American Airlines Complaints

Nathanael King filed this request with the Department of Transportation of the United States of America.
Tracking #




From: Nathanael King

To Whom It May Concern:

This is a request under the Freedom of Information Act. I hereby request the following records:

All complaints filed against American AIrlines since Jan. 1, 2016.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.


Nathanael King

From: Wallace, Darlene (OST)

From: Ray, Kathy (OST)

See attached. The same applies to this case.


From: Ray, Kathy (OST)

Mr. King:

Per my previous three email messages (July 13, July 31, and August 11 - see attached), I need to hear back from you before processing this FOIA request. Please contact me at your earliest convenience.

Kathy Ray
DOT FOIA Officer
(202) 366-5546<>

From: Department of Transportation

Mr. King:

Attached is the response for FOIA DOT/OST 2017-0309 (American).

The responses for DOT/OST 2017-0307 (Delta) and 2017-0308 (Southwest) are being sent via mail (on a CD-ROM) today, as the responsive documents are too large to send via email.

The response to FOIA DOT/OST 2017-0306 (United) was sent this morning to the email address provided for that request.

Please let me know if you have any questions.

Kathy Ray
DOT FOIA Officer
(202) 366-5546