Comcast and Time Warner Complaints (FCC)

Donald Triplett III filed this request with the Federal Communications Commission of the United States of America.
Tracking # 2014-649
Status
Completed

Communications

From: Donald Triplett III

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

All complaints regarding Comcast or Time Warner Cable, specifically related to Deceptive or Unlawful Advertising (Form 2000A) or Billing, Privacy, and Service (Form 2000B), filed within the last five years proceeding the date this request is processed.

I also request that, if appropriate, fees be waived as I believe this request is in the public interest. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Donald Triplett III

From: Stephanie Kost

Dear Mr. Triplett:

This acknowledges receipt of your Freedom of Information Act (FOIA) request filed with the Federal Communications Commission (FCC). Your request has been assigned FOIA Control Number 2014-649. Agencies are allowed 20 working days to respond to your request, extending this period for an additional 10 working days under certain circumstances. See 5 U.S.C. § 552(a)(6)(A)(i) and 5 U.S.C. § 552(a)(6)(B)(i). We anticipate responding to your request on 10/9/14. If additional time is needed to respond to your request you will be notified.

If you have any questions concerning this notice, please call the FOIA Office at: (202) 418-0440.

FCC FOIA Office

From: Arthur Scrutchins

Dear Mr. Triplett:

This is in reference to the Freedom of Information Act (FOIA) request that you filed with the FCC. You requested copies of all complaints regarding Comcast or Time Warner Cable, specifically related to Deceptive or Unlawful Advertising (Form 2000A) or Billing, Privacy, and Service (Form 2000B), filed within the last five years.
A preliminary search of our database has revealed more than 16,000 responsive documents. As you know, representatives of the news media are responsible for the payment of duplication costs beyond the first 100 pages. In this case, the copying fees for the responsive complaints would cost approximately $1600.00. In order for us to process your request in an efficient and expeditious manner it is necessary for you to clarify the scope of your request and the amount you are willing to spend.
In the absence of any clarification and your willingness to pay the legitimate costs, we are unable to process your request. You are hereby notified that unless we receive a response from you by October 1, 2014, we will have to close your FOIA file. Please contact this office at 202-418-2184 at your earliest convenience and / or respond to this email. It would be helpful if you could leave a number where you can be reached.

Sincerely,

Arthur D. Scrutchins
Attorney-Advisor
Consumer & Governmental Affairs Bureau
Consumer Policy Division
FCC
202-418-2184

From: Donald Triplett III

Dear Mr. Scrutchins,

Per our telephone conversation on September 23rd, I agreed to narrow the scope of my request to 200 complaints as follows:

1. The last fifty 2000A complaints filed against Comcast
2. The last fifty 2000B complaints filed against Comcast
3. The last fifty 2000A complaints filed against Time Warner Cable
4. The last fifty 2000B complaints filed against Time Warner Cable

Could you please confirm this was what we discussed, and inform me of the estimated release date for these documents at your earliest convenience?

Thank you for your time and your assistance in this matter.

Sincerely,

Donald Triplett, III

From: Arthur Scrutchins

Dear Mr. Triplett,

As discussed, we will provide the information in your revised request. You should receive our response by sometime next week. We have until Oct 9th, to mail out the requested information or to seek an extension. I don’t anticipate any extension requests. If you have further questions please let me know.

Arthur Scrutchins
Attorney-Advisor
Consumer Policy Division
CGB / FCC
202-418-2184

From: Federal Communications Commission

A cover letter granting the request and outlining any exempted materials, if any.

From: Federal Communications Commission

A copy of documents responsive to the request.

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