Bank of America "Keep the Change" FTC complaints

Beryl Lipton filed this request with the Federal Trade Commission of the United States of America.
Tracking #




From: Beryl Lipton

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

All Federal Trade Commission complaints that reference Bank of America's "Keep the Change" program (

I also request that, if appropriate, fees be waived as I believe this request is in the public interest. The requested documents will be made available to the general public free of charge as part of the public information service at, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.


Beryl C.D. Lipton

From: Federal Trade Commission

An acknowledgement letter, stating the request is being processed.


To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Jan. 3, 2015. Please let me know when I can expect to receive a response, or if further clarification is needed. You had assigned it reference number #2015-00374.

Thank you for your help.

From: Lightle, Jacqueline

Dear Ms. Lipton –

Response to this FOIA request was sent to you via regular U.S. mail on February 2, 2015.
You should receive our response shortly.

Jacqueline Lightle
Government Information Specialist │ Office of General Counsel │ Federal Trade Commission
600 Pennsylvania Avenue, NW, Washington, D.C. 20580
(202) 326-3737 │