Bridget are Bridgit, Bridgett, and Bridgitt.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.
Sincerely,
Michael Morisy
From:
Dear Mr. Morisy,
Please see the attached acknowledgement letter that references your FOIA request dated January 17, 2016 that was submitted to the Consumer Financial Protection Bureau (CFPB).
If you have any questions or concerns, please do not hesitate to contact the CFPB FOIA Service Center at 1-855-444-FOIA (3642) or
FOIA@cfpb.gov. (mailto:FOIA@cfpb.gov)
Thank you.
Holly Walter
holly.walter@cfpb.gov
From: Walter, Holly (CFPB)
Mr. Morisy,
After careful review of your FOIA request, I have determined that more information is needed to enable government employees who are familiar with the subject area to locate records without placing an unreasonable burden upon the agency. The CFPB needs more information about the specific financial institutions authorizing the calls. You can feel free to call me regarding this matter.
If further clarification is not provided within 30 days from the date of this letter, your FOIA request will be administratively closed.
Additionally, you may find the Federal Trade Commission’s (“FTC”) website on robocalls interesting, http://www.consumer.ftc.gov/features/feature-0025-robocalls.
Holly C. Walter
Government Information Specialist | Operations Division
Office: (202) 435-7210 | Mobile: (202) 407-1386
Consumer Financial Protection Bureau
consumerfinance.gov/foia<http://www.consumerfinance.gov/foia/>
From: Walter, Holly (CFPB)
Mr. Morisy,
As a friendly reminder, I still need information to begin processing your request. If you are unable to call regarding this request, we can communicate via email. As requested It is my understanding that if the CFPB had information related to your request, it would be stored by name of the financial institute. Do you know the name of the financial institute authorizing the robo-call from Bridget at Cardholder Services or Bridget From Cardholder services?
Thank you!
Holly C. Walter
Government Information Specialist | Operations Division
Office: (202) 435-7210 | Mobile: (202) 407-1386
Consumer Financial Protection Bureau
consumerfinance.gov/foia<http://www.consumerfinance.gov/foia/>
From:
Dear Mr. Morisy,
Attached to this email is our final response to your FOIA request dated January 17, 2016 to the Consumer Financial Protection Bureau (CFPB). If you have any questions or concerns, please do not hesitate to contact the CFPB FOIA Team at 1-855-444-FOIA (3642) or FOIA@cfpb.gov
Thank you.
Mark Vugrinovich
Files
pages