Bedford and national PATS data

Todd Feathers filed this request with the U.S. Department of Veterans Affairs of the United States of America .
Tracking #




From: Todd Feathers

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

1) A copy of any Patient Advocacy Tracking System (PATS) report(s) documenting the number of complaints lodged at every V.A. hospital for the years 2012-2016.

2) A copy of any PATS reports showing annual (year-end) data for the Edith Nourse Rogers Memorial Veterans Hospital in Bedford, MA for the years 2012-2016.

Please note that I am not requesting any reports that would include patient names or identifying information. I am looking for aggregate reports with the number, and if possible, type of complaints. According to the V.A.'s PATS User Guide ( these reports are readily available and can easily be downloaded in spreadsheet format.

I also ask that all fees be waived for this request as I am a journalist employed by the Lowell Sun, I intend to use the requested records to publish articles in the public interest, and the records I have requested are easily searchable and require no redaction.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.


Todd Feathers

From: Haynesworth, Joan (DECERIS LLC)

Good afternoon Mr. Feathers:

The VACO FOIA Service received your electronic Freedom of Information
Act (FOIA) request dated December 5, 2016, seeking records related to
Patient Advocacy Tracking System reports documenting the number of
complaints lodged at every VA hospital for the years 2012-2015, etc.

Your request has been assigned two FOIA tracking numbers 17-02986-F and
17-03052-F. Please refer to these numbers when communicating with the
VA concerning your request.

I have attached the Department of Veterans Affairs' acknowledgment letter.
The attached acknowledgment letter provides you with the referral information.

This concludes the FOIA Service's response to your request.

Thank you and have a great day.

Joan Haynesworth, FOIA Analyst (Contractor)
Dept. of Veterans Affairs/FOIA Service (005R1C)VA
Washington, DC
Phone: (202) 632-8466
Fax: (202) 632-7581<>
FOIA Service Hotline: 1-877-750-3642<>

From: U.S. Department of Veterans Affairs

An interim response, stating the request is being processed.

From: Cephas, Tracy

Good Afternoon Mr. Feathers,

Attached to this message is VHA's acknowledgment of your FOIA Request. Ms. Carol Farer will be processing your request and her contact information is listed on the attached letter. Please let me know if you should have any questions.

I would kindly appreciate your confirmation of receipt of this email. A hard copy of the attached letter will not follow in postal mail unless specifically requested by you.


Mrs. Tracy R. Cephas, Staff Assistant
VHA Central Office FOIA Office (10P2C1)
810 Vermont Avenue, NW
Washington, DC 20420
Office: 202-461-5879
Fax: 202-273-9387
"I am a Disabled Army Veteran and former Army Civilian and I CARE!"

From: Todd Feathers


I have received your letter. Thank you very much for your help with this request.

Todd Feathers

From: Waterman, Randy

Mr. Feathers,

Please see attached letter and supporting documents.

Randy J. Waterman
Privacy/FOIA Officer
Bedford VA Medical Center (003B)
200 Springs Rd. Bedford, MA. 01730
Tel: (781) 687-2109

This email may contain information that is legally protected by the Privacy Act, 5 USC 552(a), the Health Insurance Portability and Accountability Act of 1996, P.L. 104-191 or other applicable federal laws. This information is only intended for use by the individual or entities named above. The authorized recipient of this email is prohibited from disclosing this information to any other unauthorized party and is required to destroy the information after its stated need has been fulfilled, unless additional consent is granted or otherwise required by law. If you are not the intended recipient, you are hereby notified that any unauthorized disclosure of the information contained herein is strictly prohibited and could result in civil or criminal penalties. If you have received this email in error, please notify sender immediately and destroy any copies you have made.

From: Waterman, Randy

Mr. Feathers,

The attached notification letter was sent to you on December 23, 2016, as your request to Bedford VAMC (17-02849-F) was a duplicate of another request you previously submitted to the VHA FOIA Office (17-02986-F).

The FOIA Officer currently handling your open request (17-02986-F) is Ms. Carol Farer, who has been copied on this message.


Randy J. Waterman
Privacy/FOIA Officer
Bedford VA Medical Center (003B)
200 Springs Rd. Bedford, MA. 01730
Tel: (781) 687-2109

From: Farer, Carol

Mr. Feathers,

The purpose of this email is to communicate the Veterans Health Administration (VHA) Central Office FOIA Office's response to your December 5, 2016 Freedom of Information Act (FOIA) request. Please refer to the attached initial agency decision letter (IAD) and responsive document.

Unless specifically requested by you, a hard copy of the attached documents will not be mailed via postal mail.


Carol E. Farer, RHIA, CHPS, CIPP/G, CHPC
VHA FOIA Officer (10P2C1)
Information Access and Privacy Office/Health Information Governance
Office of Informatics and Information Governance
810 Vermont Avenue, N.W., Washington, D.C. 20420
Office - (772) 562-5284/Fax (202) 273-9387