All VA choice grievance data (U.S. Department of Veterans Affairs)

Jasper Craven filed this request with the U.S. Department of Veterans Affairs of the United States of America.
Tracking #

18-00480-FOIA

18-09434-F

Multi Request All VA choice grievance data
Est. Completion None
Status
No Responsive Documents

Communications

From: Jasper Craven


To Whom It May Concern:

Pursuant to the Freedom of Information Act, I hereby request the following records:

Any and all data collected on grievances filed by participants of the VA Choice program between September 2014 and present day. The grievances are collected by VA contractors Health Net (https://www.hnfs.com/content/hnfs/home/va/veteran/resources/forms/vcp-forms.html#form_1482176535749) and TriWest (https://www.triwest.com/globalassets/documents/veteran-services/complaint-grievance_form.pdf). I understand the grievances themselves contain sensitive personal information that cannot be publicly disclosed because of HIPPA restrictions, but I'm looking for annual reports/spreadsheets/investigative materials that concern grievances filed by veterans and do not include sensitive identifying information.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Jasper Craven

From: U.S. Department of Veterans Affairs

Dear Mr. Craven,

This email is to acknowledge receipt of your June 25, 2018, Freedom of Information Act (FOIA) request to the Department of Veterans Affairs (VA) in which you are seeking:

"Any and all data collected on grievances filed by participants of the VA Choice program between September 2014 and present day. The grievances are collected by VA contractors Health Net (https://www.hnfs.com/content/hnfs/home/va/veteran/resources/forms/vcp-forms.html#form_1482176535749) and TriWest (https://www.triwest.com/globalassets/documents/veteran-services/complaint-grievance_form.pdf). I understand the grievances themselves contain sensitive personal information that cannot be publicly disclosed because of HIPPA restrictions, but I'm looking for annual reports/spreadsheets/investigative materials that concern grievances filed by veterans and do not include sensitive identifying information."

The FOIA Service received your request on June 25, 2018, and assigned it FOIA tracking number 18-09434-F. Please refer to this number when communicating with the VA about this request.

We will get back to you with additional information.

Sincerely,
Diane Cooke
VA FOIA Service (005R1C)
Office of Privacy Information and Identity Protection (PIIP)
Quality, Privacy, and Risk (QPR)
Office of Information and Technology (OI&T)
Office: 202-632-7419
Fax: 202-632-7581
Hotline: 1-877-750-3642

Please take a moment and let us know how we did by completing a quick evaluation: Got a minute? Rate Our Service!<https://vaww.vashare.oit.va.gov/sites/QPR/Lists/QPR%20Customer%20Satisifaction%20Evaluation/Item/newifs.aspx>

[Quality, Privacy, Risk icon.]QPR's Mission Statement:
"To instill and promote a culture of quality, privacy and risk management in collaboration with our business partners to enable a better Veteran experience."

From: U.S. Department of Veterans Affairs

Dear Mr. Craven,

This email is to acknowledge your June 25, 2018 electronic Freedom of Information Act (FOIA) request to the Department of Veterans Affairs (VA) in which you are seeking:

"Any and all data collected on grievances filed by participants of the VA Choice program between September 2014 and present day. The grievances are collected by VA contractors Health Net (https://www.hnfs.com/content/hnfs/home/va/veteran/resources/forms/vcp-forms.html#form_1482176535749) and TriWest (https://www.triwest.com/globalassets/documents/veteran-services/complaint-grievance_form.pdf). I understand the grievances themselves contain sensitive personal information that cannot be publicly disclosed because of HIPPA restrictions, but I'm looking for annual reports/spreadsheets/investigative materials that concern grievances filed by veterans and do not include sensitive identifying information."

The FOIA Service received your request on June 25, 2018, and assigned it FOIA tracking number 18-09434-F. Please refer to this number when communicating with the VA about this request.

The records you seek are not located in this office. We are referring your request to the Office of Inspector General (OIG) for action. If you have any questions about your request, please contact Ms. Ruthlee Gowins-Bellamy at the following address:

Department of Veterans Affairs
Office of Inspector General (50C1) VACO
FOIA Officer: Ms. Ruthlee Gowins-Bellamy
810 Vermont Avenue, NW
Washington, DC 20420
Phone: 202-461-4412 / Fax: 202-495-5859 / Email: vaoigfoia-pa@va.gov<mailto:vaoigfoia-pa@va.gov>

Please note, the OIG will assign you its own FOIA tracking number.

We appreciate your interest in the VA.

Sincerely,

Diane Cooke

VA FOIA Service (005R1C)
Office of Privacy Information and Identity Protection (PIIP)
Quality, Privacy, and Risk (QPR)
Office of Information and Technology (OI&T)
Office: 202-632-7419
Fax: 202-632-7581
Hotline: 1-877-750-3642

Please take a moment and let us know how we did by completing a quick evaluation: Got a minute? Rate Our Service!<https://vaww.vashare.oit.va.gov/sites/QPR/Lists/QPR%20Customer%20Satisifaction%20Evaluation/Item/newifs.aspx>

[Quality, Privacy, Risk icon.]QPR's Mission Statement:
"To instill and promote a culture of quality, privacy and risk management in collaboration with our business partners to enable a better Veteran experience."

From: U.S. Department of Veterans Affairs

A no responsive documents response.

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