Customer Service Complaints Against US Airlines

Andrew Quemere filed this request with the Department of Transportation of the United States of America.
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From: Andrew Quemere

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

* All aviation consumer complaints, only in the categories of "customer service" for March and April 2017. (To be clear, I am looking for the full text of complaints that are later summarized for the monthly Air Travel Consumer Report.)

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.


Andrew Quemere


From: Ilich, Jessica (OST)

Dear Mr. Quemere:

The Department of Transportation is in receipt of your FOIA request for all customer service complaints received in March and April 2017.

As "customer service" is a broad category, please advise if there is a particular topic/subject you would like us to extract. You may contact me directly by email or phone. Thank you.

Jessica Ilich
U.S. Department of Transportation
Supervisory Transportation Industry Analyst
Phone: 202-366-9320
Fax: 202-366-5944

From: Department of Transportation